IHI

Productivity. We go through waves of narrative in the NHS - you'll remember 'value for money', 'organisation with a memory', 'one version of the truth', 'duty of candour', and so on. Productivity is part of our current narrative. In this episode (I missed it!) with my podcast partner Amar Shah, our brilliant guests discuss the framing of productivity, concepts such as psychological safety and diagnostic lanes, efficiency and value, high quality v low quality buns (!!), partnering with staff and patients and more. Thanks Thea Stein, Chief Executive at Nuffield Trust, and Louisa Wickham, Medical Director at Moorfields Eye Hospital, London and National Clinical Director for Eye Care at NHS England for brilliant reflections. Episode 2 of "Conversations in Health and Care Improvement" is now available, focused on the topic of Productivity. This new series is CPD accredited, so watch or listen to the podcast, then follow this link to complete a short questionnaire to earn CPD points and receive your certificate: https://lnkd.in/e5vb_2zv We hope you enjoy the episode, and would love to hear your reflections... ?? Watch the episode on YouTube here: https://lnkd.in/eKRDuJ2Z ??? Listen to the podcast on your favourite platform, or via Podbean here: https://lnkd.in/gGMrVaAr East London NHS Foundation Trust IHI #QualityImprovement #FutureOfHealthcare #ContinuousImprovement #Productivity

Failures to improve care experience and outcomes are almost always traceable to the top. Despite having this essential knowledge, many efforts to improve care falter. IHI President and CEO Dr. Kedar Mate and Vice President Josh Clark, RN, co-authored an article on the need for care operating systems—a seamless, fully integrated, technology-enabled operating model that, by design, generates continuous learning and improvement. In the article, Kedar and Josh outline the six common elements that, collectively, are called "care operating systems": Valuing People, Appreciating Complexity, Integrating All Dimensions of Quality, Deploying the Quality Team Differently, Communicating in Clinical Language, and Establishing and Maintaining True Transparency. Download the full article here: https://go.ihi.org/40Xbomw On the final day of IHI Forum 2024, Josh Clark will be leading a session on how the IHI Care Operating System approach can enhance patient outcomes and improve clinician experience and operational efficiency. If you're not able to make it to Orlando, FL, USA for IHI Forum 2024, there is a livestream option available for purchase: https://go.ihi.org/3OiL7HB

What happens when we reduce people to mere data points in a world driven by economic values? On the latest episode of Turn on the Lights Podcast, Don and Kedar are joined by Marshall Ganz, the Rita T. Hauser Senior Lecturer in Leadership, Organizing, and Civil Society at the Harvard Kennedy School, to discuss how health care and other systems risk dehumanization by reducing people to data points, driven by economic values rather than human complexity. Reflecting on his experiences with Cesar Chavez, Marshall underscores the need for moral, accountable institutions and emphasizes the importance of continuous learning and practical engagement in driving change. Tune in as Marshall Ganz shares powerful insights on transforming communities, challenging the status quo, and reclaiming humanity in systems like health care: https://go.ihi.org/3OfY30V Turn on the Lights Podcast is also available on Apple, Spotify, or wherever you get your podcasts.

New translations are now available for IHI and The Conversation Project's My Health Checklist! Available now in Mandarin Chinese, as well as English, Portuguese, and Spanish, this Age-Friendly resource is designed to help older adults get the most out of their medical appointments. Funded in part by The John A. Hartford Foundation, My Health Checklist is a comprehensive guide that helps you think through all aspects of your health–what’s going well, what could be better, and your questions or concerns. Download My Health Checklist today: https://go.ihi.org/3Zd0jw8

