Implicit

Implicit Unveils AI Platform for Smarter Customer Support Learn more & get our take ?? https://lnkd.in/dxncWJ-c “Product expertise is mission-critical to excellent customer service for companies with complex, interconnected products, and yet it remains one of the most challenging capabilities to deliver efficiently.” — John K., CEO at Implicit “With advanced technology that deeply understands product relationships and issue classification, we’re empowering companies to deliver unparalleled support experiences at scale.” — Steve Brain, CTO & CPO at Implicit #SoTNews

Want to know what our new product can do? Check it out! ?? https://lnkd.in/gprmW3pk #artificialintelligence #ai #productsupport #customersupport #customersuccess #knowledgemanagement

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Implicit launches AI-powered platform to transform customer support with self-service and agent-assist AI. CEO John K. emphasized its role in delivering expert-level support for complex products, while CTO Steve Brain highlighted its advanced knowledge graphs and GraphRAG technology for accurate, verifiable answers. With $18M in funding from M12, Microsoft's Venture Fund (Microsoft), Google, Lytical Ventures, and Tensility Venture Partners, Implicit is already driving impact—60% fewer support calls, 91% accuracy, and 25% faster issue resolution. Fortune 50 tech firms and global manufacturers are embracing AI-driven customer support at scale. https://lnkd.in/e2iDTFUD #AI #CustomerSupport #Automation #KnowledgeManagement #ImplicitAI #M12 #Google #LyticalVentures #Tensility Tim LaBarge

Ever wonder how best to use AI for product expertise, knowledge management, or customer success and support? Discover more at our new website: https://lnkd.in/gpDGs2my #ai #artificialintelligence #productexpertise #productsupport #knowledgemanagement #cx #customersuccess

Implicit Unveils AI Platform to Transform Product Expertise https://lnkd.in/dSedtbvv #customerexperience #customersatisfaction #customersupport #Implicit #martech360 #news #ProductExpertise

Implicit Launches AI Platform To Revolutionize Product Expertise https://lnkd.in/dzgmPWuZ #AItechnology #AIdrivenagentsupport #CMOFirst #CX #Implicit #knowledgemanagement #news

How do you provide immediate, accurate product expertise while your customers and front-line agents struggle with endless documentation and fast-evolving products? ?? That's why we built Implicit - the AI Platform for Product Expertise. It's designed to make every agent a product expert and enable smarter self-service for customers. With both self-service and agent-assist copilot experiences, Implicit is already trusted by Fortune 50 technology leaders, manufacturers, and federal agencies. The results? ?? ?? 60% deflection of support calls ?? 91% accuracy in product-related questions ? 25% faster issue resolution ?? 20% boost in customer satisfaction You can read more in our press release: https://lnkd.in/gxzCb7eS #ai #artificialintelligence #customersupport #customersuccess #aiplatform

Since the 1980s, Knowledge Management has transformed dramatically—from simple information storage to AI-powered intelligence that revolutionizes how businesses capture, retrieve, and act on knowledge. Today, AI isn’t just making knowledge management easier—it’s making it smarter. ? AI automates knowledge capture, ensuring valuable insights don’t slip through the cracks. ?? AI enhances search, delivering precise answers instead of endless results. ?? AI personalizes knowledge delivery, so employees get the right info at the right time. ?? AI synthesizes data, revealing patterns and opportunities humans might miss. And the impact? Game-changing. From software development to manufacturing, AI-powered knowledge management is driving efficiency, innovation, and a real competitive edge. Want to see how AI is reshaping knowledge management in your industry? Read the full article here: https://lnkd.in/gdhZZ32x #AI #KnowledgeManagement #DigitalTransformation #FutureofWork

Your top agent just spent 20 minutes digging through old tickets to solve a customer’s issue—only to realize a nearly identical case was resolved last week. What if they had the answer in seconds? An AI copilot trained on your private knowledge base, past tickets, and internal docs can surface spot-on solutions instantly, auto-triage tickets, suggest responses, and even turn your new hires into experts from day one. This isn’t the future. It’s happening NOW. Check out our latest article to learn more: https://bit.ly/4hGlAFo #artificialintelligence #aitechnicalsupport #aicustomersupport #customersupport #technicalsupport #customersuccess