interface.ai

Happy Thanksgiving from everyone at interface.ai! ?? As we reflect on this day of gratitude, we want to take a moment to thank everyone who’s been part of our journey - our customers, partners, employees, and all the financial institutions we serve. This year has been filled with innovation, collaboration, and meaningful milestones, and none of it would have been possible without you all! From all of us at interface.ai, we wish you a joyful Thanksgiving filled with warmth, connection, and appreciation. Here’s to continuing our work together to shape the future of banking AI and driving financial wellbeing for everyone.

?? We've been featured by Finovate, leading the charge in AI innovation for Banking! ?? Finovate has written all about the latest AI developments at our company - 'interface.ai: Fighting Deepfakes, Training Bots, and Raising Capital'. ? Fighting Deepfakes: Security is at the forefront of our solutions and mission. We’ve introduced advanced AI defenses to combat deepfakes, including our latest industry-first release - AI-powered device biometrics. This ensures financial institutions stay ahead of emerging threats while providing safe, seamless member experiences. ? Training Bots with Precision: Our proprietary Generative AI platform enables financial institutions to deploy AI bots in minutes - all using pre-existing content for greater speed and accuracy. We’re empowering banks and credit unions to transform customer service faster and more effectively than ever before. ? Raising Capital to Scale Innovation: We proud completed a successful funding round last month, positioning us as the most valuable conversational AI company in banking. This milestone fuels our mission to democratize financial wellness and expand access to cutting-edge AI. Read the full article below! #AIinBanking #GenerativeAI #DeepfakeDefense #BankingInnovation #Fintech

?? Del-One Federal Credit Union Revolutionizes Member Service with Voice & Chat AI! ?? At Del-One Federal Credit Union, member service is at the heart of everything they do. But as member inquiries grew, they needed a solution that could provide consistent, high-quality service without overwhelming their team. That’s where interface.ai’s Voice & Chat AI came in - and the results are nothing short of transformational. Key Achievements: ??Automated over ? of member service inquiries ??Delivered 24/7 support, ensuring members get the help they need, when they need it. ??Empowered employees to focus on high-value interactions, enhancing both efficiency and satisfaction. Why This Matters: By embracing AI, Del-One is leading the charge in redefining what excellent member service looks like in the modern financial world. They’ve proven that technology doesn’t replace the human touch - it enhances it. ?? Curious about how interface.ai can transform your member service experience? Check out the full case study here: https://lnkd.in/gFhjvA6R

?? Elevating Member Experiences with Riverfront Federal Credit Union ?? At interface.ai, we’re proud to partner with financial institutions like Riverfront Federal Credit Union, empowering them to deliver exceptional member experiences with the help of our cutting-edge AI solutions. Here's what Jamie Denunzio, PHR SHRM-CP, Chief Operating Officer at Riverfront FCU, had to say about the impact of our collaboration: ?? “interface.ai has allowed us to service our members outside of branch hours to provide for a more convenient service opportunity while alleviating backlog." It’s success stories like these that drive us to continue innovating and creating AI-driven solutions that make a real difference in the lives of financial institutions, their employees, and their members. Thank you to the team at Riverfront FCU for trusting us to help transform your member journey! #AIForFinancialServices #MemberExperience #Innovation #CustomerSuccess #RiverfrontFCU

?? Exciting AI Innovation Spotlight: Featured on Finextra! ?? We’re proud to see Finextra showcase interface.ai’s latest advancements in AI-driven solutions for financial services! Introducing two industry-first innovations: ?? AI-Powered Device Biometrics - Bringing seamless and secure authentication to banking ?? Generative AI for Financial Services – Revolutionizing GenAI with the fastest training process in the industry, coupled with exceptional accuracy. These innovations aren’t just about keeping up - they’re about leading the way in providing unparalleled AI security, efficiency, and customer experience. ?? Curious to know more? Check out Finextra’s feature below. #InnovationInBanking #AIForFinancialServices #BiometricAuthentication #GenerativeAI #DigitalBanking

Hold onto your top talent! #CallCenter turnover rates in North America are shockingly high, leading to serious repercussions. Discover how Generative AI automation can be the game-changer you need to curb attrition in this insightful interface.ai article: https://hubs.li/Q02YrtyS0 #creditunion

