Intercom

We've got another exciting announcement – the legendary ?????????????? ?????? will be joining us as a special guest at Pioneer! Stephen Fry is an award-winning English actor, author, comedian, and all-round national treasure. He'll be joining us for an unmissable live filming of Off Script. Be a part of the experience on October 10 at our AI customer service summit! Sign up for the livestream today ?? https://inter.com/3Zy9SGT

? You can only get rid of ONE – what's the first thing to go? ? We all have those tasks we’d love to pass off to someone—or something—else. If you could automate just one thing, which would you choose: the repetitive, the mundane, or the analytical? Cast your vote below, and let us know what you'd do with an extra hour (or two) in your day!

In the afterglow of Pioneer, we can't stop thinking about all the conversations we had with customer support leaders about how they're adapting, evolving, and transforming their CS operations with AI –?and the incredible results they're achieving in the process. In this installment of The Ticket (Intercom's newsletter for CS leaders), Ruth and Bobby dive into three of these stories from leaders at Lightspeed Commerce, Nuuly, and Synthesia about how AI is changing the game in unexpected ways. Check it out ??

The future of customer service is here. Watch the announcement of Fin 2 – the most advanced AI agent in customer service - at 9.30am PDT today. Join our CEO, Eoghan McCabe, and Chief Product Officer, Paul Adams, as they demonstrate how our latest AI innovations revolutionize your support – helping you drive scale, efficiency, and support quality to unprecedented heights. Note: remember to click 'Attend' to get notified when the product keynote starts.

What a morning here at Pioneer in London! Earlier today we kicked off the next generation of AI-first customer service when Paul Adams, Intercom’s Chief Product Officer, unveiled Fin 2 – our most advanced AI customer service agent. We heard from Lightspeed Commerce’s Angelo Livanos, who sat down with Declan I. for an insightful conversation about how AI has transformed their customer support operations. Then Des Traynor took the stage to deliver an incredibly thought-provoking talk about how AI has gone from possible to inevitable to certain –?and where we go from here. And we’re not done yet. Coming up we’ll have sessions featuring Nuuly’s Natalie Hurst and Synthesia’s Constantina Samara, a town hall Q&A with industry expert Benedict Evans, and we'll cap it all off with a must-see filming of Off Script featuring the legendary Stephen Fry and Brian Eno. You can tune in via livestream here —> https://inter.com/3Zy9SGT

We’re off and running at Pioneer in London! We’ve gathered hundreds of CS leaders at the Shoreditch Electric Light Station for a day full of product announcements, insights from industry leaders, and a special edition of Off Script featuring none other than Stephen Fry and Brian Eno. And we’re broadcasting the entire event live. Tune in now and step into the future of customer service —> https://inter.com/3Zy9SGT

???? Our?first ever?Intercom event in New Zealand was one for the books! A brilliant turnout in Auckland to discuss the?Future of AI and Customer Service. Thank you to the 50+ CS professionals who attended and participated in an engaging conversation about AI's impact in shaping the future of customer support. And a special thank you to Carl Olsen of Sharesies who shared priceless learnings from the experience of integrating AI into their customer service environment – as well as the value that Fin has helped deliver to their business. Here's to the first of many trips to NZ! ??

"AI adoption is ??????????????????????????? essential for customer support leaders." In the last 18 months, AI has presented an opportunity for customer support to deliver ???????????????????? ?????????????????????? value to their businesses. This occurs at 3 levels: 1?? ?????????????????? - An AI Agent that interfaces with your customers, acting as frontline support and resolving simple, repetitive issues. 2?? ???????????? - An AI Co-Pilot that provides expert training, troubleshooting, and guidance to your support reps, acting as their own personal assistant. 3?? ???????????????? –?An AI Analyst that helps to identify and understand the insights from all of your customer interactions. New-found value within each of these components is making scalable, exceptional customer service a probability, not just a possibility.

We’re not done yet – rounding out the speaker lineup for Pioneer is the innovator, Brian Eno. Brian Eno is a musical pioneer, visual artist and activist. He has produced albums with U2, Talking Heads, David Bowie and Coldplay, and his various inspiring contributions to music are widely enjoyed. Brian will be joining us alongside the legendary Stephen Fry on October 10th for a must-see live filming of Off Script. This is not something you’ll want to miss. Register for the livestream here → https://inter.com/3Zy9SGT

Two of the biggest obstacles in successful implementation of AI are also some of the most common: 1?? Inconsistent and outdated help content 2?? Getting your team on board And when Synthesia rolled out Fin AI Agent for customer support they came up against both of them — and won. At Pioneer on October 10, you’ll hear from Constantina Samara about how the team was able to overhaul their help content and rally around using AI and automation to achieve some incredible results: ? Scale support to cover a 690% increase in customer contact in just 4 months ? Achieve all-time high levels of employee engagement with AI tools ? Decrease resolution time by 96% – from over 5 days, to under 5 hours ? More than double their Fin CSAT score and achieve a 98% Fin answer rate Don't miss out on this behind-the-scenes look at customer support transformation. Register today ?? https://inter.com/3Zy9SGT?