iQor

???Happy Customer Service Week 2024!??? At iQor, we're proud to celebrate our amazing team of customer service professionals who always go above and beyond!??? In this message from our President and CEO, Chris Crowley, we honor the dedication and passion that make iQor stand out. From solving complex challenges to creating memorable customer experiences, iQor's CX experts bring?smiles to customers around the world and make every interaction count.?To learn more, visit?www.iqor.com.???????? #iQor #CustomerServiceWeek #AboveAndBeyond #WeAreiQor #CXExcellence?#iQorianStrong #iQorianLife #CelebrateService #CSWeek?#SmileWithiQor

Strategic outsourcing drives success! ?? Discover how a U.S.-based utility company saved $3 million by outsourcing operations to Trinidad. ?? With cloud-based omnichannel solutions, our new program implementation (NPI) team helped optimize resources to boost competitiveness, customer satisfaction, and profitability. ?? Impressed with the results, the partnership has expanded to include even more support. Explore how iQor’s strategic approach combines automation with human expertise for powerful results. Read the full case study today! ?? https://lnkd.in/e56TnyFm #iQor #Energy #Outsourcing #Utilities #Omnichannel #Trinidad #SmileWithiQor

?? Going Above and Beyond Together! ?? At iQor, going above and beyond includes creating exceptional customer experiences and supporting our fellow iQorians and communities in need.????Through our nonprofit charitable organization, iQor Qares, we provide financial assistance to employees facing life-altering challenges. Together, we're making a meaningful impact every day. During Customer Service Week, we celebrate the hard work of our 40,000+ global team members and honor their generosity and compassion in lifting up others.???? Learn more about iQor Qares and how you can make a difference. ???Donate or get involved: https://lnkd.in/e6mzRrUE ???Apply to join our team: https://lnkd.in/eFfuhENE ???Learn more:?iqor.com #iQor #CustomerServiceWeek #AboveAndBeyond #WeAreiQor #CXExcellence #iQorianStrong #iQorianLife #CelebrateService #CSWeek #iQorQares #SmileWithiQor

?? Exciting news! ?? The latest American Nearshore 2024 customized report by Ryan Strategic Advisory highlights iQor's success in making Trinidad a hub for BPO excellence! With 3,000+ jobs created and diverse support across industries, we're leading the way in customer service innovation. ???? ?? Discover how iQor is driving growth in Trinidad: https://lnkd.in/eA3T-u-e. #iQorTrinidad #BPOLeader #NearshoreExcellence #RyanStrategicAdvisory #CXInnovation #CustomerExperience #SmileWithiQor Peter Ryan

Exciting news! iQor’s CX experts are heading to Money20/20 USA 2024 at The Venetian in Las Vegas from October 27th - 30th! ?? We’re showcasing Symphony [AI]?, our advanced AI ecosystem designed to revolutionize customer experience strategies in the financial services industry. Connect with us to explore how our AI-driven solutions optimize performance, streamline engagement, and drive operational excellence. ??? Book time with our team today! https://lnkd.in/gPax_EzQ #iQor #Fintech #AI #CustomerExperience #CX #FinancialServices #AIInnovation #Money2020USA #SmileWithiQor

???We’re Excited to Announce a New Addition to Our Team!??? We are thrilled to welcome Audra Klimas as our new Client Services?Executive, leading the charge in our financial services?vertical. With 20+ years of global experience?in outsourcing, BPO, and call centers, Audra has a proven track record?managing strategic partnerships?with some of the world’s largest banks?and FinTech?companies. As a dynamic leader, Audra brings extensive expertise providing strategic guidance?and leveraging a focused operational model?to help clients achieve their business objectives. We are confident Audra will continue to build strong, meaningful partnerships?and deliver innovative solutions?for our clients in the financial services space. We’re excited about the value and leadership Audra will bring to iQor! ???#StrategicPartnerships #BPO #Outsourcing #FinancialServices #Leadership #CallCenter #NewHire #Growth #iQor #SmileWithiQor

In honor of #WorldMentalHealthDay2024, we're sharing the inspiring journey of?Kristi Weldon, CF APMP, one of our own at iQor. Kristi has faced and overcome significant mental health challenges, transforming her experience into advocacy for breaking the stigma and fostering support.?? From navigating stigma early on to balancing a demanding career, her story reminds us of the importance of mental well-being in the workplace.? At iQor, we prioritize mental health through resources like our employee assistance program (EAP) and a supportive, inclusive work environment. Learn more about Kristi's journey and how we can all advocate for mental health. https://lnkd.in/es5Fjn8B #iQor #WorldMentalHealthDay #MentalHealthMatters #BreakTheStigma #EmployeeWellBeing

Brands leveraging advanced speech analytics experience significant long-term KPI improvements, boosting both customer satisfaction and business growth. ???? At iQor, our speech analytics technology is delivering impressive outcomes: ?? Enhanced agent training and coaching through machine learning. ?? Achieved 17.25 times more effective call sampling for an airline client. ??? Improved a retail client’s overall efficiency by 52 seconds. Discover how customizable speech analytics can drive compliance, optimize performance, and turn coaching into a powerful growth tool. Read more in our blog post! ?? https://lnkd.in/e9T8skPp #iQor #SpeechAnalytics #Coaching #CX #CustomerExperience #EmployeeExperience #SmileWithiQor

?? Thank You, iQorians! ?? As we celebrate Customer Service Week 2024, we want to thank our incredible team of 40,000+ iQorians across ten countries for their unwavering commitment to going above and beyond every day.????Your dedication and passion are at the heart of what makes iQor a Great Place to Work-certified company!???? Together, we're delivering exceptional customer experiences and building stronger connections.????We couldn't do it without you!???? We are proud to be #GPTWCertified and always striving for excellence. Ready to join a company where you can grow? We're hiring!??? ???Apply now: https://lnkd.in/eFfuhENE. ???Learn more:?https://iqor.com/. #iQor #CustomerServiceWeek #AboveAndBeyond #WeAreiQor #CXExcellence?#iQorianStrong #iQorianLife #CelebrateService #CSWeek #GreatPlaceToWork #GPTW?#SmileWithiQor

Join us at IBTTA’s 92nd Annual Meeting & Exhibition in Cleveland!????Meet iQor’s CX experts and discover how our AI-powered solutions are transforming customer experiences in the transportation and tolling industries.??????? Explore how innovative digital technology can streamline electronic payment processes, optimize agent performance, and enhance operational efficiency.?????? ???October 26th - 29th, 2024? ???Huntington Convention Center, Cleveland? Learn more and book time with our team today!? https://lnkd.in/eW8cGMPu #iQor #IBTTA2024 #TransportationInnovation #CX #AIinCX #Tolling #Transportation #CustomerExperience #SmileWithiQor