Implicit

Implicit launches AI-powered platform to transform customer support with self-service and agent-assist AI. CEO John K. emphasized its role in delivering expert-level support for complex products, while CTO Steve Brain highlighted its advanced knowledge graphs and GraphRAG technology for accurate, verifiable answers. With $18M in funding from M12, Microsoft's Venture Fund (Microsoft), Google, Lytical Ventures, and Tensility Venture Partners, Implicit is already driving impact—60% fewer support calls, 91% accuracy, and 25% faster issue resolution. Fortune 50 tech firms and global manufacturers are embracing AI-driven customer support at scale. https://lnkd.in/e2iDTFUD #AI #CustomerSupport #Automation #KnowledgeManagement #ImplicitAI #M12 #Google #LyticalVentures #Tensility Tim LaBarge

Ever wonder how best to use AI for product expertise, knowledge management, or customer success and support? Discover more at our new website: https://lnkd.in/gpDGs2my #ai #artificialintelligence #productexpertise #productsupport #knowledgemanagement #cx #customersuccess

Implicit Unveils AI Platform to Transform Product Expertise https://lnkd.in/dSedtbvv #customerexperience #customersatisfaction #customersupport #Implicit #martech360 #news #ProductExpertise

Implicit Launches AI Platform To Revolutionize Product Expertise https://lnkd.in/dzgmPWuZ #AItechnology #AIdrivenagentsupport #CMOFirst #CX #Implicit #knowledgemanagement #news

How do you provide immediate, accurate product expertise while your customers and front-line agents struggle with endless documentation and fast-evolving products? ?? That's why we built Implicit - the AI Platform for Product Expertise. It's designed to make every agent a product expert and enable smarter self-service for customers. With both self-service and agent-assist copilot experiences, Implicit is already trusted by Fortune 50 technology leaders, manufacturers, and federal agencies. The results? ?? ?? 60% deflection of support calls ?? 91% accuracy in product-related questions ? 25% faster issue resolution ?? 20% boost in customer satisfaction You can read more in our press release: https://lnkd.in/gxzCb7eS #ai #artificialintelligence #customersupport #customersuccess #aiplatform

Since the 1980s, Knowledge Management has transformed dramatically—from simple information storage to AI-powered intelligence that revolutionizes how businesses capture, retrieve, and act on knowledge. Today, AI isn’t just making knowledge management easier—it’s making it smarter. ? AI automates knowledge capture, ensuring valuable insights don’t slip through the cracks. ?? AI enhances search, delivering precise answers instead of endless results. ?? AI personalizes knowledge delivery, so employees get the right info at the right time. ?? AI synthesizes data, revealing patterns and opportunities humans might miss. And the impact? Game-changing. From software development to manufacturing, AI-powered knowledge management is driving efficiency, innovation, and a real competitive edge. Want to see how AI is reshaping knowledge management in your industry? Read the full article here: https://lnkd.in/gdhZZ32x #AI #KnowledgeManagement #DigitalTransformation #FutureofWork

Your top agent just spent 20 minutes digging through old tickets to solve a customer’s issue—only to realize a nearly identical case was resolved last week. What if they had the answer in seconds? An AI copilot trained on your private knowledge base, past tickets, and internal docs can surface spot-on solutions instantly, auto-triage tickets, suggest responses, and even turn your new hires into experts from day one. This isn’t the future. It’s happening NOW. Check out our latest article to learn more: https://bit.ly/4hGlAFo #artificialintelligence #aitechnicalsupport #aicustomersupport #customersupport #technicalsupport #customersuccess

DeepSeek vs. ChatGPT vs. Agolo: What's the difference? AI models are evolving rapidly, and DeepSeek is the latest disruption in the space. While ChatGPT remains the most well-known conversational AI, and Agolo specializes in knowledge retrieval, DeepSeek is making waves with its math, logic, and structured reasoning capabilities. So how do they compare? ? DeepSeek – Focused on math, logic, and problem-solving—positioning itself as a strong competitor in technical and research-heavy fields. ? ChatGPT – A versatile conversational model used for content creation, customer support, and brainstorming. ? Agolo – Leverages GraphRAG for summarizing company-specific knowledge, making it a strong tool for technical and product support. One key area of differentiation? How these models approach reasoning. Chain of Thought (CoT) reasoning is becoming a defining factor in AI effectiveness. Some models, like DeepSeek, are built for structured, step-by-step problem-solving, while others focus on intuitive or retrieval-based responses. As AI continues to evolve, businesses and researchers need to understand these differences to pick the right solution for their needs. We took a deep dive into the strengths, weaknesses, and applications of these AI solutions. Read the full breakdown here: https://lnkd.in/gwYTUc99 #artificialintelligence #chainofthought #deepseek #chatgpt #knowledgemanagement

DeepSeek vs. ChatGPT vs. Agolo: What's the difference? AI models are evolving rapidly, and DeepSeek is the latest disruption in the space. While ChatGPT remains the most well-known conversational AI, and Agolo specializes in knowledge retrieval, DeepSeek is making waves with its math, logic, and structured reasoning capabilities. So how do they compare? ? DeepSeek – Focused on math, logic, and problem-solving—positioning itself as a strong competitor in technical and research-heavy fields. ? ChatGPT – A versatile conversational model used for content creation, customer support, and brainstorming. ? Agolo – Leverages GraphRAG for summarizing company-specific knowledge, making it a strong tool for technical and product support. One key area of differentiation? How these models approach reasoning. Chain of Thought (CoT) reasoning is becoming a defining factor in AI effectiveness. Some models, like DeepSeek, are built for structured, step-by-step problem-solving, while others focus on intuitive or retrieval-based responses. As AI continues to evolve, businesses and researchers need to understand these differences to pick the right solution for their needs. We took a deep dive into the strengths, weaknesses, and applications of these AI solutions. Read the full breakdown here: https://lnkd.in/gwYTUc99 #artificialintelligence #chainofthought #deepseek #chatgpt #knowledgemanagement

Many teams we talk to are already leveraging RAG to improve the accuracy of the responses they receive from their LLMs with more up-to-date and domain-specific data. But can a graph-based RAG solution provide even greater accuracy? The latest article on our blog shares more about how GraphRAG solutions have proven effective at achieving critical accuracy, along with some lessons we’ve learned along the way working with Product Support teams. Read more here ?? https://lnkd.in/gsPRgZwg #ArtificialIntelligence #GraphRAG