Discover how insights from dating can inform customer retention strategies, particularly through?Customer Journey Management (CJM). Learn to build stronger, more profitable relationships by focusing on emotional connections and proactive engagement. Read the full blog on our website: https://lnkd.in/e7tg84i4 #CustomerRetention #CustomerJourneyManagement #CustomerExperience
inQuba
软件开发
Johannesburg，Gauteng 4,453 位关注者
Customer Journey Management & CX software, recognized by Forrester & Gartner. Please contact us for a demo.
关于我们
inQuba was formed with one goal in mind – exceptional enterprise customer experience (CX) and customer journey orchestration (CJO). inQuba powers customer experiences and engagements of leading brands across the world in industries such as financial services, telcos and retailers. inQuba’s Software-as-a-Service platform drives customers to their goals using its proprietary journey point ingestion capabilities enabled through machine learning, single view of the customer, omni-channel engagement and chat commerce. The voice-of-the-customer technology is an enabler for hyper personalized outputting digital and person-to-person nudges resulting in goal achievement. inQuba provides you the ability to listen to your customer’s voice anywhere, at any time, in any channel, allowing you to beyond the voice of the customer and to gain strategic insights about client value delivery. This learning paves the way for meaningful conversations with customers, and empowers the end customer to navigate the customer journey, actively engaging in their story allowing you and the customer to meet their goals and realizing significant uplifts in profitability
- 网站
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https://www.inquba.com
inQuba的外部链接
- 所属行业
- 软件开发
- 规模
- 51-200 人
- 总部
- Johannesburg，Gauteng
- 类型
- 私人持股
- 创立
- 2010
- 领域
- Customer Experience Management、Enterprise Performance Management、Campaign Management、Social Media、Customer Experience Enablement、CX、Journey Management、Single view of the customer、customer journey orchestration和Customer Journey Analytics
产品
地点
inQuba员工
动态
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?? Upcoming Webinar: Unlock Customer Profitability with Journey Management Join us on Thursday, March 6th, 2025, at 3:30 PM GMT +2 for our insightful webinar: "Customer Profitability Management Using Customer Journey Management." Discover how to drive financial outcomes by leveraging customer journey insights. Learn from industry experts and explore real-world strategies to enhance your customer management approach. Secure your spot now! https://lnkd.in/ePHpP6vJ #CustomerProfitability #JourneyManagement #CXStrategy #Webinar
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Dear Journey Management Community On Thursday I am hosting a Webinar to discuss how Journey Management can be used to manage and drive customer profitability. We will share case studies and show a real life demo of the concepts that should be part of any large complex business. I am sure you will find the session useful - you can register here : https://lnkd.in/dbJVn7dM Regards Trent
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Journey Mapping vs. Journey Management: What's the Real Difference? In Trent's newsletter, he dive deep into why traditional journey mapping often falls short and how journey management can revolutionize your customer experience strategy. Key highlights: The emotional drivers behind customer decisions Critical questions journey management can answer that mapping can't When to choose journey management over journey mapping Curious about how to double your customer conversion rates? ?? Read the full newsletter here: https://lnkd.in/e6swfQvC #CustomerExperience #JourneyManagement #CX
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Don't forget to join our?FREE?webinar:?Customer Profitability Through Journey Orchestration! REGISTER NOW: https://lnkd.in/ePHpP6vJ ???Date:?Thursday, 6th March 2025 ???Time:?3:30 PM GMT +2 Key Takeaways: Link CX to Financial Outcomes: Discover how to connect customer experience to tangible financial results. Drive ROI with Journey Management: Learn strategies to maximize your return on investment. Achieve Exceptional ROIs: Explore how to exceed 1000% returns. Who Should Attend: Business Leaders?with profit targets CMOs?focused on marketing ROI CX Executives?delivering measurable results Secure Your Spot Now! Don't miss this opportunity to transform your customer experience into a profit-driving powerhouse! #Webinar #CustomerProfitability #JourneyManagement #BusinessGrowth
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ROI-Centric Marketing: Bridging Emotion and Analytics In Trent's newsletter,he explores the evolving landscape of marketing, where ROI meets creativity. Discover how to: Measure the impact of multi-channel marketing efforts Understand the emotional drivers behind customer decisions Optimize your marketing mix for maximum ROI Read the full newsletter for insights that could transform your marketing strategy: https://lnkd.in/eGaSpDr8 #MarketingROI #CustomerJourneys #DataDrivenMarketing
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?? Customer Retention: Don't Get Dumped! Our newsletter draws an intriguing parallel between dating and customer relationships. Discover: Why customer retention keeps executives up at night The 'dating game' approach to customer management How Customer Journey Management (CJM) can revolutionize your retention strategy Plus, learn why traditional CX methods might be falling short and how CJM offers a fresh perspective on customer loyalty. Curious about doubling your customer retention rates? Read the full insights here: https://lnkd.in/eMNhS4fu #CustomerRetention #CX #JourneyManagement
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???Unlock the Secret to Customer Profitability! Join our free webinar:?Customer Profitability Through Journey Orchestration ???Date:?Thursday, 6th March 2025 | ???Time:?3:30 PM GMT +2 Learn how to: ? Link customer experience (CX) to real financial outcomes ? Drive ROI with journey management strategies ? Achieve ROIs exceeding 1000% This is a must-attend for: ?? Business leaders with profit targets ?? CMOs focused on marketing ROI ?? CX executives delivering measurable results ?? Don’t miss this chance to transform your customer experience into a profit-driving machine!?? ?Register now?and secure your spot:?https://shorturl.at/ngnHd #Webinar #CustomerProfitability #JourneyManagement #BusinessGrowth Trent Rossini
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Very grateful to Edward Wallace, Crayg Hitzeroth and Claire Elliot for the opporunity to work with The Unlimited. Excellent work done by Shelley Miller in engaging the team.
What a year it has been at The Unlimited – a journey marked by bold steps, significant milestones, and a celebration of our incredible family! ?? 1?? We unlocked new channels and reimagined lead generation, doubling customer retention and driving an incredible 300% increase in customer lifetime value. 2?? By implementing journey analytics and opening WhatsApp channels with our partners InQuba, we deepened our understanding of our customers and boosted CSAT by 40%. The result? Stronger relationships and even better retention. 3?? We saw our team grow in both size and leadership – with stars like Crayg Hitzeroth and Claire Elliott showing us what it means to lead with purpose and passion. ?? And as we wrapped up the year, we capped it off with an Assegai Award alongside our tech partners at inQuba. This isn’t just a trophy on the shelf; it’s proof of what happens when technology serves people, creating meaningful relationships. This is just the beginning of what’s possible. ?? Thank you all and here’s to another year of challenging the status quo, unlocking potential, and shifting lives – because when our customers win, we all win. Together, let’s #UnlimitYourLife in 2025 and beyond.
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