Interactions LLC

We asked Bostonians about customer service nightmares. The unanimous response? "Being on hold forever." One mother said: "We have four kids. I can't be on the phone waiting." Time is precious. For everyone. Some even think it's intentional: "They're purposely putting you on hold." Is that the reputation you want? At Interactions, we're changing the game. Imagine: No wait times. Instant answers. Efficient, human-like interactions. It's not a dream. It's what we do. Because great service shouldn't be on hold. #customerexperience #nomoreholdtimes #boston #interactionsai

Is your company ready to fully harness the power of an Intelligent Virtual Assistant? ?? Before diving into implementation, it’s crucial to assess your foundation. We’ve identified 5 key components that ensure your organization can maximize the potential of an IVA—and trust us, it’s more than just technology. It means having: 1?? A customer-centric culture that drives loyalty & problem-solving. 2?? A CRM that fuels personalized interactions 3?? Clear, specific goals to address gaps in self-service and CX 4?? A thirst for data to continuously improve through robust analytics. 5?? Fully embracing innovation like ASR, NLP, and machine learning. Curious how your organization stacks up? Click below to read the full blog and take our quick assessment to find out.?? https://lnkd.in/dwZmvFPe ?#CustomerExperience #CXInnovation #ConversationalAI #IVA #SelfService #AI #CustomerCentricity #CRM #DataDriven #TechnologyTrailblazers

Is your retail contact center just “good enough” for the holiday rush? Here’s why that may no longer cut it: In a world where AI is transforming CX, customers expect more than the basics. Yet, according to recent reports, many retailers are still dealing with clunky, incomplete solutions. Imagine a customer calling in, only to get bounced between agents, repeating information, or facing half-baked automation. With Conversational AI and a human-augmented approach, retailers can solve for: ? Faster resolutions that don’t just contain the issue but actually resolve it ? Increased accuracy and personalization, creating seamless customer experiences ? Efficient agent support that cuts down on wait times and costs Ready to step up your CX? See how a flexible AI approach can bring your contact center from “good enough” to exceptional. ?? https://lnkd.in/gdHhmuby ?#CustomerExperience #RetailCX #AIinRetail #ContactCenter #CXInnovation #ConversationalAI #InteractionsCX

Ever been trapped in the endless loop of “Press 1 for this, Press 2 for that…” only to feel more frustrated than when you started? Federal agencies know this pain all too well, and the reputational hit isn’t small. When citizens call for support, they need real help—not a maze of options. In a recent OpEd, Phil Gray, Chief Product Officer at Interactions, shares how AI with a human touch is transforming these interactions. Combining AI with Human Assisted Understanding (HAU), federal agencies like the U.S. Citizenship and Immigration Services are handling 75% of inquiries without human intervention—freeing agents to tackle complex cases and raising customer satisfaction. As Phil puts it: “Technology created this morass, and technology can help agencies and taxpayers break free.” Curious about the future of human-centered AI in government? Read Phil’s full piece for insights on how AI+HAU is reshaping public sector CX.?? https://lnkd.in/gvMnNX8m #CustomerExperience #AI #HumanInTheLoop #GovernmentCX #PublicSectorInnovation #InteractionsAI #AIandHumans

The true cost of inefficiency isn’t in dollars—it’s in loyalty. Every time your customers have to wait on hold, repeat themselves, or struggle to complete basic transactions, you risk losing them. Our IVA takes care of everything from secure payments to complex transaction handling. No more headaches, no more frustration—just seamless service. Curious how much if your automations are on par with customer needs? Check out the IVA Automations Checklist! https://lnkd.in/gaFGvRJh ?#Interactions #Automation #ContactCenter #CX #CXInnovation #IVA #IntelligentVirtualAssistant #CustomerExperience

We asked Bostonians: "Does Boston have the best customer service?" Their responses? "True!" they said. "People here are really friendly." (Yes, you read that right. Friendly. In Boston.) Even visitors chimed in: "We've only been here 45 minutes, but so far, so good!" But wait for it... The last person's response? "False. You know Boston." ?? At Interactions, we love Boston's unique brand of service. And we're here to make it even better. ?#bostonservice #customerexperience #bostontough #interactionsai

One shoe and apparel giant traded their outdated IVR for Interactions’ IVA—here’s what happened when they laced up with us: ? Automated 26% of calls with streamlined workflows ?? Saved 7 million agent minutes ? Achieved an 83% self-service success rate ?? Global IVA serving 28 countries, 6 languages & 4 lines of business The secret to their winning strategy? CX that keeps pace with the brand. ?? Shape up with the full case study here:?https://lnkd.in/giGe-36d ?#CXInnovation #CustomerExperience #AthleticBrands #GlobalCX #IVA #EffortlessSupport #RetailSuccess #InteractionsCX

Think your contact center needs a holiday miracle to survive this holiday season? Imagine this: Your customers call in during the holiday rush. They’re greeted with a fast, human-like response. They get their order status, make a change, or get a refund—all without waiting for ages. No more long queues or frustrated agents. Sounds like a holiday miracle, right? ?? Well, it’s not magic; it’s the Interactions IVA! See how one major retailer transformed their CX—just in time for the holidays: [https://lnkd.in/gAQwR-BY) ?#HolidayCX #CustomerExperience #IVA #PeakSeasonSupport #CXInnovation #SeamlessSupport

We're ready to put an end to the dreaded "doom loop" of poorly automated customer service. ??

True or false: Calling customer service sucks? Bostonians say: "TRUE!" Why? ? "Nobody ever answers." ? "They can be rude." ? "Press 1 for this, press 2 for that..." ? "I'm busy. I don't got time." But what if AI could understand you like a human? At Interactions, we're making this a reality. No more waiting. No more frustration. Just solutions. ?#customerservice #aicustomercare #bostontech #interactions