Human-Centered Change & Innovation

5 Business Myths You Cannot Afford to Believe: "Sometimes a business idea or strategy seems to make total sense. Yet once it is implemented, it turns out to be a mistake. We rely upon research, stories and data to help us formulate what might work best. It’s okay to fail. But if you already know something is wrong, don’t make it worse by relying on a flawed business strategy. I’ve taken some of my favorite topics I’ve researched and written about over the years and uncovered five myths that, while seeming to make sense, could cost you money, customers and maybe even your business. So, with that in mind, here are my five favorite business myths and the explanations behind why believing them cost your organization dearly." Continue reading Shep Hyken's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/gtVhdEVC #innovation #transformation #business #leadership

Product-Lifecycle Management 2.0: "In today’s competitive business environment, companies are under constant pressure to innovate, streamline processes, and improve product quality. One powerful way to achieve these goals is by applying the principles of?Kaizen—the Japanese concept of continuous improvement—to Product Lifecycle Management (PLM). By viewing PLM as a Kaizen loop, organizations can foster a culture of ongoing innovation and refinement, ensuring that products evolve in line with customer needs, technological advances, and market demands. In this blog, we’ll explore how managing Product Lifecycle Management as a Kaizen loop can drive better results, improve efficiency, and lead to the creation of superior products that resonate with customers. What is Product Lifecycle Management (PLM)?" Continue reading Dr. Matthew Heim's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/g_aCRXkc #innovation #transformation #marketing #design

Automation Success More About Trust Than Technology: "We’ve all seen the apocalyptic headlines about robots coming for our jobs. The AI revolution has companies throwing money at shiny new tech while workers polish their résumés, bracing for the inevitable pink slip. But what if we have it completely, totally, and utterly backward? What if the real drivers of automation success have nothing to do with the technology itself? That’s precisely what an?Massachusetts Institute of Technology study of 9,000+ workers?across nine countries asserts. While the doomsayers have predicted the end of human workers since the introduction of the assembly line, those very workers are challenging everything we think we know about automation in ..." Continue reading Robyn Bolton's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/evvXXhg5 #technology #automation #trust #leadership

Inspiring Innovation - How a fifty year-old concert still has a lot to teach us about innovation: "24th January, 1975. Fifty years ago and a concert that shouldn’t have happened. Forget the Taylor Swift ‘Eras’ level of organization; this was a small performance in a relatively small concert hall in Cologne, Germany. The performer was tired after the long (600km) drive from Switzerland where he’d played his previous concert only a couple of days earlier. His energy level was low plus he had back pain from a nagging problem which sitting for hours in the old Renault 4 belonging to his record producer hadn’t helped. He was committed to the evening because it was a recording session; his company wanted a live concert and this seemed a good option. The venue was impressive; the old Cologne Opera House, site of some of the greatest concerts in musical history going back centuries. But this time something had gone badly wrong with the planning — at least as far as the piano on which he was to play was concerned. On a stage normally associated with the finest instruments — Steinway & Sons, Bechsteins, B?sendorfer and the like — there ..." Continue reading John Bessant's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/gFxUDE2r #innovation #inspiration #music #success

Leveraging Storytelling for Innovation: "Some years back I was invited to visit the Institute for Advanced Study in Princeton. Over the years many of the world’s greatest minds have taken up residence there. It was where Einstein worked till his death in 1955. It is a place, for me at least, in which stories permeate from every corner and crevice. There is a common room in the main building, Fuld Hall, where tea is served every afternoon and, if you know the stories, you can almost hear the din of legends arguing, cajoling and discussing pathbreaking ideas when you enter. That is the power of story. It can imbue even inanimate objects with meaning. Look at great leaders throughout history, from General George Patton to Martin Luther King Jr. to Steve Jobs, and they all used the power of story to anchor an enterprise with a sense of mission and destiny. It was undoubtedly a big part of their success. We need to learn to tell better stories, if we are to give meaning to others and build faith in a common endeavor." Continue reading Greg Satell's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/gbfNEBaf #innovation #storytelling #leadership #success

Top 10 Irish Innovations: "As we celebrate St. Patrick’s Day, it’s the perfect occasion to shine a spotlight on the influential contributions Ireland has made to the world of innovation. From literary advances to technological marvels, Ireland’s creative spirit is visible across various domains. Here, we celebrate the top 10 Irish innovations that have left a lasting impact on the world – which you may notice doesn’t include the pictured green Guinness. ?? 1. The Hypodermic Syringe Invented in 1844 by Francis Rynd, the hypodermic syringe revolutionized medicine by enabling the effective delivery of medication directly into the bloodstream. Rynd, a Dublin-based doctor, initially used it to treat neuralgia, setting the stage for modern medical injections. ?? 2. ..." Continue reading Art Inteligencia's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/dSdip8ds #Ireland #innovation #technology #design

This week we bring you content from ?Shep Hyken, Mike Shipulski, Greg Satell, Howard Tiersky, Stefan Lindegaard and Robyn M. Bolton on innovation, customer experience, empathy, customer service and leadership. #innovation #customerservice #leadership #customerexperience

Better Decision Making at Speed: "If you want to go faster there are three things to focus on: decisions, decisions, and decisions. First things first – define the decision criteria before the work starts. That’s right – before. This is unnatural and difficult because decision criteria are typically poorly defined, if not undefined, even when the work is almost complete. Don’t believe me? Try to find the agreed-upon decision criteria for an active project. If you can find them, they’ll be ambiguous and incomplete. If you can’t find them, well, there you go. Decision criteria aren’t just categories -like sales revenue, speed, weight – they all must have a go-no-go threshold. Sales must be greater than X, speed must be greater than Y and weight must be less than Z. A decision criterion is a category with a ..." Continue reading Mike Shipulski's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/gMdubT6C #leadership #psychology #transformation #success

The Journey Shapes Customer Perception: "Ralph Waldo Emerson, the American philosopher, is often credited with saying, “It’s not the destination, it’s the journey.” The idea is that the journey is just as important—maybe even more so—than arriving at the destination. I recently attended a lecture by a magician who shared his “secrets” for creating a show that people want to come back and experience again and again. The message was clear. No matter how amazing the tricks are, it’s the personality and patter (the words used throughout the show) that make people laugh and entertain them along the way—as in the journey created on the way to the end of a trick." Continue reading Shep Hyken's latest guest post for Human-Centered Change & Innovation here: https://lnkd.in/ee6TYQV3 #customerexperience #marketing #psychology #customerservice