Ivanti转发了
Keynote Speaker | Host Our Connected Life podcast | CEO & CoFounder Dark Cryptonite | Top 30 Women in AI | Cyber Woman of the Year Finalist | Top Global Cybersecurity | Board Member | Fmr DIA Cyber Chief | AI security
?? The Future of IT Service Management: Automation, Integration, and Empowerment ?? IT service desks are struggling. The current model is unsustainable, overwhelmed with outdated workflows, manual tasks, and rising burnout. Research from Ivanti in their latest IT Digital Experience Research Report Series, “Elevating the IT Service Management Experience,” shows that 23% of IT pros have seen colleagues quit due to burnout, and nearly 47% of employees still rely on phone calls for support ??which is inefficient and frustrating for everyone. ?? What can we do? The solution is smarter IT through automation and integration of workflows where AI automates repetitive tasks like password resets or routes tickets instantly to the right person. This means that IT teams can focus on strategy, not stress. ?? Nearly half of employees prefer DIY tech fixes but lack the tools to do it effectively. Building robust self-service options such as reset portals empowers employees, reduces IT workloads, and improves overall efficiency. ITSM isn’t just about “keeping the lights on” anymore. ?? It’s a hub for innovation, experience, and connection. What’s your organization doing to modernize IT? Read the full report here: https://lnkd.in/dZcrYG5Y #Cybersecurity #ITSM #Automation #EmployeeExperience #cyber #AI #infosec #IT #TechInnovation #GenerativeAI #ArtificialIntelligence #MachineLearning #DeepLearning #AIResearch #TechTrends #sponsored #DigitalDefense #DataSilos #AIResilience #CyberAwareness #Ransomware #cybercrime??