Are you facing challenges in staffing your dispatch operations? ? In Part 16 of our Staff Augmentation Series, we discuss how staff augmentation can address the unique needs of dispatch services. Learn how to access skilled professionals, optimize efficiency, and respond effectively to demand changes. ? Read the full guide to explore how to enhance your dispatch operations here: https://lnkd.in/eEW7tCgN ? #BPO #Outsourcing #StaffAugmentation #DispatchServices #Staffing #Logistics
ibex
外包/离岸外包
Washington，District of Columbia 301,436 位关注者
CX outsourcing experts for the world's leading brands.
关于我们
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- 网站
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https://ibex.co
ibex的外部链接
- 所属行业
- 外包/离岸外包
- 规模
- 超过 10,001 人
- 总部
- Washington，District of Columbia
- 类型
- 上市公司
- 领域
- Sales、Marketing、Outsourcing、Contact Centers、Technology Consulting、Teleservices、Email and Chat Support、Account Management、Back Office Solutions、Customer Experience Management、Digital Marketing和Customer Acquisition
地点
ibex员工
动态
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??Exciting news ?? ibex and Parloa are teaming up to enable the next generation of AI and agent-assisted CX solutions, combining deep BPO expertise with advanced, cutting-edge technology to deliver more personalized and engaging customer interactions at scale. What makes us #bettertogether? "This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever,” said ibex CEO Bob Dechant. “We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our genAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.” Looking forward to starting this journey together ?? ?? Read the full story here: https://lnkd.in/eif9nddC #Parloa #partnerships
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We’re excited to announce our partnership with Parloa to power the next wave of AI-driven CX! https://lnkd.in/gDcjEg3y With Parloa’s innovative GenAI solutions integrated into ibex's industry-leading Wave iX platform and BPO expertise, we’re elevating customer satisfaction and agent performance, at scale. What makes us #bettertogether? "This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever,” said ibex CEO Bob Dechant. “We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our genAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.” Looking forward to starting this journey together ?? Check out the full press release to learn more: https://lnkd.in/gDcjEg3y #CX #AI #GenAI #Partnerships #WaveiX
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ibex is excited to expand its customer?service delivery center in Tegucigalpa, Honduras, to accommodate more than 180 additional production seats and 250 new jobs. https://lnkd.in/guqUPMeh Our awesome?site now features additional recreational areas, offices, and training spaces. ibex’s global network of state-of-the-art sites provides employees and clients?world-class facilities to ensure world-class CX. #ibexawesome #ibexperience #CX #digitaltransformation #BPO
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Great CX doesn't have to break the bank.??? ? From self-service tools to smart outsourcing, we're sharing 9 crucial tips for delivering memorable, top-tier CX without emptying your wallet. In the latest from ibex, learn how to create a customer-centric culture, leverage self-service tools, and optimize your processes for maximum efficiency - all while staying within your budget: https://lnkd.in/eTemdbSj #CX #CustomerExperience #CXonaBudget #ScaleUp
CX on a Shoestring: Big Wins with Small Budgets
ibex，发布于领英
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Strong technology partnerships are a key element of success in today’s fast-evolving CX landscape. In a new article on?Channel Futures?ibex's own?Michael Thigpen?deftly?outlines the four essential steps to creating long-term success with your technology partners. Read more here: https://lnkd.in/gZhz6-rH #TechPartnerships #BusinessGrowth #Collaboration #CX #CustomerExperience
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A staggering 1 in 8 women in the US will face a breast cancer diagnosis in their lifetime, but early detection offers a 99% 5-year survival rate. At ibex, we stand with every fighter, survivor, and loved one impacted by breast cancer. Prioritize your health, champion research, and together, let's head toward a future without breast cancer. #breastcancerawareness #ibexcares
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ibex's ‘Back-To-School’ event in Jamaica was a blast! We are thrilled to help our employees' children gear up for the new school year with laptops, tablets, backpacks, and more. ???? We’re committed to helping support our employees and investing in the future of the communities we live and work in. That's the ibex way! We’re also growing our team in Jamaica! Over the next two months, we will be hiring 1,300 new employees. Now's your chance to discover the ibexperience! Read more and learn about how you could join our team here: https://lnkd.in/ggdmXDws #ibexawesome #ibexcares #ibexJamaica #JamaicaHiring #Hiring #EX #EmployeeExperience #AgentExperience #BPO
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BCG has estimated that 70% of digital transformation efforts fall short of meeting targets and Forrester found that 54% of CX teams can't prove their projects' ROI. Don't become a statistic. Discover strategies to ensure your investments translate into real customer experience improvements in the latest from ibex: https://lnkd.in/g7Nvr-7X #Technology #CX #CustomerExperience #AI #DigitalTransformation #ROI #TechInvestments
Ensuring Your Tech Investments Drive Real CX Results
ibex，发布于领英
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Congratulations to?Parloa on their amazing WAVE 2024 conference and launch of the AMP platform! ?? It was a great event filled with insights, innovation, and AI-driven transformation. During #WAVESoundcheck, ibex EVP Carl O'Neil shared the stage with industry leaders, discussing how Gen AI is reshaping the CX landscape. Key takeaways: the landscape is evolving rapidly, new opportunities abound, and AI agents are set to play a major role. Big thanks to Parloa for having us, and congrats again! ?? #CustomerService #CX #CustomerExperience #Innovation #AI #GenAI #Wave2024 #ParloaWave2024 Eric Guarro Michael Thigpen