Inbenta

We’re excited to be a #WDAYRisingEMEA sponsor this year. We hope to see you there on 10–12 December at RAI Amsterdam in the Netherlands, where you can expect to learn about the latest innovations to keep your organisation moving forever forward.

??If you missed our webinar last week on the power of digital self-service for customers and employees in banking, here’s your chance to catch up ?? Inbenta's Learn solution has been a key driver of digital adoption and skill development for Nationwide Building Society. ??80% of Nationwide customers who view Learn content avoid contacting the call center or visiting a branch. ??85% of customers who view Learn demos go on to transact online. ??Nationwide won the 2024 PAY360 Award for Best Customer Engagement Programme for their ISA renewal campaign using Inbenta Learn. Here’s a transcript of our conversation between Ashtad Pouredehi, Inbenta VP of Client Success, and Adrian Crossland, Digital Skills Leader at Nationwide. Discover how Inbenta’s AI-powered CX and EX solutions can transform your digital banking. Book a demo ?? https://lnkd.in/gkyPvVvM

?? Missed Our Webinar? Watch it Now! ?? If you couldn't join us live for our webinar with Nationwide Building Society, don't worry – we've got you covered! ?? "Revolutionizing Banking: Nationwide's Digital Transformation Journey" is now available on-demand. In this insightful session, you'll discover: ? How Nationwide's Discover Digital platform is reshaping customer service ? The impact of digital adoption on banking operations ? Innovative ways to drive employee and customer engagement Featuring expert insights from: ? Adrian Crossland, Digital Skills Leader at Nationwide ? Ashtad Pouredehiy, VP of Client Success North America at Inbenta ?? Watch Now: https://lnkd.in/gGWpPkCK Share your thoughts in the comments below! What aspect of digital transformation in banking excites you the most? #DigitalBanking #CustomerExperience #Innovation #WebinarRecap

Imagine you're in a foreign country, trying to order food. You pull out your translation app, but it keeps misinterpreting "hot dog" as a warm canine! This is where a well-crafted lexicon can make a big difference. In the context of AI and Natural Language Processing (NLP), a lexicon is essentially a sophisticated dictionary that helps AI systems grasp the nuances of human language. It can help your AI solution distinguish between literal meanings and common expressions. As languages constantly evolve, so must our AI systems. By integrating lexicons with machine learning, we're enhancing chat solutions, virtual agents, and translation services to communicate more naturally and accurately?? Read our full article all about lexicons here ?? https://lnkd.in/dz4Dv233 #ArtificialIntelligence #NaturalLanguageProcessing #AITechnology #MachineLearning

??**Final Call! Webinar Starts in 30 Minutes!**?? Today's your last chance to dive into the future of banking with our exclusive webinar alongside Nationwide Building Society. ?? When: TODAY at 10-11:00AM EST Unlock secrets of the digital revolution: - Witness Nationwide Building Society's digital transformation success - Explore the revolutionary Discover Digital platform - Gain insights from industry gurus Adrian Crossland & Ashtad Pouredehi Don't miss out! This is where banking's next chapter unfolds. Secure your spot NOW: https://lnkd.in/d2TPMmUg See you there! ?? #BankingInnovation #DigitalTransformation #LastChance #Webinar

?? Reminder: Customer Engagement Summit in London - November 26! ?? Inbenta will be sponsoring the Customer Engagement Summit in London on November 26! Don't miss the chance to meet us at pod 34 in the Lower Sugar Room and learn how Inbenta’s patented AI technology is transforming customer relationships with personalized experiences. ?? Register today: https://lnkd.in/dTP6gmX9 ?? Learn more about Inbenta's AI solutions: https://lnkd.in/ggHcu8y2 #CustomerEngagementSummit #FutureofCustomerExperience #CustomerExperience #AI #ArtificialIntelligence

?? Last Chance to Register! ?? Our webinar with Nationwide Building Society is happening TOMORROW! ?? Date: November 21 (Tomorrow) ? Time: 10-11:00AM EST Don't miss this opportunity to: ? Get an inside look at Nationwide Building Society's award-winning digital transformation ? Learn how the Discover Digital platform is revolutionizing banking ? Hear from industry experts Adrian Crossland and Ashtad Pouredehi There's still time to be part of this discussion on the future of banking and customer engagement. ?? Register Here now to secure your spot!: https://lnkd.in/d2TPMmUg #BankingInnovation #DigitalTransformation #LastChance #Webinar

Inbenta is excited to be a #WDAYRisingEMEA sponsor. Expect industry-leading speakers, Workday experts, customers and partners discussing – and showcasing – how we can help shape the next era of work. See you on 10–12 December in Amsterdam.

?? Why the Number 65 is the Reason Your Self-Service Bots and Strategies Fail? You thought of everything. You have the most advanced bot and assembled the best self-service strategy on the planet—yet your call volumes aren't decreasing. Why? It could be because, according to the American Psychological Association (APA), a staggering 65% of the population are visual learners! That's right—more than 60% of the country prefers to receive information through visual means such as diagrams, videos, and other aids. So... If you haven't incorporated visual learning and a Digital Instructor into your service strategy, you are potentially alienating the majority of your customers. ?? At Inbenta, we’ve harnessed the power of visual learning. Through our Digital Instructor, we help companies build self-service strategies that don't just answer questions but actually enable users to learn at their own pace with easy-to-understand digital walkthroughs. ?? Discover how Inbenta can elevate your customer and employee support by integrating visual learning into your service strategy. Learn more here: Learn - Inbenta DM me with any questions or to schedule a demo. Let’s make your service strategy visually engaging and fundamentally effective! ?? #CustomerSupport #VisualLearning #AI #DigitalInstructor #Inbenta #CustomerExperience

??[ICYMI] The Power of Lexicons in AI: Revolutionizing Customer Service Ever wonder how AI can understand the nuances of human language? ?? The secret is the Lexicon: an advanced repository of concepts and semantic relationships that take AI beyond simple keyword matching. This powerful tool, when combined with Neuro-Symbolic AI, is transforming customer service by interpreting the context and intent of language and adapting to user behavior. Inbenta's Lexicon is structured in three layers: universal language knowledge, industry-specific terminology, and client-specific customization. This multi-layered approach, integrated with NLP and Neuro-Symbolic AI, significantly enhances the AI's contextual understanding. The result? More accurate and relevant responses in customer service applications, fewer misunderstandings, and streamlined support. ?? Read our full article here ?? https://lnkd.in/dz4Dv233 #AI #CustomerService #NLP #NeuroSymbolicAI #Lexicons