InflowCX, an Amplix Company, is your strategic partner in delivering unparalleled customer experiences (CX). With our expertise in innovative customer engagement technologies and processes, you can improve efficiencies and revenue through every step of your unique CX initiatives as you scale your business. Our team will support you in growing a dynamic customer experience ecosystem by managing the process's critical elements, from RFI development to financial analysis and evaluating solutions in the marketplace, contract negotiation, project implementation, deployment, and optimization. With InflowCX, be confident you're on the path to CX excellence. More information can be found at https://www.inflowcx.com
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Discover how Genesys Post-Call Voice Surveys can transform your feedback process on December 19th. Join us to learn how to set up and deploy this powerful feature, enhancing your current survey capabilities to capture real-time customer opinions. Register today to secure your spot. ?? #GenesysCloud #VoiceSurvey #CX #CustomerExperience #CCaaS #ContactCenter
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Join InflowCX and Five9 on December 12th as we explore the Four-Step Genius AI process and show you how you can tailor AI to fit your unique needs. In this session, you'll discover: ? How generative AI can revolutionize customer service through dynamic, real-time interactions. ? The ease of the prompt design process in creating personalized AI outputs. ? Insights into eliminating traditional training data processes with a focus on real-time contextual data Register today to secure your spot! ?? #AI #Automation #CX #CustomerExperience #Five9 #GeniusAI
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Don't miss out! Join us tomorrow at 10am PT to gain valuable insights into tackling workforce management challenges. In this session, we'll explore strategies for refining scheduling processes, improving forecasting accuracy, and enhancing performance management. Plus, you'll learn about technologies shaping the future of workforce management, providing you with the tools to drive operational efficiency and adapt to an evolving landscape. Secure your spot now. ??https://hubs.li/Q02YWRby0 #WFM #WorkforceManagement #ContactCenter #CCaaS
Looking for ways to stretch your 2025 budget? With support from our parent company Amplix, InflowCX now has expanded capabilities to help you optimize both CX and IT. From contact center migrations to POTS replacement and network consolidation, our solutions are designed to enhance efficiency and free up funds for future growth. https://hubs.li/Q02YQ6f80 #CX #CustomerExperience #IT #InflowCX #Amplix
Please help us welcome Joseph Collins, joining the team as our Sales Operations Analyst here at InflowCX, an Amplix Company. Joseph originally joined the Amplix team in 2023, spending the last two summers gaining valuable experience as a finance intern. In his new role, he’ll focus on optimizing sales processes and driving operational efficiency to support our mission of delivering exceptional customer experiences. Excited to have you on the team, Joseph!
Is your workforce management strategy keeping up with the latest challenges? ?? Join us next Thursday as our experts share actionable insights on: ?? Streamlining scheduling processes ?? Enhancing forecasting accuracy ?? Boosting performance management Plus, we'll explore the cutting-edge technologies shaping the future workforce management, helping you streamline operations and stay agile in today’s fast-evolving landscape. Register now to reserve your spot! ?? https://hubs.li/Q02YdJQJ0 #WFM #WorkforceManagement #ContactCenter #CCaaS
Our webinar on integrating Customer Journey and Flow Performance views in Genesys Cloud is happening this Thursday—have you registered? ?? Join us to explore how the Customer Journey feature equips agents with interaction histories, empowering them to anticipate customer needs and deliver personalized support. Plus, learn how flow performance views provide insights into service patterns and self-service effectiveness to optimize the customer experience. Secure your spot by registering today! ??https://hubs.li/Q02XZDZZ0 #GenesysCloud #CCaaS #ContactCenter #CX #CustomerExperience
InflowCX, an Amplix Company, is hiring a Staff Accountant! This role works to support the accuracy, timeliness, and completeness of our financial operations. If you’re a detail-oriented professional ready to make an impact in a collaborative, hybrid work environment, we’d love to hear from you. Apply today! #Hiring #Accountant #Finance https://hubs.li/Q02XLTtJ0
Happening next week! Join us Thursday, November 14th as our experts walk you through the process of enabling the Customer Journey feature, equipping agents with detailed interaction histories that enable them to anticipate customer needs and deliver personalized support. Plus, you'll learn how to effectively set up Flow Performance views, which provide insights into service patterns and self-service effectiveness. Don't miss out - register today to secure your spot. ??https://hubs.li/Q02XwDxD0 #GenesysCloud #CCaaS #ContactCenter #CX #CustomerExperience
Gain valuable insights into tackling workforce management challenges. On November 21, our experts will explore strategies for refining scheduling processes, improving forecasting accuracy, and enhancing performance management. Plus, you'll discover cutting-edge technologies shaping the future of workforce management, providing you with the tools to drive operational efficiency and adapt to an evolving landscape. Register now to secure your spot: https://hubs.ly/Q02Xq6yz0 #WFM #ContactCenter #CCaaS #Genesys