This week’s issue of Contact Center Chronicles flips the script on traditional leadership advice with insights from Luke Jamieson on how lifting others can help you climb the ladder faster. ?? Dive in below, then join the conversation. What’s the best leadership advice you’ve ever received? Drop your thoughts in the comments! ??
关于我们
Whether it's your people, your processes or your strategy, ICMI wants to partner with you to take your customer service to the next level. We have been empowering contact center excellence for over 30 years, helping more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you: -Raise the strategic value of your contact center -Optimize your operations -Improve your customer service We are considered the authority on contact center performance excellence. In fact, just recently, the New York Times, NBC Nightly News, and several other major media outlets tapped ICMI to provide insights on how consumers can work better with contact centers. Be a part of our active community and find out how ICMI can add value to your contact center and more importantly, your customer.
- 网站
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https://www.icmi.com
ICMI的外部链接
- 所属行业
- 商务咨询服务
- 规模
- 51-200 人
- 总部
- New York，NY
- 类型
- 上市公司
- 创立
- 1985
- 领域
- Contact Center Training、Contact Center Consulting、Contact Center Conferences (Contact Center Expo & Conference | Contact Center Demo & Conference)、Contact Center Resources (Blogs, Webinars, Tool Kits, etc.)和Host of #ICMIchat | Tuesdays, 1pm ET
地点
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主要
获取路线
605 3rd Ave. 22nd
US，NY，New York，10158
ICMI员工
动态
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Join us on April 23rd for A Digital Experience. New speakers and keynotes announced. Be a part of the action! Register- https://lnkd.in/e8jAMJkB
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Want to land your next #contactcenter role? ICMI Featured Contributor Bianca Price has advice that will help you stand out. Whether you're actively job hunting or just keeping an eye out for new opportunities, these four simple strategies can help you showcase your skills, impress hiring managers, and land the role you deserve. Want the full scoop? Read the blog post at the link the comments!
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Manage up by leading down! ???? Great insights on building trust and investing in your team from Luke Jamieson. Check out his latest post here: https://lnkd.in/ggPG62rZ
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?? Is Your Team a Service Sensation? Submit Your ICMI Award Nomination! (An ICMI Awards Poem) ?? In the world of customer service, bright and bold, Where stories of excellence are proudly told, A stage is set, a moment near — Will you be a winner this year? You lead, you innovate, you go the extra mile, Turning challenges into triumphs with style. Your team delivers, your passion shows Now’s the time to let the world know! The ICMI Awards are calling your name, A chance to showcase your service game. Don’t wait too long, don’t miss your shot Apply by May 30 — give it all you’ve got! Enter today and take your place, Among the best in the contact center space! (?? below to start your entry ?? )
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NEW! We're launching a mentorship program this spring. The ICMI Mentorship Program is an extension of our mission?to empower contact center professionals through education, networking and community. This program is designed to: ?? Elevate leadership in the contact center industry ?? Support fellow professionals in their career growth ?? Foster a more inclusive and connected industry Learn more and apply today! ??
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This week’s issue of Contact Center Chronicles is all about making metrics more meaningful. Dive in for insights on empowering your team with data, rethinking KPIs for the AI era and a big announcement about ICMI’s NEW mentorship program. ??Tell us what you think: What’s the one contact center metric you find most valuable, and why? Share your thoughts in the comments!???
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Check out our agenda! New speakers announced. Join us on April 23rd! #ccexpo #CX #virtual #tradeshow Register- https://lnkd.in/e8jAMJkB
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The 2025 ICMI Global Contact Center Awards season is officially here! Here's your chance to gain industry recognition, celebrate your team's hard work, and showcase your success on a global stage. Another perk? Every finalist gets a complimentary pass to join us this October 27-30 in Orlando for ICMI's Contact Center Expo. ?? Watch this short video from Brad Cleveland for expert tips on crafting a winning entry. Get started here today: https://bit.ly/3XpVDBL
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Want to keep customers coming back? ICMI Featured Contributor Corey Goldbaum says you need to optimize their experience. Experience Optimization (EO) is about anticipating needs, reducing friction, and creating moments that make customers want to stay. Read her latest blog post at the link the comments. Let's discuss: what’s one brand that keeps you coming back, and why? ??
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