I-SPY Hospitality

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Philadelphiaï¼ŒPennsylvania 52 ä½å…³æ³¨è€…

We help you increase revenue by creating more positive customer experiences + maximizing on sales opportunities

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Customer Experience Mystery Shopping Services. Our approach to the Customer Experience and increasing revenue is that customers love feeling appreciated, and they will support and recommend the businesses they like. For 20 years, I-SPY has taken an actionable approach and followed a simple effective formula:

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211 Brown St

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Emily Brandl

Communicator | Facilitator | Public Relations

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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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2024 was a tremendous year of growth for I-SPY Hospitality - our best to date! It was but a few years ago during Covid my business was shuttered. Thank you to all of my client partners for your dedication and belief that my company provides the most detailed customer experience mystery shop service in the business - and that I take a personal interest in your continued success. I am so excited for 2025, which will be even better! Thank you #Hospitality #CustomerExperience
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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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Please watch: my close friend James Waddington shares his story. Learn of the impact on Early Cancer Screenings American Cancer Society

The Impact of Early Cancer Screenings: James' Story

https://www.youtube.com/

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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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Ben Fileccia Pennsylvania Restaurant & Lodging Association Love your advice in this story! If you really, really covet dining at a particular restaurant, build a relationship; call and ask to speak with a manager; tell them how badly you want to dine there, ask if they would consider contacting you if they get a no-show and you'll be there pronto to fill the table. (BTW, there is no restaurant I would actually buy my way into.)

Controversial new service promises coveted restaurant reservations, but it will cost you

6abc.com

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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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It was an honor guest lecturing with the culinary students at OIC Philadelphia. Thank you Geoff Allen for the opportunity to discuss #hospitality with the industry's next generation of chefs, bakers and restaurateurs - their ambition and dedication to further their careers was inspiring!
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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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#Nashville Pinewood Social Thanks for the terrific hospitality and delicious brunch today - our last experience in town!
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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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#Nashville The Southern Steak & Oyster dinner at the bar was perfect! Karen provided excellent hospitality. Loved the Hot Chicken Salad.
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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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#Nashville Nelson's Green Brier Distillery Cold Fashioned lived up the the hype!
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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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#Nashville we did the craziness of Broadway, we took in a lot of culture. Fun time!
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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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#Nashville Acme Feed & Seed Saturday brunch of pancakes + Boody Maryâ€™s at the bar w our awesome bartender, Nick, was awesome â€¦ but the Soul music w/ Charles "Wigg" Walker was outstanding!
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Marc Kravitz

Customer Experience Expert and Strategist | Mystery Shopping | Restaurant Consultant | Author and Publisher | FOH Educator and Energizer | Freelance Writer
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#Nashville Grand Ole Opry Ryman Hospitality Properties terrific backstage tour of this treasure! Loved listening to live music outside before the indoor show began!
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I-SPY Hospitality

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We help you increase revenue by creating more positive customer experiences + maximizing on sales opportunities

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Emily Brandl

Communicator | Facilitator | Public Relations

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The Impact of Early Cancer Screenings: James' Story

https://www.youtube.com/

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The Ranch at Rock Creek

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Elida Beauty

EcoWay Voyagers

TYR Sport

Harris for President

I-SPY Hospitality

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Emily Brandl

Communicator | Facilitator | Public Relations

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The Impact of Early Cancer Screenings: James' Story

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Quill Creative Event Design

Krew Social

The Ranch at Rock Creek

Breezit

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Philadelphia Flyers

Elida Beauty

EcoWay Voyagers

TYR Sport

Harris for President

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