ISG (Information Services Group)

??We’re looking for the most inspiring women in technology & business!?? Do you know a woman who is driving AI innovation, breaking barriers or leading her organization through a major transformation? ?? Now’s your chance to nominate her for the ISG Women in Digital Awards and give her the recognition she deserves! Nominate today?? https://lnkd.in/eKZuzNzq #womenindigital #nominate #womenintech #womeninbusiness

? Announcing the launch of our global capability center study! ? This study found that #GCC staffing is shifting away from mostly labor arbitrage to also deliver higher-skilled work and expertise. Overall staffing levels will remain largely unchanged, but the mix of skills will focus more on AI and data analytics abilities. For more insights: ?? Check out the press release here?? https://lnkd.in/e-6vY576 ?? Read the one page study summary here?? https://lnkd.in/ePqdMGQn #globalcapabilitycenter #ISGresearch | Alex Bakker, Michael Dornan, Sunder S., Stanton Jones

Next week is the ISG Xperience Summit in NYC! Check out this message from event chairperson, Wayne Butterfield below on why to attend - it's not too late to register. You can register here ?? https://lnkd.in/edMGBEvi #customerexperience #ISGEvents #employeeexperience

ISG's Namratha Dharshan was featured in this article by The Times of India on the need for Indian IT firms to reinvest cash flows in innovation and global capabilities in the face of AI disruption. Check it out here?? https://lnkd.in/eYvqJu2x ??? "Many of the IT majors recognize that the traditional business models amidst a fast-changing technology landscape will not be sufficient to address the needs that will arise in the future. IT services companies must strike a delicate balance between fostering innovation and meeting shareholder expectations for predictable returns,” said Dharshan. #AIinvestment #indianIT #AIdisruption

ISG's Prashant Kelker was featured in this article by CIO Online on how to know if a business process is right (and ready) for Agentic AI. Check it out here?? https://lnkd.in/ee48ruUg ?? ???“A successful agentic AI strategy starts with a clear definition of what the AI agents are meant to achieve. It’s essential to align the AI’s objectives with the broader business goals. Agentic AI needs a mission. Without a clearly defined purpose, it’s like sending a ship to sea without a destination,” he told the magazine. #AgenticAI #AIstrategy

Next week is the ISG Xperience Summit in NYC! Check out this message from event chairperson, Wayne Butterfield below on why to attend - it's not too late to register. You can register here ?? https://lnkd.in/edMGBEvi #customerexperience #ISGEvents #employeeexperience

The two biggest trends in the IT & business services industry recently have been GenAI adoption and an increasing interest in GCCs. While the two trends might seem disconnected – one is a technology, and one is a delivery model – they both share the same objectives: saving money and driving output. Learn more in the full #ISGIndexInsider article ?? https://lnkd.in/eMXQxk9h #generativeAI #globalcapabilitycenters #GCC | Alex Bakker, Sunder S., Stanton Jones

? This week our ISG India office in Bangalore celebrated International Women's Day. ?? The team decorated the office and engaged in a variety of fun activities. From discussions of this year's IWD theme to an office treasure hunt, the team came together to honor the achievements of women everywhere. #InternationalWomensDay #TeamBonding | Namratha Dharshan, Partho Saha

AI governance platforms are important in ensuring that AI systems are ethical and transparent. In this InformationWeek article, ISG's Dorotea B. is quoted pointing out that #AIgovernance covers much more than the AI system itself - it includes the necessary roles, processes, and operating models needed to enact #AI. Read more here ?? https://bit.ly/4iLTyZ9 #ethicalAI

?? Final Call – Last Seats Available! ?? Time is running out! Don’t miss your chance to attend the ISG Xperience Summit, happening March 25-26 in New York City. With insights from SoulCycle, PNC Bank, Comcast and Expedia (to name a few) we're looking forward to bringing you the latest data, insights and lessons learned around: ??The Age of the Hyper-personalization ??Human-Centric AI ??Experience-Led Transformation ??Employee Experience If CX is an area of focus for your organization, you don't want to miss this one! Register now before it’s too late! ?? https://bit.ly/3XRTOhd #ISGEvents #customerexperience