Intercom

Intercom

软件开发

San Francisco,California 135,235 位关注者

There's a new way to do customer service.

关于我们

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.

网站
https://www.intercom.com
所属行业
软件开发
规模
501-1,000 人
总部
San Francisco,California
类型
私人持股
创立
2011
领域
Customer Relationship Management、Customer Engagement、Customer Communication、Live Chat、Customer Support、Customer Feedback、Marketing Automation、Helpdesk、Mobile、Customer Service、AI、Chat Bots、CX、Customer Experience、Shared Inbox和Support Automation

产品

地点

  • 主要

    55 2nd Street

    4th Floor

    US,California,San Francisco,94105

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  • 2nd Floor, Stephen Court

    18-21 St. Stephen’s Green

    IE,Dublin,Dublin 2

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  • 1 Primrose St.

    Unit 3044, Level 3

    GB,England,London,EC2A 2EX

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  • 1330 W Fulton Market

    Suite 75

    US,Illinois,Chicago,60607

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  • 285a Crown St

    Upper Ground Floor

    AU,New South Wales,Surry Hills,2010

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Intercom员工

动态

  • 查看Intercom的公司主页,图片

    135,235 位关注者

    Good morning from Dublin ???? The Intercom team is onsite and ready for day 2 of SaaStock! Stop by Booth P1 for a glimpse at the future of AI-first customer service, and be sure to head over to Centre Stage at 12:30 pm to see Des Traynor talk about how "Sh*t is Getting Real" when it comes to AI's product-market-fit. And, a big thanks to our partners, customers, and colleagues from the startup community who joined us last night at the Intercom Speakeasy!

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  • 查看Intercom的公司主页,图片

    135,235 位关注者

    ? You can only get rid of ONE – what's the first thing to go? ? We all have those tasks we’d love to pass off to someone—or something—else. If you could automate just one thing, which would you choose: the repetitive, the mundane, or the analytical? Cast your vote below, and let us know what you'd do with an extra hour (or two) in your day!

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  • 查看Intercom的公司主页,图片

    135,235 位关注者

    In the afterglow of Pioneer, we can't stop thinking about all the conversations we had with customer support leaders about how they're adapting, evolving, and transforming their CS operations with AI –?and the incredible results they're achieving in the process. In this installment of The Ticket (Intercom's newsletter for CS leaders), Ruth and Bobby dive into three of these stories from leaders at Lightspeed Commerce, Nuuly, and Synthesia about how AI is changing the game in unexpected ways. Check it out ??

    The real-world business impact CS teams are seeing with AI

    The real-world business impact CS teams are seeing with AI

    Intercom,发布于领英

  • 查看Intercom的公司主页,图片

    135,235 位关注者

    The future of customer service is here. Watch the announcement of Fin 2 – the most advanced AI agent in customer service - at 9.30am PDT today. Join our CEO, Eoghan McCabe, and Chief Product Officer, Paul Adams, as they demonstrate how our latest AI innovations revolutionize your support – helping you drive scale, efficiency, and support quality to unprecedented heights. Note: remember to click 'Attend' to get notified when the product keynote starts.

    Fin 2 Announcement - Opening Remarks & Product Keynote

    Fin 2 Announcement - Opening Remarks & Product Keynote

    www.dhirubhai.net

  • 查看Intercom的公司主页,图片

    135,235 位关注者

    What a morning here at Pioneer in London! Earlier today we kicked off the next generation of AI-first customer service when Paul Adams, Intercom’s Chief Product Officer, unveiled Fin 2 – our most advanced AI customer service agent. We heard from Lightspeed Commerce’s Angelo Livanos, who sat down with Declan I. for an insightful conversation about how AI has transformed their customer support operations. Then Des Traynor took the stage to deliver an incredibly thought-provoking talk about how AI has gone from possible to inevitable to certain –?and where we go from here. And we’re not done yet. Coming up we’ll have sessions featuring Nuuly’s Natalie Hurst and Synthesia’s Constantina Samara, a town hall Q&A with industry expert Benedict Evans, and we'll cap it all off with a must-see filming of Off Script featuring the legendary Stephen Fry and Brian Eno. You can tune in via livestream here —> https://inter.com/3Zy9SGT

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      +4
  • 查看Intercom的公司主页,图片

    135,235 位关注者

    We’re off and running at Pioneer in London! We’ve gathered hundreds of CS leaders at the Shoreditch Electric Light Station for a day full of product announcements, insights from industry leaders, and a special edition of Off Script featuring none other than Stephen Fry and Brian Eno. And we’re broadcasting the entire event live. Tune in now and step into the future of customer service —> https://inter.com/3Zy9SGT

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  • 查看Intercom的公司主页,图片

    135,235 位关注者

    ???? Our?first ever?Intercom event in New Zealand was one for the books! A brilliant turnout in Auckland to discuss the?Future of AI and Customer Service. Thank you to the 50+ CS professionals who attended and participated in an engaging conversation about AI's impact in shaping the future of customer support. And a special thank you to Carl Olsen of Sharesies who shared priceless learnings from the experience of integrating AI into their customer service environment – as well as the value that Fin has helped deliver to their business. Here's to the first of many trips to NZ! ??

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  • 查看Intercom的公司主页,图片

    135,235 位关注者

    "AI adoption is ??????????????????????????? essential for customer support leaders." In the last 18 months, AI has presented an opportunity for customer support to deliver ???????????????????? ?????????????????????? value to their businesses. This occurs at 3 levels: 1?? ?????????????????? - An AI Agent that interfaces with your customers, acting as frontline support and resolving simple, repetitive issues. 2?? ???????????? - An AI Co-Pilot that provides expert training, troubleshooting, and guidance to your support reps, acting as their own personal assistant. 3?? ???????????????? –?An AI Analyst that helps to identify and understand the insights from all of your customer interactions. New-found value within each of these components is making scalable, exceptional customer service a probability, not just a possibility.

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