Intercom

We just unveiled some seriously exciting updates to Fin, our AI Agent. Trust us, you’ll want to see these in action. ????????’?? ??????? ? Fin now understands ???????????? & ?????????????????????? - so customers can show, not just tell. ? Fin takes ???????????????????? ???????????????? so it behaves exactly how you want. ? Fin doesn’t just answer questions - it can ???????????????? ?????????? for your customers. ? Fin now works seamlessly over ?????????? & ??????????. AI-powered calls are here. But that’s not all…? We’re also bringing real-time ???? ?????????????????????? to our human support inbox! Agents and customers can now chat effortlessly in any language. Oh, and Fin now integrates with Zendesk, Salesforce, and more - because great AI should be available to everyone. Which update are you most excited about?

We talk a lot about AI. But let’s talk about humans for a sec. Customer Support is a team sport – and who you work with matters ?? ??????. The right teammate can turn a rough shift into a good day. They bring calm to chaos, clarity to confusion, and maybe even a few laughs along the way. So here’s a simple question: What makes a great support teammate? ?? Drop your vote, then tag someone who fits the bill. They deserve the shoutout!

Last week at Built For You we unveiled 7 major updates to our AI agent, Fin. And we did more than just talk about them. We showed you how Fin can see images, speak, handle complex tasks, follow your policies, translate both sides of an interaction, and work on all platforms directly or via API. Let us show you more → bfy.intercom.com

Bring your questions - we’re ready. On April 3, join us for a behind-the-scenes demo of Fin’s latest features led by the very people who built them. You’ll see what’s new, what’s possible, and how real teams are using AI to transform their support. Here’s what we’ll cover: ? Fin Voice: AI phone support that sounds natural—and never puts you on hold ? Fin Guidance: Teach Fin to reflect your brand and follow your policies ? Fin Tasks: Automate complex workflows like refunds and ID checks Join us live. Ask us anything. Register here: https://lnkd.in/gBPKc4pM

Our support team doesn’t just “use” Intercom – they get to shape the product before it launches, and make sure it actually works in the messy, real-world CS moments. So last week, when we shared the latest product announcements at Built For You, we’ve already lived with it, prodded it, broken it, and made it better – from inside the queue. That’s the beauty of building a support product as a support team. We’re not talking about lab conditions here. We’re talking about real customers, real tickets, and real stakes. That’s how we know what we’re building actually makes support faster, smarter, and more human. In this week's edition of The Ticket, Ruth and Bobby give you an exclusive look at how the support team at Intercom is using the newest features in Intercom. Read it below, and subscribe to join the list of 26,000+ customer support pros who gets the goods before the rest of the world wakes up ?????

AI phone support that’s so good you’ve got to hear it to believe it. No hold times. No menus. Just natural, human-quality conversations. Last week’s announcement of Fin Voice showed it in action. You can watch it in full here: bfy.intercom.com

Milestone unlocked: 5,000 AI resolutions and counting. ?? Please join us in celebrating these members of the #Fin5000 – businesses who didn’t just wait for the future of support, they helped build it. That’s 5,000 faster responses. 5,000 customer moments improved. 5,000 reasons to believe that the AI-first era of support is already here. We’re proud to partner with these forward-thinking teams who are setting a new standard for customer experience. Join us in congratulating: Simone Santiago and Yoco Tarandeep Singh and JustCall Danielle Constantine and myHSA Mollie Herbert and clearer.io Dina Engonian and WebinarGeek Paige Sawatzky and Swyftx Melanie Zayat and Carepatron Stefany Trujillo and DolarApp Justin Johnson and JumpCloud Sungjong Choi from Loyverse Here’s to happier customers, less repetitive work, and more time for teams to focus on what matters most!

This time, what happens in Vegas... turns into better customer experiences. Earlier this month, the Intercom team was onsite at the the Fintech Meetup in Las Vegas! Attendees who stopped by the Intercom booth could get a first-hand look at how Fin adapts to fintech needs, handling complex transaction queries from account changes and access issues to disputes and claims. Booth visitors were also able to grab the Finance and Fintech snapshot of our Customer Service Transformation report and toolkit. Huge thanks to everyone who stopped by! Great conversations, big ideas, and even bigger possibilities for support in fintech. Let’s keep building!

The most effective and disruptive tools don’t mimic what came before, they focus on doing the job better. In AI-first support, that means having an AI agent that resolves more conversations without needing a human. That’s what unlocks huge potential. So the question ??????’??, "?????? ???????? ?????? ?????????????????" It's – "?????? ???????????? ?????? ???????? ???? ??????????, ?????? ?????????? ???? ?????????????????? ?????? ???????????????? ???? ???????" In this new era, it’s not about the platform. It’s about delivering the best experience.

At Built for You, we unveiled some of the biggest AI advancements in customer support to date: ???? ?????????? ?????????????? – No hold times. No menus. Just instant, human-quality help. ???? ???????? ???????? – Not just answering questions, but completing complex tasks—like refunds and account updates—without custom code. ???? ???????? ???????? – Upload a screenshot, get a solution. AI can now analyze images and diagnose issues. ????????-???????? ?????????????????????? – Seamless multilingual support—no extra tools, no barriers. Which are your team most excited about?