InnovativeCX

Creating craveworthy experiences for consumers in the restaurant business. Gregg Majewski is the Founder and CEO of Craveworthy Brands and the former CEO of Jimmy John's. He joins me on the All Things Considered CX Podcast with Bob Azman to discuss how to use technology to create better experiences as well as putting the consumer first in every aspect of your business.?With over 23 years of experience as a senior executive in the restaurant industry, he has implemented and restructured companywide operational standards while driving growth and innovation. As CEO of Jimmy John’s, Majewski played a pivotal role in expanding the gourmet sandwich franchise from 33 to over 300 locations, implementing the widely known “freaky fast” delivery strategy. Since founding Craveworthy Brands in 2023, he has focused on revitalizing legacy brands, pioneering emerging concepts and building a growing portfolio of groundbreaking QSR and fast casual brands that align with his vision for the future of dining. Brought to you by InnovativeCX .?Also available on YouTube. #restaurant #CX #podcast Click on the link in comments to access the podcast now!

Carol is back!?It’s great to welcome ? Carol Kaemmerer back to the All Things Considered CX Podcast with Bob Azman.?In this episode, Carol talks about 2025 – the year of the big stay and the great detachment!?She also talks about building your personal brand – by using the rule of 3’s!? Are you concerned about your current role, your career, your personal brand, your LinkedIn profile??Carol took what seemed like shockingly bad news and turned it into an amazing opportunity. After a surprise downsizing in the Fortune 500 company she served as a consultant, Carol found that her 20 years of marketing communications experience provided the perfect set-up for helping professionals build their online brand. LinkedIn, she recognized, is an integral part of that brand-building. But many brilliant leaders, are unable to articulate their brand effectively on LinkedIn, and that was a weak link in their online reputation. She is a #1 Best-Selling author of the award-winning book, LinkedIn for the Savvy Executive, now in its Second Edition. Carol is a professional member of the National Speakers Association, a Certified Virtual Presenter, an Advisor to the C-Suite Network, and an Esteemed Faculty member of its Thought Council and Women’s Coaching and Consulting Council.?Brought to you by InnovativeCX .??Also available on YouTube. #personalbrand #careeradvice #customerexperience #podcast Podcast Available now by clicking on the link in comments.?

The Eighth Notch. Ever heard of it? I hadn’t either until I talked with my guest on the latest episode of the All Things Considered CX Podcast with Bob Azman. This is a great episode to end 2024! Conscious Consumerism. Eco-conscious consumers. Integrating sustainability into the core touchpoints of the customer journey. Imagine it – creating an end-to-end experience that includes a sustainable approach that is equally end-to-end. With over 25 years of leadership experience in the retail industry, Mike Robinson is a valuable addition to the founding team of The Eighth Notch, Inc. (T8N), t8notch.com, a technology platform focused on sustainable last-mile deliveries. His expertise in digital retail growth, product management and technology delivery, gained through roles at Macys.com, Gap Inc., IBM, and PwC Consulting, make him a sought-after strategic advisor to several early-stage start-ups. Additionally, Robinson serves as an Independent Board member of Vista Outdoors, Inc. Brought to you by InnovativeCX , CX of M Radio, CX of M. Also available on YouTube. New podcast episodes will be released in January. Enjoy the holiday season!? #podcast #sustainability #cx #consumers Click here to listen: https://lnkd.in/g6Rjsdd

For this episode of the All Things Considered CX Podcast with Bob Azman, I’m continuing our exploration of the effective utilization of AI in improving your organization’s customer experience. My guest is Andrew Carothers, CCXP. Andrew is a Customer Experience executive known for developing innovative CX strategies that grow revenue, increase renewal rates, and expedite customer adoption. He recently suggested that the state of CX is characterized as being in our teenage years. On our podcast, he talks about how we’ve advanced to early adulthood!?A founding member of Cisco System’s CX function, he helped build the function with a focus on digital experience and partners. He’s a 12-time International Customer Experience award winner, frequently writes and speaks on CX topics. Brought to you by InnovativeCX , CX of M Radio, CX of M. Also available on YouTube.?? #AI #cx #podcast Click here to access the podcast. https://lnkd.in/g6Rjsdd

The Five Promises of Personalization.?Harnessing the power of AI to personalize the customer experience.?Exploding the myth of proving the ROI of CX.?This and so much more to talk about with our guest David Edelman on the All Things Considered CX Podcast with Bob Azman. David is the co-author of the new book Personalized.?Customer Strategy in the Age of AI.?He is a senior lecturer at Harvard Business School, an executive adviser and board member to brands and technology providers, and an adviser to Boston Consulting Group (BCG).?Previously, David was chief marketing officer at Aetna and has worked with dozens of companies on personalization, AI, and agile marketing at BCG and Digitas.?Forbes has repeatedly named him one of the Top 20 Most Influential Voices in Marketing, and Ad Age has named him a Top 20 Chief Marketing and Technology Officer. Join us for a fascinating conversation on how to differentiate your brand in the age of AI.?Brand and CX are one in the same and David provides great examples to prove his point.? Brought to you by InnovativeCX , CX of M Radio and CX of M.?Also available on YouTube.? #cx #podcast #personalization #marketing #digitalization Listen now!??https://lnkd.in/g6Rjsdd

