International Luxury Hotel Association

Some hotels leave a lasting impression. Some guests… even more. ?? Tell us: Who’s your favorite The White Lotus character? The first 10 ILHA insiders to comment their favorite character will receive a gift from The White Lotus. ?? Drop your answer below! The Max | International Luxury Hotel Association team will DM the winners for shipping details. Tune in to the finale of HBO Original – The White Lotus on April 6, 2025, at 9 PM/ET. Giveaway open to U.S.-based participants only.

Checking into a hotel should be simple for everyone. Hilton, in partnership with Be My Eyes, is making travel more accessible for blind and low-vision guests with AI-powered assistance and dedicated support. How it works: - Instant guidance for identifying in-room features, adjusting settings, and navigating hotel spaces. - Direct connection to Hilton’s customer care team for personalized assistance. - Available at participating Hilton hotels across the U.S. & Canada. Learn more about this initiative: https://lnkd.in/eiDAyr2Y #AccessibleTravel #InclusiveHospitality #Hilton #BeMyEyes #ILHA

Technology is taking luxury hospitality to the next level—where guest preferences aren’t just noted, they’re anticipated. Alan Hurd, Director of Facilities & Capital Improvements at Pacifica Hotels, explains how AI is making personalized service seamless, creating moments that leave a lasting impact. Key insights from the ILHA Webinar Series: - AI enables hotels to recognize returning guests and personalize their stay in real time. - Thoughtful, unexpected touches—like a guest’s favorite cake waiting in their room—create unforgettable experiences. - Balancing personalization and privacy will be key in the future of luxury hospitality. As AI advances, hotels have the opportunity to turn guest data into memorable moments. Watch the full conversation: https://lnkd.in/gYJnxKq7 SONIFI Solutions, Inc. #LuxuryHospitality #AIinHotels #GuestExperience #Personalization #ILHAWebinar

??Surprise Alert ?? Today at 12pm ET, you have the chance to win: The White Lotus deluxe travel set that will take your vacation to the next level and a fabulous glass to enjoy your favorite drink - all to arrive just in time for the explosive finale. Watch the HBO original The White Lotus on Max! (We are not responsible for FedEx ?? delivery times)

Transform Your Spa: Achieve Sustainability Goals with Smart Sourcing by Avendra International Wellness tourism is thriving—currently valued at $652 billion and set to grow by an impressive 16.6% each year through 2027! ?? With 75% of travelers now prioritizing sustainable travel experiences, this is your moment to elevate your spa by seamlessly integrating luxury with eco-friendly practices. Avendra International specializes in helping spas source responsibly, ensuring both premium quality and environmental stewardship. ? Here's how you can enhance sustainability while maintaining luxury: ? Eco-Friendly Linens: Choose luxurious yet sustainable materials like bamboo and linen, durable and free from harmful microplastics. ? Nature-Inspired Amenities: Delight guests with premium products made from natural ingredients like sea minerals and essential oils. ? Ethical Sourcing: Support local businesses and minority/women-owned enterprises (M/WBEs) by sourcing locally made, eco-conscious products and décor. ? Community Wellness: Build stronger connections through wellness workshops, charitable events, and community-focused skill-sharing initiatives. ?? Sustainable practices not only protect our planet—they also significantly enhance guest satisfaction, loyalty, and your brand’s value. ?? Ready to dive deeper? Check out our latest article for inspiring ideas and practical tips to integrate sustainability into your spa’s sourcing strategy: https://lnkd.in/dWHaxNXp ?? Let’s make sustainability your spa’s signature! Connect with us at [email protected] and we'll help you reach your goals. #SustainableLiving #WellnessTourism #EcoFriendlySpa #LuxuryMeetsSustainability

Technology in hospitality is often viewed as an expense, but when measured correctly, it can be seen as an investment with real returns. Instead of focusing only on costs, industry leaders like Wendy Mertz, CIO of Virgin Hotels are using ROI-based decision-making to assess the long-term financial and operational benefits of new technology. What to Consider When Evaluating ROI: - Upfront and ongoing costs – Installation, maintenance, and training expenses. - Revenue impact – How technology influences bookings, return guests, and overall revenue growth. - Operational savings – Increased staff efficiency and reduced resource consumption. By applying a structured ROI formula, hospitality professionals can make informed choices about which technology investments deliver measurable value. Companies like Crestron Electronics continue to lead in hospitality technology, helping hotels integrate smart solutions that improve both guest experience and operational efficiency. Read more on how hotels are calculating ROI on technology upgrades: https://lnkd.in/g9rse7WY #HospitalityTechnology #HotelInnovation #ROIAnalysis #GuestExperience

Luxury hospitality is evolving, shaped by a new generation of travelers who value authenticity, purpose, and meaningful connections. The latest International Luxury Hotel Association Committee Report, in collaboration with L'OCCITANE Group (B Corp?), brings together industry leaders to discuss the shifts redefining guest expectations. Key Insights: - Experience over excess – Travelers are looking for deeper connections, not just high-end aesthetics. - Smart hospitality – Technology should simplify and support the guest journey, without replacing the human touch. - Sustainability with impact – Transparency and responsibility matter more than ever. - Personalization that makes sense – Guests want tailored experiences, but without losing the essence of the brand. This report breaks down key insights from hospitality executives and offers a fresh perspective on how hotels, spas, and resorts can stay ahead. Read the full report: https://lnkd.in/gFkPXn-d #ILHAInspire #LuxuryHospitality #GuestExperience #SustainableLuxury #HospitalityLeadership

Micro-influencers are redefining social media marketing for luxury hotels. Unlike larger influencers, their highly engaged, niche audiences trust their insights and storytelling over sponsorship deals. Whether invited or not, they are showing up at your properties—so how can hotels leverage their impact? Key insights from Darren Trentacoste, Co-Founder & Creative Director, Monster Sound & Picture: - Micro-influencers prioritize authentic storytelling over paid promotions. - They will visit and review your property regardless—being proactive is key. - Establish relationships early and invite them to experience your brand on a deeper level. In Las Vegas alone, top hotels are identifying key micro-influencers and strategically engaging with them before they arrive. Giving them genuine, phone-free experiences fosters emotional investment and stronger connections to your brand. Watch the full conversation: https://lnkd.in/gqGfvPyg #LuxuryHospitality #SocialMediaMarketing #MicroInfluencers #LuxuryBranding #ILHA

? Welcoming Annie Steighner to the ILHA Board! ? We are pleased to introduce Annie Steighner, Vice President of Business Development and Partnerships at ADA Cosmetics, as the newest board member of the International Luxury Hotel Association (ILHA)! ?? Annie brings a wealth of expertise in luxury account management, client relationships, and procurement strategies that drive efficiency and cost savings for hotels. Her impressive career—most recently as Director of Luxury Accounts at Avendra International—has been marked by a deep understanding of the hospitality industry’s evolving needs, particularly in luxury amenities, hotel operations, and sustainability. Her values align seamlessly with ILHA’s mission to elevate the global luxury hospitality landscape, and we couldn’t be more excited to have her insights and leadership on board. Join us in giving Annie a warm welcome! ?? #ILHA #LuxuryHospitality #BoardAnnouncement #Leadership #Sustainability #LuxuryHotels #HospitalityInnovation