Intercom

We just unveiled some seriously exciting updates to Fin, our AI Agent. Trust us, you’ll want to see these in action. ????????’?? ??????? ? Fin now understands ???????????? & ?????????????????????? - so customers can show, not just tell. ? Fin takes ???????????????????? ???????????????? so it behaves exactly how you want. ? Fin doesn’t just answer questions - it can ???????????????? ?????????? for your customers. ? Fin now works seamlessly over ?????????? & ??????????. AI-powered calls are here. But that’s not all…? We’re also bringing real-time ???? ?????????????????????? to our human support inbox! Agents and customers can now chat effortlessly in any language. Oh, and Fin now integrates with Zendesk, Salesforce, and more - because great AI should be available to everyone. Which update are you most excited about?

The most effective and disruptive tools don’t mimic what came before, they focus on doing the job better. In AI-first support, that means having an AI agent that resolves more conversations without needing a human. That’s what unlocks huge potential. So the question ??????’??, "?????? ???????? ?????? ?????????????????" It's – "?????? ???????????? ?????? ???????? ???? ??????????, ?????? ?????????? ???? ?????????????????? ?????? ???????????????? ???? ???????" In this new era, it’s not about the platform. It’s about delivering the best experience.

At Built for You, we unveiled some of the biggest AI advancements in customer support to date: ???? ?????????? ?????????????? – No hold times. No menus. Just instant, human-quality help. ???? ???????? ???????? – Not just answering questions, but completing complex tasks—like refunds and account updates—without custom code. ???? ???????? ???????? – Upload a screenshot, get a solution. AI can now analyze images and diagnose issues. ????????-???????? ?????????????????????? – Seamless multilingual support—no extra tools, no barriers. Which are your team most excited about?

We believe support should be instant, effortless, and truly helpful. With this update, Fin is closer than ever to making that a reality. ? It sees and understands images ? It follows your exact guidance ? It does tasks, not just answers questions ? It talks to customers over voice & phone …and a lot more. The future of customer service is here. And it’s built for you. Watch the full event here: intercom.com/bfy

Imagine a world where: ? Every question is answered instantly and accurately, in your brand’s voice ? Every call is picked up without the menus or hold music ? Time-consuming tasks like identity verification and refunds happen automatically ?????? your CSAT score keeps climbing. That world isn’t the future – it’s happening ?????????? ??????. At the Built For You broadcast, we unveiled Fin’s biggest breakthroughs yet, enabling you to deliver human-quality support across every channel, on any helpdesk, and answer any question – no matter the language, format or complexity. Dive into Fin’s latest capabilities in this Built For You edition.

?? We’re LIVE ?? The future of customer service is happening ?????????? ??????. Don’t miss it →? https://inter.com/bfy-s25

It’s not always easy to know who to follow in the world of CX and customer support. But this industry is full of incredible thought leaders shaping the future – and their insights deserve to be heard. That’s why we’re kicking off a new series, highlighting some of the best voices in the space. First up: ???Maxime Manseau ???– A support operations pro diving deep into the tools and strategies that make teams successful. ????Shep Hyken?– A customer service expert who’s been studying loyalty and experience for decades. ???Jeanne Bliss?– A CX pioneer who’s spent years helping businesses put customers at the heart of everything. ???Adrian Swinscoe?– A straight-talking CX advisor challenging businesses to keep things simple and human. ???Clare Muscutt (WiCX)?– A champion for customer experience and community, building spaces for CX professionals to connect and grow. And this is just the beginning. Stay tuned as we continue spotlighting more must-follow voices, and let us know in the comments who you turn to for the best insights!

"????????'?? ?????? ?????? ??????????????." Fair response or forbidden phrase? For Harry Spence, ScreenCloud’s Director of Customer Support, it’s a phrase that should ?????????? make the cut. Because customers don’t care about ???????? process – they just want solutions. And great CX means removing stress, not adding to it. In this week’s Response Time interview, Harry shares why customer-first decision-making is non-negotiable, his ultimate productivity hack, and (perhaps most importantly) the dangers of a one-letter typo that turned “inconvenience” into something... well, much more unfortunate. Click through for our favorite moments from Harry’s interview, and follow the link on the last slide to read the full conversation!

A lot of companies claim their product will change your business. Fin actually will. We say that because it has already changed ?????? business. And now it’s more powerful than ever. Join us on Mar 19 to see what’s possible → https://inter.com/bfy-s25

Most successful tech companies start the same way: a small team, a big idea, and a lot of iteration. But once the product is set, the rest of the company builds around that vision. Growth comes from optimizing, not reinventing. AI is changing that. If your category is being reshaped by AI, ask: ? Would we build the same product today? ? Are our core assumptions still true? ? What does an AI-native version look like? The hard truth is that what got you here may no longer apply. The most successful companies will be the ones willing to rethink everything.