Is your knowledge base ready for AI? As chatbots and virtual assistants become the frontline of customer service, your content needs to speak their language, too. Josh Streets shares ten tips. Read Now ?? https://bit.ly/3V2Tr1Z
关于我们
Whether it's your people, your processes or your strategy, ICMI wants to partner with you to take your customer service to the next level. We have been empowering contact center excellence for over 30 years, helping more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you: -Raise the strategic value of your contact center -Optimize your operations -Improve your customer service We are considered the authority on contact center performance excellence. In fact, just recently, the New York Times, NBC Nightly News, and several other major media outlets tapped ICMI to provide insights on how consumers can work better with contact centers. Be a part of our active community and find out how ICMI can add value to your contact center and more importantly, your customer.
- 网站
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https://www.icmi.com
ICMI的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 51-200 人
- 总部
- Colorado Springs，Colorado
- 类型
- 上市公司
- 创立
- 1985
- 领域
- Contact Center Training、Contact Center Consulting、Contact Center Conferences (Contact Center Expo & Conference | Contact Center Demo & Conference)、Contact Center Resources (Blogs, Webinars, Tool Kits, etc.)和Host of #ICMIchat | Tuesdays, 1pm ET
地点
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主要
获取路线
121 S. Tejon St.
Suite 1100
US，Colorado，Colorado Springs，80903
ICMI员工
动态
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Last month at ICMI Contact Center Expo, we asked attendees to share their best advice for handling change. Here's what thought leader Dan Smitley had to say. ?? #CCExpo #tipoftheweek #changemanagement
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Ready to learn from the best? Our new series, Winner Wednesday, will highlight the top performers in the contact center industry. First up is the 2024 ICMI Global Contact Center Award winner for Best Medium Contact Center. Read this short Q&A with DAT Freight & Analytics to understand their secrets to success. #ICMIawards #contactcenters #CX #WinnerWednesday
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?? Are GenAI tools putting your customer service at risk? Chapter 2 of Andrew Neff's blog series explores four key weaknesses that could impact your agents, customer satisfaction, and ROI—and offers actionable solutions to address them. From rising costs to the loss of the human touch, find out how to stay ahead of the curve. https://bit.ly/4fFBnTK #GenAI #customerservice #contactcenter
The Vital Evolution of Customer Service Agents in a GenerativeAI Automated Age - Chapter 2
icmi.com
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Peak season is here, and contact centers are feeling the pressure! Discover expert strategies for tackling the busiest months, from conversations about workload to innovative staffing solutions. Let’s survive (and thrive!) together! ?? https://bit.ly/4foMQXK #ICMI
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Calling at #contactcenter and #CX pros: we want to know what you'd like us to cover in 2025. Whether it's new tech, customer experience strategies, agent mental health or something else entirely, please let us know in the comments. P.S. It's not too late to join us for our #metrics webinar today at 1:00 ET with Justin Robbins. We have just a few spots left, so hurry and grab yours at the link in the comments.
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The ICMI Top 25 Thought Leaders program is searching for the brightest minds in the contact center industry. Do you know someone who belongs on the list? Learn more here: https://lnkd.in/e4iv49iQ #CX #contactcenter
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Our theme for last month's ICMI Contact Center Expo was thriving in the midst of change. We asked dozens of attendees to share their thoughts on change - why it's so hard, how to handle it, etc. In this new tip of the week Alexa shares her thoughts on why change in the contact center can be difficult. She also offers up advice you can use to navigate change more gracefully. #CCExpo #changemanagement #growthmindset #positivepsychology
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Progress > perfection. #MondayMotivation #quoteoftheweek
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Let’s face it: The traditional contact center model is struggling to keep up with customer service demands. However, an AI-first approach offers a solution to handle increasing volumes and complexity! READ NOW ?? https://bit.ly/48AMtXy
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