Intellective

Is your ServiceNow service portal more of a headache than a help? Poor navigation, cluttered layouts, and outdated content can kill productivity. Intellective specializes in creating user-friendly service portals that are easy to navigate and drive employee engagement. Ready to transform your service portal and better employee experience?

Is your incident management process bogged down by manual tasks? Intellective’s workflow automation solutions for ServiceNow can help you: -Automate ticket routing and assignment -Reduce resolution times with AI-driven insights -Improve communication and collaboration Ready to transform your incident management and boost efficiency? Let’s connect!

Your employees don’t want to dig through outdated knowledge articles or confusing menus. They want: -Fast answers - Easy navigation - Visually engaging content That’s where Intellective’s customized solutions come in. We help companies optimize their ServiceNow portals for maximum adoption and efficiency. If your self-service numbers aren’t where they should be, let’s fix that.

Tired of outdated, text-heavy knowledge articles that nobody reads? Amaze makes it easy to: 1) Create visually engaging KB articles—no coding required 2) Improve searchability with better formatting 3) Increase self-service adoption with easier-to-read content 4) Reduce IT support tickets by making answers easier to find 5) Enhance employee experience with modern, intuitive design ServiceNow is powerful but, only if employees use it.

A global enterprise came to us with a ServiceNow portal problem: - Employees were still submitting IT tickets manually - The self-service portal had low adoption - Knowledge articles were outdated and hard to find Here’s how we transformed their experience: - Redesigned the portal UX for easier navigation - Implemented Amaze Builder to make knowledge articles more engaging - Optimized search functionality to help employees find answers faster The result? A 45% increase in self-service adoption and a 30% drop in IT ticket volume.

Is your ServiceNow Knowledge Base sitting unused? You’re not alone. Many organizations struggle with KB adoption because: ?? Articles are hard to search ?? Content is too technical ?? The layout is plain and unengaging That’s why we built Amaze—a tool that transforms standard KB articles into visually engaging, easy-to-read resources that drive real self-service adoption. ?? More engagement ?? Faster resolutions ?? Fewer IT tickets Stop letting your KB collect dust—make it work for your employees.

Employee engagement doesn’t just happen — it’s built. It starts with intuitive tools, seamless processes, and clear communication. At Intellective, we believe great engagement is the byproduct of thoughtful design and intentional experiences. Because when employees feel supported, they can focus on what truly matters. What’s one design improvement you’ve made to increase engagement at your organization? ?? Let us know in the comments! #EmployeeEngagement #ServiceNow #DigitalTransformation #WowOnNow

Imagine if your company knowledge was easy to find and available in every language. ?? Your global workforce would be unstoppable. You want every employee to feel equally supported, no matter their location or language. But let’s face it, that’s easier said than done. Managing translations, ensuring consistency, and keeping content up-to-date across regions is more than most teams can handle. But it doesn’t have to be this way. Here’s what we’ve learned about making knowledge work for global teams: ? Centralize your resources to ensure consistency and avoid duplication ? Streamline localization with tools that make translating content fast and scalable ? Focus on accessibility so every employee can find what they need in their language Best news? Now you can do it all on the ServiceNow platform with Intellective’s certified, built-in solution to: ? Translate portals and knowledge articles into multiple languages in hours ? Maintain consistent branding and user experiences globally When your systems speak every language, your team works better. Want to know how our ServiceNow translation app works? Check it out at the link in the comments.?? #Localization #ServiceNow #KnowledgeManagement #EmployeeExperience #WowOnNow

Why do some knowledge bases succeed while others fall flat? It’s not just the content — it’s the experience. When articles are engaging, visually appealing, and easy to navigate, employees are more likely to find the answers they need quickly and independently. At Intellective, we help organizations transform knowledge management into an experience employees love. Because better knowledge means better work. What’s one thing you’d change about your knowledge base? ?? Tell us in the comments! #KnowledgeManagement #UXDesign #EmployeeExperience #WowOnNow

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