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Last week Jesse Hunt joined our sales team. He was the #13 AE at Gong and sold for them as they grew from $5M to $100M ARR in just 3 years. When I interviewed him, he told me 3 things made their HUGE growth possible: Gong is one of the best case studies in category creation, research as a marketing tactic, and branding. We have been happy customers for 2 years, and a lot of our sales process depends on Gong. Why? Because half the battle in GTM is knowing what “good” looks like. People who have seen exceptional execution have a HUGE advantage. So, I asked Jesse what the 3 top things that Gong did. Here is what he said: 1. Hiring and scaling Revops very early The very first thing Jesse told me was surprising. He didn’t say a “growth hack” they found. He said, “We hired revops function when our sales team was fairly small, put a ton of work into making sure all our systems were ready to scale, and scaled revops AS we scale our GTM.“ They didn’t scale GTM and THEN scale Revops (what most startups do). They executed both at the same time. 2. Marketing - specifically Gong Labs The second thing Jesse told me was marketing. “When we were just getting started and trying to increase our ACV, everyone thought we were much bigger than we actually were thanks to our marketing. Especially, Gong Labs made Gong look like an actual enterprise company with a huge research arm” And over time, sales leaders and sellers turned to Gong Labs for relevant data. I've heard the same thing from a few other early Gong employees too. Devin Reed executed very well. 3. Exceptional sales process “Building a product so good that even the worst salesperson could sell it + hiring a sales team so good it could sell even the worst product.” This is what Gong execs repeated all the time. If you are selling to sales leaders, your sales calls, outbound emails, and deal management are constantly being evaluated. It needs to be perfect. Otherwise, who would buy a sales product from a sales team that is not good at sales? Heard from many people that a ton of prospects were offering early Gong sales reps jobs on the spot on sales calls. Similarly, if you are selling to marketers, your marketing needs to be great. I’ve seen this first hand with our buyers. A lot of them turn to us for expertise during the sales cycle as they see how well we do marketing. And it becomes a factor in their evaluation process. TAKEAWAY: Hyper-growth is not a coincidence, and it certainly doesn’t 100% depend on external factors like trends (they of course help). It’s formulated. Gong is an excellent case study on focusing on fundamentals, marketing, and sales execution.