?? ?? interface.ai Reinforces AI Leadership in Financial Services with Industry-Unique Device Biometrics & Instant-Deploy Generative AI ?? ?? Industry-first security: Device biometrics for a trusted banking experience As financial institutions face growing threats from fraud and unauthorized access, the demand for advanced security has never been more urgent. In response, and after extensive R&D, interface.ai is proud to be the first financial services AI provider to add device biometrics to its suite of security solutions. This technology leverages device-based fingerprint and facial recognition technology to authenticate users, representing a major leap forward in self-service security and empowering institutions to stay one step ahead of evolving threats with unprecedented ease and confidence. This release builds upon interface.ai’s?industry-leading authentication?approach that mitigates fraudulent activity. This risk-based, multi-factor authentication system combines Biometrics - Device and Voice - AI-driven analysis, and Caller Anti-spoofing. This powerful trifecta - only provided in financial services voice AI by interface.ai - ensures the highest level of protection against evolving threats, while eliminating friction for users. Rapid deployment: Train a conversational bot in minutes with existing content As part of its Fall 2024 innovation update, interface.ai has also released a proprietary Generative AI capability that redefines the speed of training highly capable AI-powered bots. Traditionally, training an AI bot involves manually scripting every question and response - a process that can take several months, despite the vast majority of this information already existing with company resources or on the website. interface.ai’s new solution instantly transforms this time-consuming process. By simply directing the AI to your company content - website URLs, documents, and multimedia - it automatically learns from the data and is ready to answer queries on day one. Better still, the AI continuously scrapes for updates, so when content changes, responses stay up-to-date and accurate without any manual effort. This doesn’t only dramatically reduce time and cost of bot training - it also improves the AI’s accuracy and capability. A traditional AI system provides responses by matching questions to predefined answers, relying on specific keywords and rigid mappings. This approach is highly limiting as it can’t interpret nuanced or unfamiliar variations of questions outside its programmed scenarios. In contrast, by leveraging large language models (LLMs), interface.ai’s Generative AI can dynamically interpret questions and construct responses based on a deeper, semantic understanding. When keywords, phrasing, or even spelling varies, it can still understand the intent and provide a contextually-aware response. This allows it to answer more queries, more accurately, in a more conversational style. #biometrics #ai #banking #genai #fraud ?

Congratulations to Elizabeth Osborne, COO, Great Lakes Credit Union, recognized among "the Most Powerful Women in Credit Unions" - 2024 by American Banker. A true inspiration in innovation and collaboration! To hear more from Elizabeth, be sure to register for our webinar, "The Future of Secure Banking: How to Achieve A+ Security without Compromising CX — A Conversation with Great Lakes Credit Union". Link in comments below! #bankingai #americanbanker #conversationalai #voiceai

?? 24 Hours To Go: Don’t Miss A Exclusive Chat with GLCU on Seamless Banking Security! ?? We’re just a day away from an exclusive conversation with Elizabeth Osborne, COO of Great Lakes Credit Union, on how they’re leading the way in secure, customer-centric banking. Join us tomorrow, Nov 21 at 12PM PST, to learn how to balance cutting-edge security with a frictionless user experience—and see a world-first demo of AI-driven Device Biometrics, only from interface.ai. Here’s what’s on the agenda: ?? GLCU’s approach to combating emerging fraud threats. ?? Strategies for delivering secure banking that improves CX. ?? An exclusive demo of our industry-first AI & device biometrics. ?? Register here: https://lnkd.in/gsAfM7tb If you can't make it on the day, register and we'll send you the recording. #SecureBanking #AIInnovation #CyberSecurity #CustomerExperience #CreditUnionTech #FinancialInstitutions

Don’t Miss This Live Webinar with GLCU on Banking Security! Join us on Nov 21 for an exclusive conversation with Elizabeth Osborne, COO of Great Lakes Credit Union, as she shares how GLCU delivers A* security while keeping the banking experience seamless for its members. We’ll also reveal a first-of-its-kind demo of AI-driven Device Biometrics - a game-changing authentication innovation only from interface.ai. ?? Save your spot now: https://lnkd.in/gsAfM7tb #SecureBanking #AIInnovation #CyberSecurity #CustomerExperience #CreditUnionTech