Hiver

You can't fix your car's performance just by pressing the gas harder, can you?! ???? Well, customer experience works the same way. Just improving your response time won't do much ??. Lynn Hunsaker, CCXP, Chief Customer Officer at ClearAction Continuum, says, “Your business depends on three groups—customers, employees, and partners. You can’t manage one experience in isolation; all three have to work together.” So before sending in another customer survey and hoping it would provide the insights needed for transformative change, ask yourself this: ?? Are your employees engaged and empowered to go the extra mile for the customer? ?? Are your internal processes aligned with customer needs? In our latest episode of the Experience Matters podcast, Lynn drops several truth bombs on what really causes broken customer experiences and how to fix them. ??Tune in for the full conversation here: https://lnkd.in/gx6Y2ECk

"Most customers won’t tell you when they’re unhappy, they’ll just leave." Kel Kurekgi, Director of Developer Support at Zapier, reveals to Niraj Ranjan Rout, CEO and Co-founder of Hiver, why customers remaining silent is a hidden crisis for businesses. ?? In our latest episode on Experience Matters, Kel shares: ?? How he turned angry customers into fans (and why it became his favorite game) ?? Why your customers might hate you without you knowing ?? The real reason your support team stops caring (and how to fix it) Don't miss this conversation about the future of customer experience and the surprising parallels between bad haircuts and poor service! ?? Listen now: https://lnkd.in/gYU2M6ws #CustomerExperience #CustomerService #Hiver

Ever wished you knew who’s working on which email in your team??? If you’re using Google Groups, then you know it doesn’t provide that level of visibility. The result? Duplicate and delayed responses. Or worse…missed emails. ?? Thankfully, there’s a solution. Join us on December 12th between 12 PM - 1 PM EST for an exclusive virtual discussion featuring JB VanDame, LCB, Customs Manager, and Joseph Lopez, Associate Customs Manager at Flexport. They’ll take you through how Flexport started assigning customer emails, collaborating on responses, and ensuring visibility into incoming workload. And how all of this resulted in 50% faster resolution. ?? Register now:- https://lnkd.in/gbCsB3W5 #GoogleGroups #Hiver #EmailCollaboration

We need to talk about Google Groups…

After soaking up the sun and good vibes in Goa, the Hiver team reunited in Delhi and Bengaluru. ?? Here’s to more adventures, more milestones, and more memories!?? #FoundersDay #HiverCulture #TeamHiver

We are thrilled to introduce Joseph Lopez, Associate Customs Manager at Flexport, as one of the key speakers at our upcoming virtual discussion on 'Google Groups vs Hiver.’ ?? Joseph started his career as a Customs Associate, gaining valuable expertise in filing entries. With five years of experience at Flexport, he currently leads a team that manages special procedures such as in-bond moves, FTZ entries, and cross-border entries. In this discussion, you can expect Joseph Lopez to discuss: ? How to drive clear ownership of tasks across teams ? Best practices and recommended tools to streamline email management ?? Don’t miss this chance to hear from an expert in customs and logistics! Join the discussion on 12 December, 12 PM EST. ??Register now: https://lnkd.in/gbCsB3W5

We’re thrilled to announce that JB VanDame, LCB, Customs Manager at Flexport, will be joining us for our upcoming virtual discussion on ‘Google Groups vs. Hiver.’ ?? In his 6 years at Flexport, he has mastered the art of managing operations in the high-stakes world of global trade. From leading data services to optimizing customs operations, his insights are invaluable for teams looking to scale their processes. ?? In this discussion, you can expect JB VanDame to: ? Talk about the limitations of Google Groups for team collaboration ? Explain the importance of using a shared inbox for managing emails across teams ? Break down how Flexport started resolving email queries 50% faster If you’re serious about streamlining email collaboration, don't miss the discussion on 12th December at 12 PM EST. ?? Register here: https://lnkd.in/gbCsB3W5 #GoogleGroupsVsHiver #Flexport

Email remains the backbone of stakeholder communication. ?? However, for teams using Google Workspace, there aren’t many ways to track and collaborate on emails. Many resort to Google Groups as their go-to solution. It seems like a natural choice, right? After all, it's right there in the Google ecosystem. But let's be real - Google Groups wasn't designed for the complex needs of modern teams. It’s got several limitations: ?? Lack of clear task ownership ?? No way to track email status or resolution times ?? Limited collaboration features ?? Difficulty in maintaining accountability This is where the story gets interesting. Enter Flexport, a leading freight forwarding and customs brokerage company. They were facing these exact challenges. But instead of accepting the status quo, they shook things up. Flexport made the bold move to transition from Google Groups to Hiver. What were the results? What can your team learn from it???? Join us on December 12th from 12 PM - 1 PM EST for an exclusive virtual discussion featuring JB VanDame, LCB, Customs Manager, and Joseph Lopez, Associate Customs Manager at Flexport. They'll share their firsthand experience of transitioning to Hiver and the incredible impact it has had on their team's performance. ?? Click the link in the comments to reserve your seat now!

Is your team struggling with email overload? Join us for an eye-opening webinar comparing Google Groups with modern collaborative inbox solutions. Discover how to: ? Streamline team communication and boost productivity ? Enhance customer support efficiency ? Simplify task assignment and tracking ? Gain valuable insights through email analytics Our experts will demonstrate practical strategies to overcome common challenges in shared inbox management. You'll learn about advanced features that can transform your team's email collaboration. Whether you're considering alternatives to Google Groups or just curious about optimizing your current setup, this webinar is for you. Don't miss this opportunity to revolutionize your team's email workflow. Register now and take the first step towards email mastery!

We’re thrilled to welcome Christian Sokolowski as a judge for Hiver's #ThanksCX contest! As the VP of Customer Support at Rebuy Engine Christian brings over 14 years of IT and SaaS support expertise. Known for his ability to lead both technical and non-technical teams, Christian’s track record of transforming customer support departments into high-performing units speaks for itself. His dedication to fostering excellent customer relations is truly inspiring, and we’re excited to have him help us spotlight outstanding service! ?? Use #HiverThanksCX to submit your story and win amazing prizes. ?? ??