i3-Milestone

Utilities today are seeking to reach their customers in varying ways that meet the customer where they are. Milestone has created a Digital Customer Engagement ecosystem, known as Milestone eVolve, that meets that need. The eVolve Platform empowers utilities to engage their customer through a web and mobile platform, a fully tailorable IVR solution, flexible notification engine where customers can choose their own preferences, a neighbor comparison tool to encourage green consumption, and a payment processing solution with flexible rate models that makes it easy to predict cost. This ecosystem serves to enhance a customer’s experience, leading to increased customer satisfaction and a lower cost to serve through real-time integration and omni-channel communication.

网站

https://www.musiusa.com/

i3-Milestone的外部链接

所属行业

公用事业

规模

51-200 人

总部

Nashville，Tennessee

类型

上市公司

创立

2002

领域

System Integration & Support Services for Utility Billing、Oracle Technology Upgrades、Banner, Oracle & SAP Utility CIS Services、Smart Grid Data Configurations、Customer Engagement Applications Provider、Mobility、Business Process Optimization、Customer Engagement、CX、Customer Self-Service、Contact Center Solutions、SaaS和CCaaS