What turns customer support into a never-ending game of copy and paste? Getting the same 20 questions over and over again. "I need to reset my password." "How do I export my data?" "Where do I find the setting for..." Now imagine: AI handles all those repetitive queries, instantly giving your team back more than half of their time to tackle the issues that *actually* need a human touch. HubSpot CEO Yamini Rangan reveals how our Breeze Customer Agent has helped our customers resolve 45% of support tickets automatically—in just weeks—freeing teams to deliver truly exceptional service. (Full episode in comments)
HubSpot
软件开发
Cambridge，Massachusetts 1,431,790 位关注者
The easy-to-use CRM to scale your business.
关于我们
HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot's award-winning culture has been recognized by Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Amsterdam, Berlin, Bogota, Dublin, Ghent, London, Madrid, Paris, San Francisco, Singapore, Sydney, Tokyo and Toronto. To learn more about HubSpot, visit www.hubspot.com and to join our team, visit www.hubspot.com/careers
- 网站
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https://hubspot.com
HubSpot的外部链接
- 所属行业
- 软件开发
- 规模
- 5,001-10,000 人
- 总部
- Cambridge，Massachusetts
- 类型
- 上市公司
- 创立
- 2006
- 领域
- inbound marketing、marketing、internet marketing、online marketing、web marketing、software、blogging、SEO、marketing automation、social media、email marketing、analytics、sales、inbound sales、customer support、customer service、customer relationship management、help desk software、platform、customer code和culture code
地点
HubSpot员工
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Jonathon Colman ??
Coffee first, content right after that
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Philip Levinson
B2B Marketing Leader for 2 Successful Exited SaaS Companies at $75M+ ARR; Former YC Company Marketing Lead; HubSpot's AI & Automation User Group…
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George Davis
Artificial Intelligence << Augmented Intelligence
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Claire Hughes Johnson
动态
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HubSpot转发了
Just published a deep dive on how we're building Breeze at HubSpot to make AI actually work for scaling businesses. Some takeaways: Fifty percent of small businesses fail within five years - not because starting a business is hard, but because scaling one is brutal. We believe AI can solve the scaling challenge and create more successful SMBs. But only with AI that delivers results, not more complexity. We’re distinguishing Breeze in three ways to help HubSpot customers to get the most out of AI: 1?? Unified data foundation that combines structured CRM data with the 80% of business intelligence trapped in unstructured data (emails, calls, and transcripts). 2?? Complete context across the entire customer journey, unlike siloed AI agents that only see a part of your business. 3?? An ecosystem connecting humans with AI agents that extend your team - some built by HubSpot, others by partners and customers. We're building Breeze not because AI is the latest tech trend, but because it helps our customers achieve what they're actually after: more leads, faster sales cycles, and better customer satisfaction. https://lnkd.in/ev92caAH #AI #SMB #HubSpot