Inform USA

?? A blizzard in Omaha can’t slow our board down! ?? No matter the weather, the Inform USA board is hard at work, making sure we continue to support and strengthen the I&R community. Grateful for this dedicated team that keeps pushing forward—snow or shine! ?????

Hey I&R Family! ?? Here are you weekly updates! ?? Get your Study Guides here – https://lnkd.in/e62Ve6Sw ?? Sign up for the Certification Prep Cohort here – https://lnkd.in/eTk---gN ?? Check out the new courses ? I&R Basics – Learn the essentials of human services & resource navigation here – https://lnkd.in/ehTzPmrR ? Service Delivery – Best practices for high-quality I&R customer service here – https://lnkd.in/g93ijvym ?? Check out our Upcoming Webinars and events: ?? March 25 – Connecting Individuals with Disabilities to Reading ?? March 27 – Building Trust in Coaching & Supervision ?? April 8 – Technology Use in I&R/A Services Register for these & more: www.informusa.org/events ?? Stay in the loop! Subscribe to our Inform USA Newsletter for the latest updates!

?? Please help us welcome Andy Bethke as the new Training and Education Coordinator for Inform USA! ?? Andy has over 11 years of experience as a social worker, with a background in policy and clinical settings. Most recently, he spent nearly 8 years as the Outreach Social Worker for Milwaukee County’s Aging and Disability Resource Center, where he earned the Community Resource Specialist - Aging/Disabilities designation and connected with over 90,000 residents! Andy is passionate about supporting Inform USA members and the critical work they do!

?? Preparing for your CRS, CRS-DC, or CRS-A/D exam? You don’t have to do it alone! Join Inform USA’s Certification Preparation Cohort for guidance, peer support, and a structured study plan to help you succeed. Connect with others, stay motivated, and feel confident on exam day! ?? Apply today! ?? https://lnkd.in/eTk---gN

?? Updated Webinar: Navigating Human Services ?? Helping people navigate human services starts with understanding the essentials! This updated I&R course covers available services, key providers, and common challenges so you can better connect people with the support they need. ?? Watch now: https://lnkd.in/ehTzPmrR

?? Spotlight Session: 211 Symposium! ?? Join us for an exclusive 211-focused session designed to inform, inspire, and connect! This is your chance to explore key topics shaping the future of 211 services and engage with fellow professionals in meaningful discussions. Don’t miss out—mark your calendars and stay tuned for more details! ?? Register now to secure your spot: https://lnkd.in/gm9sC4fe Thank you VIA LINK, Inc. for being a 2025 Inform USA Conference session sponsor!

?? Guess Who’s Coming to the Inform USA Conference?! ?? The Inform USA Annual Conference is THE event for Information & Referral (I&R) professionals! This year, we’re adding something extra special—a mystery guest speaker you won’t want to miss! ? Who could it be? ? What insights will they share? You’ll have to register and stay tuned to find out! Don’t miss out on this exciting opportunity to learn, connect, and be part of the conversation. Register here: https://lnkd.in/gm9sC4fe

?? New Resources Available! ?? Preparing for certification or strengthening your I&R skills? These guides can help! ?? CRS Self-Study Guide – Your go-to resource for the Community Resource Specialist (CRS) exam, with study materials, self-assessments, and practice questions. ?? Inform USA I&R Training Manual – A must-have for new and experienced I&R professionals, covering key skills in client support, resource curation, and certification prep. ?? I&R Training Manual: https://lnkd.in/gJ5ASffY ?? CRS Study Guide: https://lnkd.in/exggh7Fk ?? CRS-A/D Study Guide: https://lnkd.in/eUz3Tn-p ?? CRS-DC Study Guide: https://lnkd.in/e5fC_Agf

?? Introducing INFORMTalks! ??? Inform USA members make a difference every day, but so many valuable insights stay local. INFORMTalks—inspired by TED Talks—gives I&R professionals a platform to share successes, challenges, and innovations with peers across North America. These short, powerful presentations highlight industry expertise, spark new ideas, and strengthen our I&R network—all for the greater good. ?? Check out the very first INFORMTalk video here! ?? https://lnkd.in/evXNv78B

Session Highlight: Join Us at the Inform USA Annual Conference! 211s are constantly adapting to meet growing service demands, and the right technology can make all the difference. Findhelp is helping streamline workflows, reduce costs, and consolidate vendor tools to improve efficiency and sustainability. Join us to explore: ? How Program Manager and client dashboard tools enhance service delivery ? The evolution of call center intake workflows to better support communities ? New tech solutions that create partnership opportunities and revenue-sharing models ? Strategies to reduce operational costs while improving resource management ? The future of 211 technology and how innovation supports long-term impact Don’t miss this essential session! ?? Learn more & register: https://lnkd.in/gm9sC4fe