HostAI (YC W24)

?? Tech Tuesday: Scaling Guest Support with HostAI (YC W24) ?? At HomeHop Property Management, we prioritize partnering with industry leaders, especially those at the forefront of AI, to operate like a tech company. Drawing from my experience at Klarity, I understand the importance of collaborating with top-tier startups. That’s why we’ve selected Host.AI, a Y Combinator startup, to enhance and streamline our guest communication process. Host.AI is an AI-powered guest messaging platform that learns our global policies and property-specific details, enabling it to automatically respond to guest inquiries. Similar to a call center, Host.AI acts as our level 1 support, eliminating 60%-80% of incoming messages and allowing our Virtual Assistant team to focus on more complex issues and other critical aspects of the business. Key features of Host.AI: ?? Unified Inbox: Host.AI creates a centralized inbox, simplifying handovers when our team changes shifts and ensuring nothing falls through the cracks. ?? Automated Follow-Ups: The platform sends follow-up messages to potential guests who didn’t book, helping to re-engage and secure more bookings. ?? Upsells & Auxiliary Services: Host.AI helps boost revenue by upselling additional services, creating a more tailored guest experience. ?? Sentiment & Maintenance Tagging: It tags guest sentiment so our team can prioritize potential problem stays and flags maintenance issues for quick resolution. ?? AI Voice Assistant (Coming Soon): Host.AI is releasing an AI-powered voice assistant for phone calls, further enhancing how we interact with guests. By leveraging Host.AI, we’re not just responding to guest inquiries; we’re scaling our business with AI-driven efficiency. The platform allows us to stay ahead of guest needs while freeing up our team to focus on tasks that add more value to the overall guest experience and operations. It's been a pleasure working closely with the Host.AI team, including Cole R., Jared Levine, and Lodovico Benvenuti, to implement this powerful solution into our operations! #TechTuesday #AI #GuestSupport #HostAI #YCombinator #InnovationInRealEstate #HomeHop

?? Exciting news! HostAI is now fully integrated with OwnerRez! With HostAI, you can streamline every aspect of your hospitality operations in one powerful, AI-powered inbox. We’re changing the way hospitality teams work—using processes designed by the best in the industry.

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NEW INTEGRATION: HostAI and Lodgify have joined forces to offer a seamless integration that will elevate your property management experience to new heights. ?? HostAI, with its cutting-edge AI-powered solutions, known for streamlining property management tasks, optimizing booking strategies, and enhancing guest experiences. ?? Effortlessly manage your Lodgify listings across multiple platforms, maximize your occupancy, and delight guests with personalized messages—all from one centralized platform! Whether you're a seasoned property manager or just starting in the industry, HostAI and Lodgify's integration empowers you to unlock new levels of efficiency and success. Ready to experience the future of property management? Connect with us today to learn more about how HostAI and Lodgify are shaping the future of hospitality! #Hospitality #PropertyManagement #Technology #Innovation #HostAI #Lodgify #Integration #FutureOfWork

Join us in New Orleans on April 15th as HostAI co-hosts an exclusive VRMA after-party! Don't miss out on a night of networking and fun in the vibrant heart of the Big Easy. Excited to be hosting this some other amazing partner STR companies; Hostfully, Wheelhouse & Hudson Creative Studio. DM HostAI (YC W24) to be added to the invite list. #vrma #strs #vacationrentals #proptech

Join us in New Orleans on April 15th as HostAI co-hosts an exclusive VRMA after-party! Don't miss out on a night of networking and fun in the vibrant heart of the Big Easy. Excited to be hosting this some other amazing partner STR companies; Hostfully, Wheelhouse & Hudson Creative Studio. DM HostAI (YC W24) to be added to the invite list. #vrma #strs #vacationrentals #proptech

HostAI (YC W24) is heading to the Vacation Rental Management Association (VRMA) Spring Forum in New Orleans! Any property managers looking to connect, message me to schedule an in-person demo or drop by booth 410 to meet with us. ?? Who is else is going to be here?? Connor Paton Charles M. Raj Randhawa Jonathan Sukhia #vrma #vacationrentals #strs #proptech

Big strides: Three major features shipped last week marking significant progress as we prepare to present at Y Combinator Demo Day... 1. Reservation Sidebar: Now you have all you need—from pausing the AI to pre-approving reservations to sending upsells—right in the sidebar for every conversation with every guest. 2. Mobile: You are now able to use the HostAI inbox from your phone. Approve + send AI messages, change booking details, and upsell—all from your mobile device.? Pro tip- save the HostAI site to your home screen for easy access to your favorite guest messaging inbox. 3. Chrome Extension: Our number one goal is to build the most comprehensive unified inbox you have ever seen. However, for those of you who still have a soft spot for your PMS inbox, you can now approve + send HostAI generated messages from it. Check out the product videos outlying each of these new features in the comments below. #shorttermrentals #strs #vrma #vactionrentals #HospitalitySoftware

Big strides: Three major features shipped last week marking significant progress as we prepare to present at Y Combinator Demo Day... 1. Reservation Sidebar: Now you have all you need—from pausing the AI to pre-approving reservations to sending upsells—right in the sidebar for every conversation with every guest. 2. Mobile: You are now able to use the HostAI inbox from your phone. Approve + send AI messages, change booking details, and upsell—all from your mobile device.? Pro tip- save the HostAI site to your home screen for easy access to your favorite guest messaging inbox. 3. Chrome Extension: Our number one goal is to build the most comprehensive unified inbox you have ever seen. However, for those of you who still have a soft spot for your PMS inbox, you can now approve + send HostAI generated messages from it. Check out the product videos outlying each of these new features in the comments below. #shorttermrentals #strs #vrma #vactionrentals #HospitalitySoftware

HostAI (YC W24) removes the friction of managing vacation rentals, enabling managers to deliver great hospitality at scale. With the first-ever operating system for vacation rental managers, hosts can streamline guest services, coordinate teams, handle maintenance, and run marketing, all in one place. Vacation rental managers use anywhere from 5 to 10 third-party tools to manage cleaners, distribute door codes, verify guest identities, and much more. Having multiple tools that don’t talk to each other leads to issues slipping through the cracks, negatively impacting the guest experience. Developed in collaboration with leading managers, HostAI is transforming vacation rental operations, and along with that, the stay experience for over 700 million guests yearly. Cole R. experienced these problems daily as he ran development and operations for a vacation rental company over the last 3 years. He joined forces with Punn Kam who was working at Google on infrastructure serving clients like Booking. com and Airbnb. Together, they’re on a mission to make the 11-star experience a reality. Congrats to the team on the launch!