Hyperbound

What's "Good" Wednesday: The "Call Back Later" Objection ?? It's not the job of the seller to be the Dial Police ?? Sales isn't about strong-arming prospects into a conversation. So when someone gives you the "Call Back Later" objection, they're making one thing clear: Their time is important to them. So approach strategically. Here's how to handle it: 1?? Acknowledge and Validate "Absolutely. I understand this is a cold call and I'm probably interrupting your day." 2?? Ask for Specifics "Is there another time that would be better so I'm not catching you out of the blue?" And if they give you the space before hanging up: 3?? Leave a Hook "It's about AI role play, a technology that a lot of sales teams haven't heard about because it couldn't exist even a year ago, but it does now." Give them something exciting to look forward to in the next conversation! Handling objections isn’t about forcing the call—it’s about creating space for a meaningful one. So do you push to keep people on the phone or set a reminder to call back when they ask you to?

Let prospects marinate in the problem! ?? When you're calling prospects, the worst thing you can do is go straight into the pitch. Ask questions that get them thinking about the problem you solve before you start explaining the solution. Thanks ?? Belal for taking time to show the engineering team what real-life cold calls look like!

It's the Monday before Thanksgiving, and sellers are facing the ultimate question: Double down or ease up? How are you handling this short work week?

Happy Friday, everyone ?? Let's end this week strong before the short, holiday week next week!

There's no shame in the script game! Well, on the condition that you aren't coming off scripted and robotic ?? ??♂? Scott Leese and Richard Harris? - still reminiscing about this podcast. Thanks for having us on! ?? ??

What’s "Good" Wednesday: Higher Credibility = Higher Quality Answers You've heard it before: "If you ask smart questions, you'll get smart answers." But here's the truth: it's not about what you ask - it's about who's asking. Let's look at it this way: ?? Your car has been acting up recently. ?? Your spouse asks, "What's wrong with the car?" You tell them that it's making a weird noise, but you don't think it's a big deal. ?? Your mechanic asks, "What's wrong with the car?" You spill all the nitty-gritty details about what you think could potentially wrong with your car. You want to give the mechanic a full, detailed picture to ensure he has everything he needs to provide a solution. Same question was asked. Totally different answer was provided. And it all comes down to the credibility. Buyers are the same. The level of detail to which they respond to your questions is based on your credibility. Elite sellers show up as experts—and get expert-level answers.

?? We just closed a $10B+ public enterprise with over $1B in ARR—and it feels like a dream! ?? Just 10 months ago, we were onboarding our very first customer with a grand total of… 6 licenses. ?? Now? We routinely onboard global orgs with hundreds of seats on Hyperbound. ?? Scaling to support enterprise accounts wasn’t easy. It exposed cracks in our process and forced us to adapt quickly. Here are three of the biggest challenges we faced—and how we solved them: 1?? Manual onboarding didn’t scale. For our early customers, onboarding was a hands-on, white-glove process. ?? But onboarding 100s of users? Yikes. ?? The cracks showed fast. We had to rethink everything: - Transitioned from live setup calls to an interactive onboarding plan. - Standardized user roles, permissions, and scorecard templates. - Automated the creation of bots, scorecards, and call simulations for faster rollouts. Now, a process that used to take 40–60 hours per account can scale to hundreds of users in less than a week. 2?? Our success playbook broke down. Smaller teams loved our "learn as you go" onboarding approach, but enterprises wanted structured timelines and measurable outcomes. The fix? A Mutual Action Plan. - Weekly check-ins, milestones, and specific success criteria. - Clear launch paths (phased or immediate). - Defined ownership for every task. This gave enterprise leaders confidence we could roll out across their orgs without missing a beat. 3?? One-size-fits-all onboarding doesn’t work. Enterprise teams needed Hyperbound tailored to their unique workflows, from real call scoring to roleplay warmups before call blocks. - We really leaned into leveraging a lot of the discovery we conducted during the sales process. - We focused on making recommendations from the usage patterns we noticed from our other customers. By building hyper-specific use cases, we made Hyperbound a must-have tool across every team. And we’re just getting started. ?? Some massive changes are on the way to make supporting our customers even better. Can’t wait to see them in action! ??

When your cofounder picks up cold calls so he can flip the script and sell them on Hyperbound >> ?? ?? ??

When your cofounder picks up cold calls so he can flip the script and sell them on Hyperbound >> ?? ?? ??

?? Fake it til you make it. ???? Fake it til you become it! Thank you Jade Innes for trying out our #HyperHeartRateChallenge and being brave enough to watch it back live with Mia! Maybe next time your nails don't be too long to put the heart rate monitor on ??