Intradiem

As we celebrate #nationalcustomerserviceweek, it's important to recognize the agents shaping customer experience. At Intradiem, we understand that when agents feel supported and engaged, it reflects in their work. ? Our Burnout and Attrition Indicator helps empower agents—who aren’t just employees—but ambassadors for your company. ? Watch our on-demand webinar on how to prioritize agent well-being with Intradiem: https://lnkd.in/eMXvjsDJ ? #agentwellbeing #burnout

"The effort you invest in data quality in the critical initial phase will pay dividends down the road in the form of more accurate insights, increased efficiency, and greater trust in your AI systems." ? In a recent article for Built In, Intradiem's own Ted Lango dives deep into why high-quality data is essential for AI success. ? Check it out below: https://lnkd.in/eD_z7Sgt ? #ai #dataquality

Happy National Customer Service Week! ? At Intradiem, we believe that reinventing customer service starts with putting people first—the contact center agents and customer service teams who are the heartbeat of every customer interaction. These dedicated professionals are on the front lines every day, delivering the kind of service that builds lasting relationships and drives success. This week let us celebrate the contributions of customer service teams and commit to help fuel exceptional customer experiences. #nationalcustomerserviceweek #peoplefirst #customerexperience ?

Did you miss our recent webinar? No problem—we’ve got the recording ready for you. ? Along with Metrigy, we explored how focusing on agent engagement leads to improved service quality and operational outcomes. Engaged, long-tenured agents are consistently more effective, and Intradiem’s real-time automation unlocks the potential of idle time, turning it into valuable opportunities for training. ? Access the recording now to discover key strategies for transforming your contact center: https://lnkd.in/eAV35xk4 #customerexperience #agentengagement

As businesses increasingly adopt AI to optimize processes, one area stands out where technology falls short: the contact center. The irreplaceable qualities of human agents are critical to customer satisfaction and call resolutions. ? In our 2024 Customer Experience Survey, an overwhelming 92% of consumers stated that they find human agents more helpful than AI-driven interactions. ? Stay tuned as we release more findings from our 2024 Customer Experience Survey, and explore the full findings here: https://lnkd.in/eyKspR8h ? #CustomerExperience #AI #ContactCenter

Efficient contact centers deliver better customer experiences, lower costs, and maintain a motivated workforce. Intradiem's latest blog shares insights on leveraging advanced technology, strategic planning, and agent well-being to achieve peak efficiency. ? From harnessing predictive analytics to leveraging intelligent automation, discover how you can optimize call flow, enhance workforce management, and elevate agent experiences. ? Read more here: https://lnkd.in/g4aTvmdd ? #ContactCenter #Efficiency #PredictiveAnalytics #IntelligentAutomation

Intradiem's new research has revealed a critical link between agent satisfaction and customer experience. ? In a partnership with Metrigy, Intradiem discovered that longer tenured and more engaged agents consistently deliver higher customer satisfaction scores. Additionally, the research emphasizes the significance of managing agent idle time, with automation playing a key role in reducing inefficiencies and boosting agent performance. ? As customer expectations continue to rise, Intradiem aims to enhance both efficiency and agent engagement with innovative solutions.? ? Read the full release: https://lnkd.in/geYypBSf ? #CustomerExperience #AgentSatisfaction #ContactCenterAutomation #CX

Join Intradiem for expert insights from Robin Gareiss of Metrigy and Ted Lango of Intradiem on actionable strategies to improve agent engagement, boost operational efficiency, and elevate customer satisfaction in today’s dynamic contact center. ? Learn how to align agent well-being with business performance and innovative techniques to optimize real-time workflows. ? Register now: https://lnkd.in/e5UHPdXB

Explore the next evolution in workforce planning: Erlang-O. This groundbreaking approach is redefining how contact centers address real-time variability, agent availability, and fluctuating customer demand. ? Unlock new strategies for dynamic staffing, increased efficiency, and cost control! ? Don’t miss out: https://lnkd.in/eZPJ-wiy ? #ContactCenter #WorkforceManagement #ErlangO #Automation

Intradiem’s latest research shows that while business leaders are heavily investing in AI-driven customer service, customers prefer speaking with a human agent. Relying too heavily on AI risks alienating your customers. Human agents still play a critical role in resolving complex issues and providing a personal touch that AI cannot replicate. Brands that invest in their contact center teams are more likely to see long-term gains in loyalty and performance. Ignoring this disconnect could lead to lower satisfaction and, ultimately, lost revenue. Read the full press release below! https://lnkd.in/ecx9japE