Intradiem

Join Intradiem for a SWPP sponsored webinar with workforce management experts Jim Simmons, Co-Founder of Queueless, and Ted Lango, SVP Intradiem, on December 12th at 12 PM ET to redefine traditional contact center staffing strategies. As contact centers face increasing intraday variability, adaptive approaches can transform workforce planning—delivering superior customer experiences while reducing costs and empowering your agents. ? Learn how modern tools like Python, data notebooks, and advanced algorithms expose the limitations of legacy methods like Erlang-C and unlock dynamic, adaptive solutions. Empower your workforce management teams to optimize staffing, improve service levels, and drive operational flexibility. ? Register today to secure your spot!

Intradiem recently wrapped up our Harvest Hustle Challenge for employees to turn distance into donations. Our employees came together to raise $3,000, going over 5,000 miles for the charities of their choice. ? Thank you to our employees for making this challenge success!

Intradiem has exciting new opportunities and is looking for innovators, problem-solvers, and collaborators to join our team! Explore our job board and find your next role here:? https://lnkd.in/e5dwwkYt #hiring #peoplefirst #opportunity

Intradiem had a blast in Barcelona at the #Five9CXSummit! Thank you Five9 for putting on an amazing event. As a sponsor and partner, we are honored to help foster customer experience innovation and collaboration. #PartnerPowered #cx

Engaged agents aren't just happier—they drive customer satisfaction. Over 90% of CX leaders agree that agent engagement boosts CSAT. Prioritizing productive, coached, and connected teams isn't just logical; it's essential. To learn more, watch the full webinar with Robin Gareiss and Ted Lango here: https://lnkd.in/eAV35xk4 #cx #contactcenter #agentengagement

This week, we hosted the Forefront Executive Council Meeting at the beautiful Gleneagles hotel in Scotland! Industry leaders came together to shape the future of contact centers. Over insightful sessions, we explored advancements in automation, real-time data, and workforce optimization—equipping teams to meet evolving customer expectations head-on. Thank you to our brilliant guest speakers, Brendan Hall and Clare Muscutt (WiCX) and all the attendees who brought their expertise and perspectives to make this event truly impactful!

Intradiem is excited to announce our partnership with Five9, combining our real-time contact center automation technology with their powerful CX platform. Celebrate this partnership with us at #Five9CXSummit as we continue to advance #CX and industry innovation. Read the full release here: https://lnkd.in/e7Bx47qh #PartnerPowered #contactcenter

Intradiem is proud to sponsor the Five9 CX Summit. ? We are excited to engage with industry leaders in our shared pursuit of exceptional customer experience. ? See you there! ? #Five9CXSummit #PartnerPowered #cx

We are in Nottingham today for The Forum's #RaisingStandards Autumn conference! Stop by Stand 7 to meet the team and learn how to improve efficiency, drive employee engagement, and create better customer experiences with Intradiem. Don't forget to grab a new pair of socks! ??

As we conclude the Festival of Lights, let us remember the connection and growth illuminating from us all. ? We wish you and your loved ones a new year of growth and prosperity.