iQor

iQor is elevating CX through AI-driven training! ???? Discover how iQor's Symphony [AI]? ecosystem, in partnership with?Second Nature, is transforming customer experiences. Our AI-powered training simulations help agents reach full proficiency faster, enhancing readiness and improving key metrics like first-call resolution and NPS. From rapid ramps to long-term solutions, our scalable platform ensures agents deliver exceptional service from Day One. ?? Check out the full press release to see how we're boosting customer satisfaction and agent performance with innovative AI training. https://lnkd.in/eH9EPwJQ #iQor #SecondNature #CustomerExperience #CX #AITraining #BPO #CustomerService #AI #DigitalTransformation #SymphonyAI #Innovation #CustomerSatisfaction #SmileWithiQor

When life throws unexpected challenges, we're here to #support each other. ???? One of our iQorians was on medical leave and faced financial difficulties due to a hospital bill after insurance. We understand that financial stress can make tough times even harder. We are thrilled to share that our #nonprofit organization, #iQorQares, was able to step in and offer them much-needed support so they could focus on what matters most—healing and recovery. ???? Together, we make a difference. Tap below to learn how you can help our #mission! https://lnkd.in/e6mzRrUE

????In this excerpt from Ep. 98 of the Digitally Irresistible podcast, Mark Honeycutt explains how being planful and choosing the right technologies can revolutionize your CX.???? Key takeaways: ???Strategic tech planning for enhanced customer interaction. ???Balancing automation and human agents seamlessly. ???Minimizing friction for a smoother customer journey. ???Full episode:?https://go.iqor.com/EP98L ???Connect with Mark Honeycutt: https://lnkd.in/e7EKdCNM #iQor #DigitallyIrresistiblePodcast #GenAI #CustomerExperience #Automation #AI #CXInnovation #SmileWithiQor

For today’s #LookBackThursday, we’re highlighting Jaymee Marquez, who embodies one of our iQorian Values, the Need to Give Back. On ep. 64, Jaymee shares how she regularly develops employee engagement programs and activities, such as charity events in the local community. She and her team have volunteered at an orphanage for girls, invited local children to play holiday games at the office, and invested their own time and money to host a food program. Tap the link below to explore how Jaymee elevates employee engagement through rewarding experiences and meaningful volunteer work. https://go.iqor.com/EP64L If you’d like to make a difference in the lives of iQorians and their local communities, we invite you to donate to iQor Qares, iQor’s 501(c)(3) nonprofit charitable organization that supports our employees around the world in need of financial assistance due to life-altering or catastrophic events: https://lnkd.in/e6mzRrUE. #iQor #iQorQares #NovemberGiving #DigitallyIrresistible #iQorianStrong #iQorianLife #BeMoreWithiQor

Exciting News! iQor is expanding our global footprint with a new 65,000-square-foot campus in Noida, India!????? This state-of-the-art facility, located in the dynamic Embassy Galaxy Business Park, will support 1,500 in-office and remote employees as we continue to deliver innovative digital customer experience (CX) solutions to our enterprise clients worldwide.?? Why Noida??? ??Access to a 30M+ talent pool? ??High-tech innovation and sustainability?? ??A bilingual, digitally skilled workforce?? ??Robust infrastructure for seamless operations?? Our investment in Noida reflects iQor’s commitment to growth, operational excellence, and creating a supportive environment for our employees. Hear from our leadership:?? ???Our new Noida campus reinforces our focus on delivering forward-thinking solutions that fuel business growth and elevate the customer experience. – Maneet Sehgal, iQor India Country Lead?? ???This strategic expansion strengthens our ability to serve clients and highlights our commitment to geodiversity and innovation. – Chris Crowley, iQor President and CEO?? https://lnkd.in/eSReBgBK #iQorNoidaCelebrates #iQor #IndiaExpansion #DigitalCX #CustomerExperience #Innovation #Growth #Noida #BPO #GlobalBusiness #AI #OperationalExcellence

When a top-ranked U.S. #homewarranty company needed to enhance customer retention and elevate the overall experience, they turned to #iQor for outsourced payment services. Using our proprietary analytics platform, #VALDI, we analyzed omnichannel interactions to identify key areas for #improvement. This empowered our team to tailor training and coaching, ensuring agents delivered exceptional support—especially during peak seasons. We'll let the results speak for themselves: ?? 30x boost in customer retention/save rate ?? 12% increase in calls per hour (CPH) goal for 2022 ? 6.8% improvement in agent five-star survey scores With iQor, performance is always personal. ?? Tap below to contact our team and see how we can improve your CX! ?? https://lnkd.in/eHEQraq7

Turn cancellations into retention wins! ???? A home warranty provider facing 15,000 cancellations per week with a 0% save rate needed a game-changer. Enter iQor’s proprietary speech analytics platform, which increased rebuttal rates from 18% to over 90% in just four weeks, leading to a 5x increase in success rate and substantial revenue retention. ?? Read our case study to discover how this partnership transformed a cancellation crisis into a retention success story: https://lnkd.in/eH-s7RFn. #iQor #SpeechAnalytics #CustomerRetention #CX #BusinessTransformation #SuccessStory #HomeWarranty #BPO #DigitalTransformation #SmileWithiQor

Here's to 19 years of creating smiles for one of our #BFSI clients! ?? We have proudly partnered with a leading #creditcard company for nearly two decades, delivering cutting-edge solutions that elevate #CX. Our #Philippines team has supported their business with: ?? Strategic planning ?? Digital transformation ?? Customer care ?? Voice to IVR option for cell phone callers ?? SMS chat to alleviate wait times ?? Quality Assurance as a Service During our collaboration, we've achieved incredible results, such as: ?? 10% CSAT increase with digital self-service ? 100% QA scores in non-voice We can't wait to see what the future brings for this innovative and successful #partnership! Let's work together to create results like this. Tap below to contact us. ?? https://lnkd.in/emHxeEPb

?? Catch this insightful excerpt from Ep. 98 of Digitally Irresistible featuring CX expert Mark Honeycutt, who has led customer experience at top brands like Amazon and Microsoft. Key takeaways from this clip: ?? How AI enhances agent interactions and reduces cognitive load. ?? The importance of combining technology with human expertise for optimal customer service delivery. ?? Full episode: https://go.iqor.com/EP98L ?? Connect with Mark Honeycutt: https://lnkd.in/e7EKdCNM #iQor #DigitallyIrresistiblePodcast #GenAI #CustomerExperience #Automation #AI #CXInnovation #SmileWithiQor

???Discover how iQor is shaping the future of CX in Trinidad and Tobago!? With a focus on innovation, strategic growth, and a commitment to excellence, iQor's Trinidad operations have become a beacon for nearshore BPO success. Learn how our Symphony [AI]? ecosystem and data-driven insights empower our teams to deliver exceptional customer experiences, optimize performance, and drive significant business impact across industries.? From boosting customer retention to saving millions in operational costs, our results speak for themselves.???? Explore the blog to see why Trinidad is key to iQor's nearshore advantage.???? https://lnkd.in/eFPFBPNF #iQor #CX #BPO #Innovation #Nearshore #Trinidad #CustomerExperience #AI #OperationalExcellence #SmileWithiQor