Inbenta

?? Everything You Need to Know About Knowledge Management ?? Did you know that effective knowledge management can boost a company's productivity by up to 40%? Discover how implementing a Knowledge Management System (KMS) can transform your business, improve access to information, reduce errors, cut support costs, and enhance customer satisfaction. From FAQs to AI-powered tools like Inbenta’s Neuro-Symbolic AI, read our latest article to learn how to choose the right KMS for your company. ???? #knowledge #KMS #FAQ #AI #knowledgemanagement

?? Have you seen the new Agent Chat for our Assist (formerly Benti) live agent support tool? It's the latest upgrade to our AI-powered customer service solutions. ?? It’s part of a series of enhancements that reimagine the Assist experience to make it an even more powerful resource for customer support. The rebuilt Assist support tool will be implemented in four phases, beginning with Agent Chat. This first phase aims to deliver an upgraded chat experience for live agents, making it more intuitive and user-friendly. ?? Key Features: ?? Enhanced Agent Interface: Upgrades include a more user-friendly design that retains powerful features like NLP search abilities, live chat management, and direct chat-to-ticket functions. ?? Easy Navigation and Onboarding: Enhances the overall navigation of the platform, allowing agents to onboard more quickly and easily. ?? Streamlined Workflows: Improve efficiency and customer satisfaction by resolving usability issues. ?? Seamless Video and Voice Communications: Agents can now initiate video or voice calls effortlessly, providing a personalized touch and resolving customer issues more effectively. Available via AppHub plugin. Watch the demo ?? https://lnkd.in/gmcK45_M #AI #CustomerService #Innovation #TechNews #CustomerExperience #LiveChat #TicketingSystem #LiveAgent

?? Less than one week to go! ?? Inbenta's Ryan Murphy, Mark Miyamoto, MBA, and Merlin Bise will be at the Global CxO Institute in New York City on October 15! ?? Merlin Bise will be leading a compelling discussion on "AI in Customer Support: Balancing Automation and Human Touch." Merlin is the CTO of Inbenta, where he drives our innovation and strategy. He has over 25 years of experience in B2B and AI technology, and his passion for AI ethics and advancement will shine through in this discussion. He will share his insights into the future of customer experience and how to effectively balance AI automation with the indispensable human touch. If you would like to meet with our team to learn how your company can transform customer service with industry-leading Conversational AI, schedule a meeting with one of our AI experts. https://hubs.ly/Q02Myx3H0 #CxONewYork #GlobalCxOInstitute #FutureofCustomerExperience #CustomerExperience #AI #ArtificialIntelligence

??BIG NEWS! We're excited to announce that Jeff Cate has been named Inbenta's new Chief Financial Officer to help guide our expansion in the North American market. ? A graduate of Southern Methodist University and the London Business School, Jeff served as a successful investor before transitioning to operational roles due to his passion for growing and leading companies. ?? Previously, he was CFO of Appspace, a workplace experience platform where he led two successful M&A transactions and took on the role of Chief Performance Officer. He joins Inbenta at an exciting time in the industry, with AI rapidly evolving and revolutionizing how companies do business — but with the need for control and transparency. “I look forward to being a part of creating more market awareness and delivering better experiences to customers with Inbenta’s powerful suite of solutions,” he says. Read the full press release here??https://lnkd.in/ds2Eycaa #breakingnews #cfo #AI #rapidgrowth #conversationalai #performance

Inbenta will be attending the American Bankers Association Annual Convention in New York City on October 27-29! ?? Meet us at pod 17 to discuss how Inbenta’s patented AI technology can transform your banking customer experience. ?? Register today: https://lnkd.in/gcwFyfnh ?? Learn more about Inbenta's AI solutions: https://lnkd.in/ggHcu8y2 #ABAAnnual #AmericanBankersAssociation #FutureofCustomerExperience #CustomerExperience #AI #ArtificialIntelligence

?? Inbenta Wins for Best Customer Engagement Programme at PAY360 Awards ?? We are thrilled to announce that Inbenta has won the award for Best Customer Engagement Programme at the 2024 PAY360 Awards in London, UK! This recognition highlights our innovative work with Nationwide Building Society, developing the Discover Mobile platform that more than doubled digital adoption among their mobile customers. Read the full press release to learn more about our transformative partnership and the impact of AI on customer experiences ??https://lnkd.in/dedDDkFm #Inbenta #PAY360Awards #CustomerEngagement #AI

ICYMI: The finance sector is harnessing NLP to drive better decision-making and enhance security. The finance industry is one of many sectors seeing transformative results from the application of Natural Language Processing (NLP). In our latest article, we discuss how banking and financial institutions are using NLP to analyze vast amounts of market data, identify trends, and mitigate risks. For instance, NLP algorithms can detect fraudulent activities like money laundering by uncovering patterns and inconsistencies that traditional methods might miss. This technology is not just enhancing security but also significantly improving the speed and accuracy of financial operations. Beyond fraud detection, NLP is also being used to analyze customer feedback, letting banks offer more personalized services and improving customer satisfaction. NLP tools can scan through financial news, social media chatter, and customer reviews to provide actionable insights that lead to better decision-making and strategic planning. And the finance sector is just one example. We outline 10 groundbreaking uses of NLP across various industries. These range from optimizing HR activities and enhancing healthcare processes to improving legal documentation and more. ?? Curious to find out how NLP can revolutionize your industry? Read the full article here ?? https://lnkd.in/daQc9Zb8 #fintech #nlp #AI #chatbot #HR #innovation

Inbenta's Ryan Murphy, Mark Miyamoto, MBA and Merlin Bise will be attending the Global CxO Institute in New York City on October 15! ?? Merlin Bise will be leading a boardroom discussion on "AI in Customer Support: Balancing Automation and Human Touch." Join us at the Global CxO Institute to explore the future of customer experience and how to combine AI automation with the irreplaceable human touch. https://lnkd.in/ekgUhS7j #CxONewYork #GlobalCxOInstitute #FutureofCustomerExperience #CustomerExperience #AI #ArtificialIntelligence

?? Inbenta Wins for Best Customer Engagement Programme at PAY360 Awards ?? We are thrilled to announce that Inbenta has won the award for Best Customer Engagement Programme at the 2024 PAY360 Awards in London, UK! This recognition highlights our innovative work with Nationwide Building Society, developing the Discover Mobile platform that more than doubled digital adoption among their mobile customers. Read the full press release to learn more about our transformative partnership and the impact of AI on customer experiences ??https://lnkd.in/dedDDkFm #Inbenta #PAY360Awards #CustomerEngagement #AI

???[Case Study] How are leading utility firms tackling the rise in customer queries? Facing a massive surge in customer demand, Brazil’s energy giant Neoenergia took a bold step forward. By partnering with Inbenta, Neoenergia harnessed cutting-edge Natural Language Processing to update their customer service operations. As a result, they managed over 15 million queries effortlessly and saw customer satisfaction soar by 35% ?? ?? Get the full story here! ?? https://lnkd.in/dv9FNttc #DigitalTransformation #AI #CustomerService #EnergySector #Inbenta #Neoenergia