“Terrified, mortified, petrified, stupefied” by AI? Then you’ve come to the right place to eliminate these fears and trepidations! Joining me on this episode of the All Things Considered CX with Bob Azman is Kevin Dean, Founder & CEO of ManoByte a technology services company specializing in business process automation, CRM, and intelligent automation. Kevin is leading AI-driven business transformation and dedicated his career to helping businesses thrive in the digital age. With over two decades of experience, Kevin’s expertise has enabled enterprises to leverage AI for significant growth. We cover a lot of interesting topics in this episode. Kevin’s straightforward style eliminates the confusion and provides a clear focus on how best to achieve the most benefits from AI and technology overall. He shares case studies to exemplify his perspective. Brought to you by InnovativeCX , CX of M Radio and CX of M.? Also available on YouTube. #AI #cx #podcast Click on the link in comments to listen to the podcast, available now!

As CX professionals, we often talk about the experience has to be “end-to-end”. But too often we forget steps along the way – including what happens when the customer’s package arrives and they “unbox it”. Is it personal or generic? Does it make them smile or grimace? In this episode of the All Things Considered CX with Bob Azman podcast, Tyler DeLarm, MBA ?? joins us to talk about “unboxing marketing” strategies. Tyler is a seasoned business leader with a reputation for building and guiding successful teams. Fueled by a passion for helping brands unlock their potential, he has spent his career redefining how companies engage with their employees and customer base. But Tyler is not just about the data and revenue. He brings a distinctive leadership style to UnDigital that fosters a supportive and inclusive environment. His creativity also extends beyond the office. Tyler is an established musician, having penned and recorded several albums. His passion for music illuminates his multidimensional personality, showcasing the versatility that extends beyond his professional achievements. Brought to you by InnovativeCX , CX of M Radio and CX of M. Also available on Youtube. #cx #marketing #packaging #podcast Podcast available now by clicking on the link in comments.

AI. Offshoring. Delight. Rage. What is the Impact to Revenue, Reputation and Loyalty? John Goodman returns with fresh insights on the latest episode of the All Things Considered CX with Bob Azman podcast. Dive into discussions on AI, Offshoring, and strategies to delight customers, including focused research on CPG customer satisfaction. As Vice Chairman of Customer Care Measurement & Consulting (CCMC), John brings valuable perspectives to the table. Don’t miss out on this engaging conversation! Brought to you by InnovativeCX , CX of M Radio and CX of M #podcast #cx #cxmetrics #nps Find the podcast now by clicking on the link in the comments. ???

In our latest episode of the All Things Considered CX with Bob Azman podcast, Ian Baer, Founder and Chief Soothsayer at Sooth?, shares valuable insights after three decades of solving marketing challenges. Ian's expertise has propelled major brands to extraordinary success and empowered challenger brands to punch above their weight. He was even recognized in Campaign US' Digital 40 Over 40! As a renowned thought leader in marketing, Ian has graced stages at conferences like 4A’s, DMA, PMA, and more, shedding light on consumer behavior trends. From appearances on NewsNation to Fox and various podcasts, Ian is a go-to expert in the field. Besides founding Sooth? in 2023, he leads brand storytelling at Kestrel Consultants and advises the Ithaca College Customer Experience Board. Tune in for this enriching discussion brought to you by InnovativeCX and CX of M. ??? Available now on YouTube - find the podcast link in the comments! #podcast #consumerbuyingbehavior #cx?

Can CX really double your revenues? Is your C-suite looking for the value of investing in CX? Great questions! My guest on this episode of the All Things Considered CX with Bob Azman podcast has the answers! Greg Tucker, CCXP is CEO of Tucker & Company - Customer Experience Experts, a Customer Experience advisory firm working with global leaders to develop on-brand customer experiences that drive breakthrough business results. His clients include Oracle, Microsoft, DocuSign, Wells Fargo, GE, AT&T and PepsiCo. He has been a leader in the CX community, receiving the Customer Experience Professionals Association (CXPA) Innovation Award, named a Who’s Who of CX and a CX Expert as well as CIO Review’s Most Promising Customer Experience Management Service Provider in 2023. Mr. Tucker has an MBA from Stanford University’s Graduate School of Business and led the CX role as part of the C-Suite at AAA and Copart. His research on generating CX revenue and demonstrating the value of investing in CX will inspire you! A great way to wrap this season's podcasts as we take a summer break! Great line up coming in the Fall. Stay tuned! Brought to you by CX of M, CX of M Radio, and InnovativeCX . Also available on YouTube.?Click on the link in comments to access the podcast available now! #podcast #cx #cxroi