Intradiem

Operational efficiency and exceptional customer service are built on collaboration. Integrating back office and front office contact center teams is key to achieving this balance. Learn how forward-thinking companies are implementing strategies to boost productivity, streamline workflows, and drive impactful results with Intradiem’s solutions. ? Read more about how to bridge the gap below! ? #backoffice #frontoffice #collaboration https://lnkd.in/eSbZS69A

Intradiem recently wrapped up our Summer Strides Challenge for employees to turn distance into donations! Our employees came together to support 42 different charities while getting active this #summer. We surpassed our overall fundraising target, raising $3,000 and logging over a combined 9,000 miles. ? Thank you to everyone who participated and helped make this challenge a success. Your dedication, hard work, and commitment truly paid off!

Join us tomorrow for a THE SOCIETY OF WORKFORCE PLANNING PROFESSIONALS, LLC sponsored webinar with industry leaders, Jim Simmons of Queueless, Ted Lango of WFM Labs, and David Mccutcheon of Humana. ? Learn how to realize the benefits of new technology and get access to exclusive content and tools to help you optimize your workforce. ? Register below today! ? https://lnkd.in/e-jzBBpV

Happy Labor Day from Intradiem!

Say goodbye to outdated staffing models like Erlang-A and Erlang-C, and say hello to Erlang-O. Join Intradiem on a THE SOCIETY OF WORKFORCE PLANNING PROFESSIONALS, LLC (SWPP) hosted webinar next Thursday, September 5th, at 11 AM ET.? ? Transform your approach to workforce management and explore how Erlang-O leverages real-time data and automation to optimize staffing in today's multi-channel contact centers. ? Register below today and take your next step in workforce planning innovation! https://lnkd.in/e-jzBBpV

Traditional #staffing models like Erlang-C and Erlang-A are no longer enough to meet the demands of multi-channel operations. Enter Erlang-O, a game-changing solution that uses real-time data and #automation to dynamically adjust staffing levels and enhance workforce planning. ? Join us for a webinar as we explore how Erlang-O can optimize contact center performance and drive operational efficiency. Don’t miss this opportunity to learn how to future-proof your contact center and register below! https://lnkd.in/e-jzBBpV

Intradiem is proud to be named in the Top 3 workplaces for midsize businesses by the Atlanta Journal-Constitution! ? A #peoplefirst philosophy is at the core of everything we do. With a focus on employee well-being, we ensure that our team is empowered to deliver exceptional service to our customers. Our commitment to fostering a collaborative, supportive work environment sets us apart as a leader in both innovation and employee satisfaction. ? Read below why Intradiem is not just a place to work, but a place to thrive. ? #employeefirst #techleadership ? https://lnkd.in/gPexaVSG ?

Forefront Columbus is rapidly approaching! ? Join fellow contact center leaders to explore cutting-edge automation strategies, share best practices, and gain insights to elevate your operations. Hear from industry expert Jim Simmons and connect with peers during our exclusive networking happy hour. ? Register below to secure your spot. https://lnkd.in/e4pHFUZM

We are delighted to welcome John Norton as Chief Revenue Officer. ? With a distinguished career in the technology sector, John is known for his ability to build high-performing sales organizations and drive sustainable growth. His appointment marks a significant step forward as we continue to expand our impact in the contact center automation industry. We look forward to the contributions John will bring to our company. ? Read more below! https://lnkd.in/g3cF-2rN

Wondering how to boost employee performance? Check out this article from Intradiem's President and Co-CEO, Jennifer Lee, for Employee Benefit News where she makes the case to give your employees a break! https://lnkd.in/e8S5DPCj