We appreciate all of the hard work Excelsior Solutions USA has done for our brand! ????
I help franchises scale to more locations with AI-driven sales & automation systems, saving time and reducing acquisition costs. Our systems make expansion efficient, effective, and sustainable.
?? From a Single Location to a National Brand: How iSmash USA Scaled with AI-Powered Sales ?? 32 Franchise Locations Sold in just 5 months Read below to learn how (It’s probably not what you think) At Excelsior Solutions USA, we believe in transforming growth, and our partnership with iSmash USA has shown just how powerful AI-driven systems can be. In only 5 months, our AI Franchise Sales System delivered incredible results for iSmash. Here’s what we accomplished together: ?? Before we started, iSmash was handling leads manually, which left gaps in follow-up. “We didn’t have anything in place to nurture leads or stay relevant in their minds,” shared CEO Steven Shortino. With Excelsior’s automation, Response Rate shot up to 32.08%, as each interaction felt personal. “Every lead says, ‘I had a great conversation with Kellie,’ and they don’t even realize she’s our AI assistant!” said Head Salesman Gene Vaksman. ?? With a Booking Rate of 80.87%, iSmash saw a full calendar of high-quality, ready-to-engage leads. “The quality of appointments is great. People are showing up to every call, and the no-show rate is very little,” noted Steven. ?? These high-quality interactions helped iSmash sell 32 new franchise units in 5 months, bringing them halfway to their initial goal of 100 locations! ?? The Customer Acquisition Cost (CAC) dropped to $1,725.75, well below the industry average of $11,000. This efficiency means more resources to fuel their growth journey. With a Total ROI of 41,770x and Upfront Cash ROI of 94x, iSmash is positioned for sustained success. As Steven put it, “The ROI is astronomical when you factor in initial franchise fees and lifetime store value.” ?? Perhaps most impactful, the system saved iSmash over 1,000 hours of manual work. “It’s saved us over a thousand hours of time in the last few months,” said Steven. With more time to focus on relationships, iSmash is set to grow even faster, supported by data-driven efficiency. The Future of iSmash USA: With these strong foundations, iSmash is poised to scale to 100, 300, and even 500 locations. These metrics represent a future of sustainable, scalable growth, and we’re honored to be part of this journey with Steven Shortino, Gene Vaksman, Jacquie Shortino, Kevin MacMaster, Kellie Shortino and the entire iSmash team. ?? Curious about how our AI Franchise Sales System can drive growth for your business? Let’s connect! Whether you're in franchising or another industry, we’re here to unlock powerful results with smart automation. P.S. What’s one area in your business where AI could make a difference? Share your thoughts in the comments!