InflowCX

Our December webinar line up is one you won't want to miss! Packed with insights to help you stay at the forefront of customer experience, these sessions will cover: ? Harnessing generative AI to deliver personalized and efficient customer experiences. ?? Navigating the future of customer journeys to stay competitive in 2025 and beyond. ?? Streamlining post-call feedback to drive actionable insights with ease. Take your customer experience strategy to the next level—register today to secure your spot! https://hubs.li/Q02ZJfQD0 #GenerativeAI #AI #CX #CustomerExperience #ContactCenter #CCaaS #GenesysCloud

InflowCX, an Amplix Company, is teaming up with Quiq, AVANT Communications and Conversation Design Institute on December 19th for an exclusive fireside chat on the future of customer experience. Our expert panel will be diving into the impact of agentic AI on customer service, balancing AI with human intelligence and more! Don't miss this opportunity to get a sneak peak into what the experts are predicting for the year ahead. Register today to secure your spot. ?? https://hubs.li/Q02ZzjRp0 #AI #CX #CustomerExperience #CXStrategy

Discover how Genesys Post-Call Voice Surveys can transform your feedback process on December 19th. Join us to learn how to set up and deploy this powerful feature, enhancing your current survey capabilities to capture real-time customer opinions. Register today to secure your spot. ?? #GenesysCloud #VoiceSurvey #CX #CustomerExperience #CCaaS #ContactCenter

Join InflowCX and Five9 on December 12th as we explore the Four-Step Genius AI process and show you how you can tailor AI to fit your unique needs. In this session, you'll discover: ? How generative AI can revolutionize customer service through dynamic, real-time interactions. ? The ease of the prompt design process in creating personalized AI outputs. ? Insights into eliminating traditional training data processes with a focus on real-time contextual data Register today to secure your spot! ?? #AI #Automation #CX #CustomerExperience #Five9 #GeniusAI

Don't miss out! Join us tomorrow at 10am PT to gain valuable insights into tackling workforce management challenges. In this session, we'll explore strategies for refining scheduling processes, improving forecasting accuracy, and enhancing performance management. Plus, you'll learn about technologies shaping the future of workforce management, providing you with the tools to drive operational efficiency and adapt to an evolving landscape. Secure your spot now. ??https://hubs.li/Q02YWRby0 #WFM #WorkforceManagement #ContactCenter #CCaaS

Looking for ways to stretch your 2025 budget? With support from our parent company Amplix, InflowCX now has expanded capabilities to help you optimize both CX and IT. From contact center migrations to POTS replacement and network consolidation, our solutions are designed to enhance efficiency and free up funds for future growth. https://hubs.li/Q02YQ6f80 #CX #CustomerExperience #IT #InflowCX #Amplix

Please help us welcome Joseph Collins, joining the team as our Sales Operations Analyst here at InflowCX, an Amplix Company. Joseph originally joined the Amplix team in 2023, spending the last two summers gaining valuable experience as a finance intern. In his new role, he’ll focus on optimizing sales processes and driving operational efficiency to support our mission of delivering exceptional customer experiences. Excited to have you on the team, Joseph!

Is your workforce management strategy keeping up with the latest challenges? ?? Join us next Thursday as our experts share actionable insights on: ?? Streamlining scheduling processes ?? Enhancing forecasting accuracy ?? Boosting performance management Plus, we'll explore the cutting-edge technologies shaping the future workforce management, helping you streamline operations and stay agile in today’s fast-evolving landscape. Register now to reserve your spot! ?? https://hubs.li/Q02YdJQJ0 #WFM #WorkforceManagement #ContactCenter #CCaaS

Our webinar on integrating Customer Journey and Flow Performance views in Genesys Cloud is happening this Thursday—have you registered? ?? Join us to explore how the Customer Journey feature equips agents with interaction histories, empowering them to anticipate customer needs and deliver personalized support. Plus, learn how flow performance views provide insights into service patterns and self-service effectiveness to optimize the customer experience. Secure your spot by registering today! ??https://hubs.li/Q02XZDZZ0 #GenesysCloud #CCaaS #ContactCenter #CX #CustomerExperience

InflowCX, an Amplix Company, is hiring a Staff Accountant! This role works to support the accuracy, timeliness, and completeness of our financial operations. If you’re a detail-oriented professional ready to make an impact in a collaborative, hybrid work environment, we’d love to hear from you. Apply today! #Hiring #Accountant #Finance https://hubs.li/Q02XLTtJ0