Hugo

Exciting news! Hugo has been named a Global Award winner by The Manifest, showcasing our commitment to excellence and highlighting our global reputation as a top BPO service provider. Thank you to our amazing team and clients for your trust and support! ?? #TheManifestGlobal

Building strong customer relationships isn’t just about transactions—it’s about transformation. Paula Weeks, Senior Director of FIFA World Cup 2026 Hospitality at Coca-Cola, has spent 20 years turning traditional customer relationships into strategic partnerships. In a recent interview, she shared her Four P’s, which she describes as key traits for fostering authentic connections and driving long-term customer success. She also discussed the challenges large corporations face in maintaining customer loyalty amid organizational changes and the significance of adaptability in such scenarios. For insights on what it takes to build lasting partnerships in a competitive landscape, read the full interview here ? https://lnkd.in/eT_f-Gck

Passionate about optimizing sales processes? This one’s for you! Join our team as a Sales Administrator, where you’ll streamline critical sales processes, maintain accurate records, and fuel our dynamic revenue growth. To get ahead, you’ll need: ? Proven experience in administrative roles—ideally within a sales environment. ? Strong organizational skills and meticulous attention to detail. ? Proficiency in CRM software (e.g., HubSpot) and Google Suite applications. ? Excellent communication, problem-solving, and calendar management skills. Experience managing sales processes and logistics is an added advantage! Why Join Us? ? Remote work flexibility. ? The chance to drive dynamic sales initiatives ? A collaborative, high-performing team dedicated to innovation and excellence. Interested? Follow this link to apply ? https://bit.ly/Hugo-RTSAE Deadline: Friday, March 14, 2025 | 5 p.m. Let’s drive success together at Hugo!

Liquid, solid, gas... Majorana 1!?? Did you know that Microsoft just announced a quantum processor that allegedly created a new state of matter? Read all about it in our latest newsletter which dives into the biggest moves shaping tech, finance, and fashion. Catch up on Nike’s billion-dollar partnership with SKIMS and how Zelle has moved $1 trillion in payments, quietly overtaking Venmo and Cash App: https://lnkd.in/e-xCqrh4 Explore more of our resources at https://lnkd.in/etbKXecC and subscribe to The Next Big Thing, our monthly pop-business newsletter!

Most e-commerce brands focus on getting customers through the door—but the real game-changer is what happens after. Retention is built on trust, and trust is built through personalized experiences, thoughtful engagement, and frictionless support. The smartest brands aren’t just selling products; they’re building relationships. They listen to customer feedback and meet buyers where they are—whether that’s on social media, email, or live chat. As a result, these customers don’t just return; they advocate. Explore how customer-led marketing converts one-time buyers into life-long fans. ? https://lnkd.in/eyJMHTV7

Exciting news! Hugo is now a proud partner of Tidio! ?? With Tidio’s AI-powered live chat and automation tools, we’re enhancing how businesses connect with their customers in real time. This partnership is all about delivering smarter, faster, and more personalized customer interactions that drive growth. Stay tuned for what’s next! #Tidio #CustomerExperience #Partnership

Consumer tech companies are using strategic retention tactics to mitigate common user engagement challenges. They provide a seamless onboarding experience that helps users see value from day one and utilize personalized content, gamification and push notifications to keep customers coming back. These companies employ data-driven personalization to strengthen user loyalty, creating a more connected experience. Discover how top consumer tech companies are driving long-term app retention in the full article ? https://lnkd.in/gYExKP5p

We are excited to announce that Hugo is an official partner with Omnisend! By integrating with Omnisend’s all-in-one eCommerce platform, we’re committed to driving your business growth through seamless omnichannel strategies. #Omnisend #eCommerce #Partnership

You know that feeling when you just can't seem to find the right support for those super critical but more detailed tasks that need to get done? When you're trying to hire locally, but after a few tries you're ready to give up? At Fireclay Tile, we pride ourselves on craftsmanship, sustainability, and creating meaningful experiences for our customers. But like many growing companies, we faced challenges: critical work piling up, key roles left unfilled, and the need for consistent, high-quality execution. Enter Hugo—a mighty team led by Simone Bartlett and Orinola Gbadebo-Smith—who has been nothing short of transformative. Recognized as the fastest-growing BPO company in 2024 by Clutch, Hugo has set the bar for industry leadership and operational excellence. More than just a service provider, they’ve been a true partner, helping us bridge gaps and scale seamlessly. Here’s how Hugo has delivered results beyond expectations: - Unparalleled Quality: Consistently achieving 98%+ quality scores across multiple workflows. - Custom Problem-Solving: Developed the “Stroop Experiment,” a creative training initiative that boosted agent proficiency by 100% in just two weeks. - Operational Excellence: Managing six workflows with an average handling time under 5 minutes. - Continuous Improvement: Using A/B testing and rigorous audits to enhance performance over time. This partnership isn’t just about meeting expectations—it’s about exceeding them. Hugo’s ability to adapt, problem-solve, and drive efficiency has been a game-changer for Fireclay, allowing us to grow without compromising the standards our customers trust us for over the past two years. To anyone struggling to scale or maintain consistency: Hugo is the partner you’ve been looking for. Their results speak for themselves. Thank you to our Hugo team including Ebunoluwa Lovelyn Ayorinde, Esther Uzodimma, Olufunmilayo (Funmi) Ajala and the entire Hugo team for your incredible support and to Annie Acheatel, Brieanna Lines and Chrissy Bell for bringing this collaboration to life! Here’s to more milestones ahead!

Creating a safe and engaging online community starts with strong chat moderation rules. Clear guidelines ensure respectful interactions, prevent harmful content, and foster a positive user experience. The most effective moderation strategies combine automated tools with human oversight, enforcing policies consistently while adapting to new challenges. Forward-thinking platforms are prioritizing these strategies to protect users and maintain trust. Learn how to build a safer, more inclusive online space in the full article ? https://lnkd.in/dwdAPhuG