Immersifi

We love that our CTO Zaid Munir is kicking goals and building AI powered tech that has a privacy-first approach. As Zaid says - "people forget when integrating AI that it's there data being exposed to third parties. Any sane solution needs an opensource model at the least to protect data".??

The First Immersifi Survey Report is Here.....And the Results Are Loud & Clear! We set out to validate whether?Immersifi has product-market fit?(spoiler - we knew it would ??). There’s nothing like cold, hard data to confirm what we already felt in our gut. Here’s the retail reality check: ?? 85% of loyal customers feel unrecognised when they walk into a store. ?? That’s not just a missed opportunity, that’s a full-blown?clienteling crisis. And before brands say,?“But we have a loyalty program!” let’s talk facts. What?really drives customer satisfaction? ?? Well-trained, knowledgeable staff?who actually?know their customers. ?? Personalised service that makes shoppers feel valued, not just another transaction. ?? Experiences that feel seamless, curated, and intentional. Right now, contemporary luxury and mid-tier fashion brands are dropping the ball the most. If customers aren’t feeling recognised, they’re walking straight into the arms of competitors who?do?get it. ?? Download the report https://immersifi.xyz/ Bethany Corcoran Ines Lareo Kevin Maloney Adrian Vargas Daniel Blanpied Niamh Alana Crawford Sandra Scibelli Shannen McLoughlin Marissa Matuscak Beth Buccini Chloe Payne Jaimee Benson Steven Mena Jordan Bowry Jaryn Bloom Corentin Marcel Elke Long Kelly Browning Kelly Karr Rida ABBOURI Chloe Buxton Alexandra Rushton Akacia Harkness Jeff Meggs Thina Desancic Deborah Symond O'Neil Jess Roberts @Luisa Herrera-Garcia April Nolan Tessa Wells Lana Wilkinson Laura Broque Abbey Lloyd Lindsey Garland Julien LABAT Jussara Sartorelli Pamela Routley Kirsty Brown Caroline Gogolak Alexis J. Shannon Cohanzad #RetailInnovation #Clienteling #CustomerExperience #Loyalty

Interesting news for Westfield and great to see growth. Now are the retail stores growing too. Are they coming in? If they are, are they buying? Are you tracking dwell time? Are your sales reflecting the increase? They should. #RetailInnovation #CustomerExperience #Loyalty __________________________________________ Immersifi bridges the past and the future of retail by merging traditional clienteling with cutting-edge technology. We help brands personalise at scale and ensure that every experience feels tailored, engaging and most of all memorable. Restoring the human connection. https://lnkd.in/gWcXGgK4

What is Immersifi? This video shares a brief overview of what Stage 1 development is and a sneaky insight into a little of what Stage 2 will include. Right now Stage 1 ?? Clienteling ?? Community Here is the link to a previous post from Katerina Ali explaining how the focus is on the Customer ?? Sales Associate ?? Brand and it's a continual circle and how you can participate for free in the Product Testing Stage. We want to make in-store a memorable experience #RetailInnovation hashtag #CustomerExperience #Loyalty __________________________________________ Immersifi bridges the past and the future of retail by merging traditional clienteling with cutting-edge technology. We help brands personalise at scale and ensure that every experience feels tailored, engaging and most of all memorable. Restoring the human connection.

Takeaways into the The Business of Fashion McKinsey & Company Live State of Fashion 2025 Report. ?? Mid-market/accessible luxury/contemporary luxury is driving growth for the first time in over 10 years. ?? 40% of what the industry produces is expected NOT to be sold ?? Clienteling transformation is needed. So lets talk about how Immersifi addresses these topics. Mid-market is our target market. Luxury have the funds to do clienteling in-store, the mid-tier don't necessarily have the time or budget so that's why we have created this platform. The over-production - Immersifi encourages a strong community so that brands can listen to their consumer on what they want. Experiences such as round tables, online events and general feedback delivers information (yes through AI and human) to inform. When you know the demand you can cater to it better. Clienteling: Our starting point for loyal customers. This was the biggest gap seen for the in-store experience when we first started Immersifi in 2023. Its always been about how you make someone feel. To this day there is one particular brand I will never shop at due to my experience with them. It's not only the next generations that pride themselves on authenticity and connecting with brands - the silver spenders (oh geez I wish there was a better name ?? ) are conscious of this too. Thank you Anita B. Gemma D'Auria Lucia Rahilly

?? Retail in 2025: Are Brands Ready or Still Playing Catch-Up? The?Australian Retail Outlook 2025?just confirmed what we already knew—the old ways of doing retail are DONE. Customers expect more, demand better and frankly, don’t have the patience for brands that can’t keep up. ??♀??Good news? Immersifi has been ahead of this curve from day one. Here’s what’s happening and how we’re making sure brands don’t get left behind: ?? Clienteling, but make it effortless. Customers want to feel?seen, known, and valued?the moment they step in-store. But let’s be real—most brands are still relying on “Can I help you?” instead of ACTUALLY knowing their customers. Immersifi changes the game by making?clienteling seamless.?Staff get?instant insights?on who’s walking in, their past purchases, their preferences—so even if Karen from luxury handbags quit last week, the relationship with the customer?doesn’t disappear with her.??? ?? Loyalty isn’t points - it’s power. The old-school “spend $100, get $5 back” loyalty model? Snooze. Brands winning in 2025 are the ones?building real communities. Immersifi lets brands create?exclusive, personalised membership experiences?where customers feel like VIPs - not just walking wallets. Because loyalty isn’t just about discounts, it’s about?belonging. ?? Sustainability isn’t just a buzzword - it’s a data problem. Fast fashion’s dirty little secret?? Overproduction is one of the biggest sustainability killers.?The industry wastes BILLIONS in unsold stock every year because brands don’t know their customers well enough. Immersifi?fixes that.?By using?zero and first-party data,?brands get?real insights into what customers actually want,so they’re making?smarter, more sustainable inventory and design decisions and NOT drowning in unsold stock. ?? ?Circular economy: The future is resale, rental & recommerce. Luxury is evolving—resale is booming, rental is on the rise, and customers are demanding circularity.?But how do brands turn this into a strategic advantage instead of an afterthought? Immersifi is?baking circular economy models right into brand memberships.?That means resale, VIP rentals, exclusive buyback programs—all tied to brand communities that keep customers engaged AND spending. ?? ?? Bottom line? Retail isn’t dying—it’s EVOLVING.?And the brands that refuse to evolve? Well… let’s just say we expect doors to close. ?? If you’re a?contemporary luxury brand?that’s serious about?fixing the in-store experience, future-proofing clienteling, and actually understanding your customers—we should talk. Because in 2025, brands have two choices:?Get ahead, or get left behind. #RetailGlowUp #LuxuryRetail #Clienteling #Sustainability #FutureOfRetail #CustomerExperience

What is Immersifi? Here is a quick video to understand the experience. What do you think? #customerexperience #clienteling #loyalty #veryimportantcustomers

?? We have a new baby girl. Congratulations to Stephanie Baraya and her amazing family on the birth of Amelia Eve. Wishing her the brightest of futures filled with so much love and happiness ??

Loyalty is not about points or perks

We have an app for this. Building the easy clienteling for brand, the sales associate and the consumer.