Home Group

Last year, Home Group supported 120 apprentices providing valuable skills and a route into employment for some, and for others supporting career progression and to earn higher education qualifications. Among these apprentices, many are either existing or former customers of Home Group who were encouraged to join the organisation from their positive experiences with us. With customer apprentices working across many different parts of our business, they help to bring fresh ideas and lived experiences to the work they do. One such apprentice is Steven, who was supported by Home Group previously in his life and is now a valuable member of his team having already completed a Level 2 apprenticeship with us, and now working through his Level 3 qualification. “This apprenticeship has given me the drive to push myself beyond what I thought possible. Home Group once gave me a home, and now they have given me an education and experience. But most importantly, they have given me a purpose." Read more about our apprenticeships and our inspiring colleagues like Steven here ?? https://orlo.uk/FRyAM #SocialHousing #Apprenticeships #Customers

We are always looking for ways to further improve the service we provide for our customers. Sometimes this can be as simple as taking a step back and asking just because we've always done something a certain way, is it definitely the best way to meet our customers' needs. In our repairs and maintenance teams, we were able to identify a number of simple, logical changes to our processes to ensure that we kept the customer at the centre of every job and ensured our colleagues were supported to best deliver high quality service. Paul Walker, our executive director of repairs and maintenance, featured today in Inside Housing discussing some of these positive changes we have made, which you can read more about here ?? https://orlo.uk/pbdmi #SocialHousing #Customers #Repairs #Maintenance

What would you tell your younger self? Read what our colleagues Colette Flattery, Emma Solomons CIHCM , Nikki Alderton and Tania would tell their younger selves. Let us know what your message would be, have some fun with it, we'd love to see your thoughts in the comments below. ?? #IWD2025 #ForAllWomenAndGirls United Nations

We're celebrating International Women's Day! In support of this years theme set by the United Nations "For ALL women and girls: Rights. Equality. Empowerment". We asked some of our colleagues to tell us about occasions where other women had supported them, given them a hand up, or given them a confidence boost. They're all really uplifting and empowering, and they are reminders of how much women all come together to support each other. Have a read, and share your own experiences with us in the comments ?? #ForAllWomenAndGirls

Experiencing anti-social behaviour can be extremely distressing for our customers and we have a responsibility to provide clear and consistent support to our customers every time. Part of that includes ensuring our customer service practices are as effective as possible. In our Customer Service Centre (CSC), the team engaged directly with our customers to find out what would improve the services we offered and worked with them to implement a dedicated service to handle these often complex situations. The creation of this dedicated ASB call handling team ensures that customers get a consistent, high quality of service whenever they are contacting us about anti-social behaviour and are speaking with advisors who are very knowledgeable about the difficult situations customers are reporting to us. You can learn more about the work we did to improve our ASB service in our blog post here ?? https://orlo.uk/nOpyF #SocialHousing #CustomerService #ASB

National Careers Week got you thinking about a career change? Home Group colleagues get access to a range of great benefits including discounts, access to our health cash plan and generous family leave! Find out how family leave was able to make a difference to Katherine and Shadia. Take a look at our website if you're interested in learning more about our great benefits: https://orlo.uk/sGzEG #NCW2025 National Careers Week

The history of our communities are what makes them special and unique. It is why, in Middlesbrough, we are so pleased to be putting new life back into an instantly recognisable local landmark. Erdely Villa was the birthplace of Ernest Hornung, brother-in-law to Sir Arthur Conan Doyle, and creator of the popular fictional character AJ Raffles. Now, it will inspire new lives and opportunities as we work with Middlesbrough Council to convert it into 12 self-contained flats and staff accommodation, to provide a vital young people's service for 16- to 24-year-olds facing homelessness locally. Our supported services make a huge difference in the lives of those they support, and this new accommodation will provide real opportunities for the young, homeless people it supports to stabilise and take the next, positive strides in their lives. #SocialHousing #Homelessness #Support #YoungPeople #Care

Some of our colleagues spent this morning at Smart Works Newcastle ‘Inspiring Women of the North East’ networking event, ahead of International Women’s Day this weekend. The Smart Works marketplace gave us all a chance to network, visit the sponsor stalls and the pop up clothing shop. The inspiring panel speakers, Zo? Hingston (LLB, FCIPD) (head of EDI at Newcastle University and also a Home Group board member), Zo? Rutter (owner of La Chocolatrice), Surbhi Vedhara (Managing Partner at Sweeney Miller Law) and Nic Greenan (CEO of Tyneside Cinema), covered things like career advice and how to overcome barriers. Photo info ?? 1. The beautiful view from the event location Hilton Newcastle Gateshead 2. Breakfast and a cuppa 3. Some of the clothing for sale at the pop up shop 4. The image on the left is made up of lots of tiny images of the women @Smart Works Newcastle have supported 5. Tables were named after inspiring women from the North East Chi Onwurah MP 6. Programme for the event 7. Info on the panellists 8. Our lovely colleagues who attended! #SWNInspire #IWD #InternationalWomensDay

We're thrilled to be celebrating National Careers Week at Home Group! We have over 4000 colleagues across the country who come together to make us one of the best places to work in the UK. We're constantly advertising new roles so if you're interested in joining us then take a look at our website ?? https://orlo.uk/Rfsfy National Careers Week #NCW2025

As we welcome Ramadan, we’re taking a moment to highlight the personal reflections of our colleagues who observe this sacred time. We wish a peaceful and joyful Ramadan to all who observe.??