Polaris Technology, LLC

Statement on Global IT Incident - July 19, 2024. Let’s start by discussing what this is not. This was not the result of a cyberattack or criminals. What happened today that affected a countless number of endpoints across the world and halted multiple businesses including airline travel, news outlets, healthcare, and countless other businesses across the world was the result of quite simply a bad update pushed through global cybersecurity vendor CrowdStrike. Somewhere around approximately 1:00 AM EST an update was pushed to endpoints utilizing the CrowdStrike Falcon platform which caused Windows devices to crash and resulted in boot failures in these devices. While the CrowdStrike team quickly responded to remove the update causing the issue, unfortunately devices in this state already required additional work to recover and return to a functional state and required manual intervention of removing the offending driver from the system. It is important to understand that while this was an entirely unfortunate situation the time frame to address diagnose and recover was handled well by the CrowdStrike team. In addition, their communication and commitment to addressing the issues has been phenomenal as the MSP and IT community work through this. This will be a learning experience for CrowdStrike, which I imagine will result in process changes. However, it is important to point out that there are no vendors who are entirely immune from such a problem happening. As a business it is important to take this opportunity to review your business continuity and disaster recovery plans, ensure they are up to date, and incorporate such events into your tabletop exercises. Finally, the approach of the MSP and IT community members that were not affected by this to bond together to offer help to those in need was a point of personal pride as I saw partners and people across the globe extending a hand to assist. Community members came together to help any way they can from the offer of boots on the ground or ensuring something as simple of ordering food for the teams of affected companies. I speak for our entire industry when I thank everyone for their patience and understanding as we work through getting this resolved. -Drew Hackworth President, Polaris Technology Statement from CrowdStrike: https://lnkd.in/g7YNXnYY Video from Tom Lawrence: https://lnkd.in/eEGyTDd7

Happy #IndependenceDay America! We hope everyone has a safe and fun #FourthOfJuly celebrating with family and enjoying #fireworks!

Happy \#WestVirginiaDay. \#MontaniSemperLiberi. "This place moves me like very, very few other places. And I been everywhere. \#WestVirginia" - Anthony Bourdain.

Today we remember and honor the 49 lives tragically lost in the #Pulse shooting 8 years ago. #WeWillNotLetHateWin #OnePulse #OneOrlando

This Memorial Day we take time to remember those who laid down their lives in service for their country. “Here men endured that a nation might live.” —Herbert Hoover

We wish you and your loved ones a very blessed and egg-citing Easter!

Polaris Technology has been nominated for Hernando Sun's Reader's Choice 2024! We need your VOTE to help us win! Vote Polaris Technology under Information Technology (Business) and you can vote once per day! https://lnkd.in/euCTyusf

Wishing everyone a very Happy Presidents Day!

Friends, Romans, Countrymen, lend me your ears!! Hear Ye Hear Ye and such! Nominations have started for Hernando Sun's Reader's Choice 2024 and we want your nomination! #hernandocounty #rc2024 Vote: Polaris Technology for Information Technology (Business) https://loom.ly/PFgYOmw

We wish you and the special ones in your life a Happy Valentine's Day! Did you know Saint Valentine was a real person? Read more about him here! https://lnkd.in/gB2Wdjuh #StValentine #HappyValentinesDay #Valentine