Hiver

It’s that time of year again. ?? Hiver bagged 83 badges in G2’s Fall 2024 report, and we couldn't be more proud of this achievement! ?? A huge thank you to our amazing customers for their trust, support, and feedback - you are the reason we’ve been able to take Hiver from strength to strength? ?? Moments like these push us to keep innovating and helping teams worldwide deliver memorable customer experiences. ?? Chris Perrine Niraj Ranjan Rout Vishal Chopra Alex German Avijit Nanda Luke Via Nitesh Nandy #G2 | #Hiver | #CustomerService

Is email really your friend? Our latest report, ‘How finance teams are losing time, trust, and money,’ shows that 50% of finance professionals cannot keep track of vendor and customer emails. And let’s be honest—who loves digging through endless threads? ??Download our report to uncover more such interesting findings and get actionable tips on how to manage emails better: https://lnkd.in/gh_tqVXC #financeteams #emailmanagement

Doesn’t it feel tempting to promise the world to an angry customer just to de-escalate an issue? ?? Customer support expert Justin Bonar-Bridges, Support Technician at Verisk Property Estimating Solutions (Xactware), explains how this can backfire badly: “It can be tempting to promise the moon to an angry customer in order to try and calm them down, but that's going to do more harm than good if the promise cannot be fulfilled. The particulars of following through on your promise may go beyond the domain of the support employee or even the support department, but it is imperative that it is done.” Here’s our takeaway from this: if you’re promising something to the customer, find a way to get it done. But that’s not the only way to deal with angry customers. Justin shared a bunch of strategies on how to handle difficult customer conversations when he spoke to Nidhi Lohia from our team. ?? You can check it out here:? https://lnkd.in/gSSyvM2M #customersupport #customerexperience #angrycustomers

“I love being in the dark about what my team is working on. It gives me immense joy to forward every email and CC everyone whenever I have to collaborate. The back-and-forth gives me a kick ??.” SAID NO FINANCE PROFESSIONAL EVER In fact, we found out that 50% of finance professionals in the United States lack visibility into email queries and their status. But is email really the problem here? ?? Our research report has the answer: https://lnkd.in/gh_tqVXC

500+ finance professionals in the United States revealed what's holding them back at work... (the answer might shock you) It's EMAIL! It’s why they aren’t able to collect payments on time. It’s why they aren’t able to maintain a good rapport with vendors and customers. But, hang on a sec...Isn’t email supposed to be super easy to use and reliable? It is, and that's what makes this finding even more jaw-dropping! So, why is email suddenly the bad guy for finance teams? We dug deeper and found some pretty eye-opening stuff. ?? Check out our latest research report,?‘How finance teams are losing time, trust, and money.’?to get the full scoop: https://lnkd.in/gh_tqVXC Niraj Ranjan Rout Nitesh Nandy Vishal Chopra Nidhi Lohia Alex German

?? Finance Professionals Spill the Tea!?? We spoke to people working in finance in the United States. What we found out was equal parts expected and equal parts shocking. The big reveal is set for tomorrow!

Measuring customer experience (CX) is crucial because it gives insights into how customers perceive and interact with your brand. A positive customer experience can help build a strong brand reputation and attract new customers. Conversely, a poor customer experience can lead to churn. But how do you measure customer experience? ??

The best support tip of the week…. “Start every chat or email assuming the customer’s CAPS LOCK is stuck, but answer like it’s off." #customersupport #tipoftheweek

Do you spend a lot of time sorting emails and drafting responses? ?? It’s time to leverage email assistants that are powered by AI. ?? These tools can analyze your email habits, organize your inbox based on what’s important, and help you write emails in a matter of seconds. We’ve put together a list of 10 best AI email assistants and compared them on the basis of features and use case. ? Get the full list here: https://lnkd.in/ehn_HU-B ??Nidhi Lohia #EmailManagement #Productivity #CustomerService

Staying productive with email can be a challenge. Which email productivity hack do you use?? ??