IQPC Exchange

?? After an Evening with Jordan Belfort & the CX Tropical Circus which allowed our community to network into the evening, we've kicked off day two here at the #CXBFSIEastExchange! ?? A special thanks to our chair Christopher Colley for today's opening remarks, followed by some engaging interactive polling for the audience. ?? Hilda Fassihi Mendelsohn - TD Bank delivered a fantastic opening keynote presentation, centered on achieving business transformations whilst prioritizing a customer first approached. ?? A VoC focused panel which saw some great discussion on employee investment, and the importance of internal education which is necessary to leverage industry-wide appeal with cross-functional collaboration. We were lucky to hear contributions from Sasha Klenova - Esterkes - John Hancock, Jesse Slovenec - BMO, and Ericka Barquin Izaguirre - Eastern Bank. ?? Before continuing with more breakout meetings and a second networking lunch, we welcomed Vamsi Rao from JPMorganChase to the stage for an eye-opening presentation on driving AI with CX investments, whilst achieving and proving a clear ROI for stakeholders. Stay tuned for more unmissable BFSI content!

????The #CXBFSIEastExchange wrapped up a brilliant Day One with our #CX Tropical Circus here in Miami???? With fire dancers, acrobats, DJ and percussionist, mist shots, and a lot of fun, our audience had a great time as we concluded the day ?? Very excited for a brilliant Day Two! #CX #CustomerExperience #BFSI #networking #InvitationOnly IQPC Exchange & CX Exchange

?? Last night we had the pleasure of hosting an evening with Jordan Belfort, the Wolf of Wall Street himself! ?? A small group were able to join us for an exclusive think tank with Jordan where he shared some of his experiences in understanding & predicting customer desires, detailing creative ways in which customer wants & expectations can be turned into true profitability. ?? Our Evening with Jordan Belfort continued with an unmissable closing presentation, focused on improving communications with customers through creative pitching! From 'sell me this pen' to becoming a true expert on all things customers, this left our audience with some great talking points to carry on into our evening networking. A brilliant way to wrap-up the #Exchange! #CXBFSIEastExchange #CX #BFSI #networking #WolfofWallStreet #CustomerExperience

?? We had two unmissable presentations to take us into our networking lunch at the #CXBFSIEastExchange, thanks to: ?? Trish Wethman - Best Egg, delivering some CX wisdom on balancing investments with realistic & achievable ROI metrics. ?? John Almeida - ServiceNow, who discussed the challenges facing bankers & financial advisors who could implement AI-driven tech to improve productivity. This left us with some great takeaways on the BFSI sector's technological state of play. ?? This afternoon's panel discussion saw us welcome Tim Ferrio, from Team One Credit Union and Aud Jucaitis from KeyBank, discussing the innovative ways in which we can implement AI and leverage it's true potential. ?? David Hassman - Syniverse, emphasized the importance of delivering secure & trusted end-to-end customer journeys in our plenary presentation on 'Cracking the Security Trilemma'. #CX #BFSI #CustomerExperience #networking #ROI #AI #GenAI #CustomerCentricity

?? The #CXBFSIEastExchange is in full swing, with some fantastic sessions taking place this morning here in Miami! ?? Lloyd Marriott from JPMorganChase kicked us off with a presentation on elevating client experiences, showcasing numerous tactics which could be applied by our audience of CX experts. ?? Our first innovational panel looked to the future, with Cory Mann - FNBO, David Whitehead - The Hartford, and Parin Kothari - Manulife, discussing the need to reimagine expectations and elevate offerings to make investments with a successful ROI. ?? Tarek Osman Meneses - Telesign also joined the stage to demonstrate the importance of security & regulations whilst maintaining customer experiences at all stages of their journeys. ?? This morning’s CX BFSI think tank was hosted by Christopher B. from unitQ, steering some insightful discussion into actional AI use cases for streamlining feedback analysis whilst driving long-term growth. ?? Really looking forward to more brilliant #CX content in the #BFSI space! #networking #innovation #CustomerExperience #Feedback #InvitationOnly

?? We are delighted to be back in Miami for the 11th annual #CXBFSIEastExchange ?? This is always such a great Exchange with a brilliant community of #CX leaders across the #BFSI space. ?? We kicked things off last night with our evening reception where we welcomed our audience and speakers for networking and ice-breaker tequila tasting ?? ?? A big thank you to unitQ who hosted a pre-event dinner for some of our speakers, too! Looking forward to the brilliant content and conversations across our community over the next two days ?? #CXBFSI #networking #Miami #CustomerExperience #InvitationOnly IQPC Exchange CX Exchange

We’re just 2 weeks away from the Chief AI Officer Exchange Fall 2024! ?? We’re excited to welcome C-level leaders from top companies like Abercrombie & Fitch Co., Blue Origin, Citi, Fidelity Investments, PepsiCo, and Wells Fargo to this exclusive, invite-only event in Austin, TX. As the most personalized event on the market—shaped by AI leaders, for AI leaders—this Exchange is designed to tackle today’s biggest AI challenges. Over two days, 70+ senior AI, data, and analytics executives will explore cutting-edge AI strategies, dive into personalized one-on-one meetings, and collaborate on shaping the future of enterprise AI. ??? Date: October 29-30 ?? Location: Austin, TX ?? Agenda: https://lnkd.in/eiEevcU5 #CAIOUSA2024 #AILeadership #Innovation #EnterpriseAI #AIUseCases #Networking

We’re starting off the week with the next instalment of our PXO Handbook! Chapter Four features Crystal Broj's insights on how technology can be leveraged to improve patient access ?? ?? Read the full PXO Handbook here: https://lnkd.in/eTGWJyqD #PatientAccess #Innovation #HealthEquity #PatientExperience #PXO #CX #Healthcare

?? It's here! The CX BFSI 2025 agenda has officially been launched, and we couldn't be more excited to share it with you. Gathering some of the leading figures in the CX BFSI industry, we'll spend two days networking together to collaborate and troubleshoot some of today's largest pain-points in the field. ? If you'd like to see exactly what's in store for our exchange next year, now's the time to take a look at our agenda: https://lnkd.in/ekzR9kqQ ?? #CXBFSIUK?#CXLeaders?#Networking?#Collaboration?#CustomerExperience?#Exchange #Conference

?? We are excited to announce the launch of the agenda for our SmartLabs Exchange Europe taking place in Amsterdam early next year. Gathering some of the most forward thinking leaders in the lab digitalisation space, we will get the opportunity to learn, collaborate and network with them. ?? ? This panel discussion with: - Stéphanie Aladenise of Mars - Alexander Jung of Boehringer Ingelheim and; - Shahab Taheri of Bayer Will explore the challenges of navigating the endless potential that digital transformation has to offer and ensuring it's system wide adoption across labs.??? Sound interesting? See what else we'll be discussing by giving the agenda a read: https://lnkd.in/eqAA7PDW ? #LabLeaders #Innovation #Networking #SmartLabExchange #SmartLabEurope