Session selection is now open for IHI Forum 2024 in Orlando, FL, USA! We are excited to welcome all of you to the Orlando World Center Marriott in three short weeks for an action-packed conference spanning four days and covering a range of topics in health care improvement. Each day is IHI Forum 2024 offers a variety of unique experiences—from sunrise yoga to half-day workshops, off-site excursions, networking opportunities, couch conversations, and keynote sessions. Be sure to sign up for your favorite sessions as soon as possible—our most popular sessions fill up quickly! Dive into the IHI Forum 2024 agenda and find out which sessions are right for you: https://go.ihi.org/48XUF4l Already registered? You can modify your registration and update your session selection here: https://go.ihi.org/4fumOTh

Today we announced that Dr. Kedar Mate, who has been at the helm of IHI since July 2020, will be stepping down as President and CEO at the end of this year. IHI’s current Chief Operating Officer, Melissa Panagides-Busch, will assume the role of Interim CEO beginning December 1. We hope you’ll join us in thanking Kedar for his indispensable service to IHI, its partners, and everyone around the world who shares his passion for better care and better health. Kedar will remain active with IHI through the end of the year, providing ongoing leadership to the organization during this transition, and will give his final keynote address as IHI’s CEO at the IHI Forum in Orlando next month. Melissa’s deep operational expertise will be essential for the role of Interim CEO. The IHI Board of Directors and her colleagues are excited to work with her to maintain the momentum IHI has built under Kedar’s leadership as we continue executing on our long-term strategy. Read the full press release here: https://go.ihi.org/4fTbL5S

Are you interested in leading the conversation at one of the foremost health care improvement conferences in the Asia-Pacific region? We are looking for dynamic speakers to share their quality improvement and patient safety experience at The International Forum on Quality and Safety in Healthcare in Singapore, taking place on August 13–15, 2025. As a speaker at the IHI & BMJ International Forum in Singapore, you will share your work with an audience that has the power to make a real difference. You will also build or increase your profile as an expert in your field. Click here to learn more about the 2025 Singapore Forum and submit your proposal to speak: https://go.ihi.org/4eqWc3X

Coming up next month: IHI's Chief Quality Officer (CQO) Professional Development Program: United States kicks off on December 9, 2024 at the upcoming IHI Forum. Whether you’re a CQO already or in a quality role with aims to advance, this professional development program will enable you to develop the executive leadership skills required to put quality and safety at the top of the priority list for your organization. Throughout the duration of this course, our expert faculty will: – Lead you through a framework to help your organization focus on quality as a system – Coach you on how to plan for quality and execute rigorous system-wide improvement initiatives strategically – Advise you on how to sustain and manage gains while engaging your people – Help you to create the infrastructure that enables it all to happen This program consists of 10 live online sessions, two in-person sessions, and self-paced activities to be completed outside of the live sessions. The deadline to register for the course is January 17, 2025. Click here to learn more about this transformational program and take the next step in your quality improvement journey: https://go.ihi.org/3CsDlZd

Misdiagnosis—including missed, delayed, and wrong diagnoses—leads to an estimated 371,000 deaths in the U.S. each year, according to a 2021 study, and 424,000 permanent disabilities. Only heart disease and cancer cause more deaths. In a recent article published in WebMD, Ken Terry writes about the scope of diagnostic error in the United States and how patient engagement is crucial to a correct diagnosis. “Patients are the one constant in the process of diagnosis,” adds Patricia McGaffigan, Vice President at IHI. “They are the experts on themselves and the engine of safety, because they can shine a light on things that may not be visible to health care workers.” Read the full article here: https://go.ihi.org/3YN7Q3y

The deadline to nominate an outstanding nurse or nurse-led team for the The DAISY Award for Extraordinary Nurses in Patient Safety has been extended to Monday, November 18, 2024. Presented by The DAISY Foundation, in partnership with IHI, this annual award raises awareness of the significant contributions by nurses to patient and workforce safety. We encourage you to nominate nurses and nurse-led teams for their commitment to patient and workforce safety in the delivery of compassionate care for patients and families. Honorees will be notified in late December/early January and awarded at the IHI Congress, March 10–11, 2025 in San Diego, CA. Submit your nominations today: https://go.ihi.org/3YRLi2C