Heretto

?? Time is running out! Don’t miss your chance to participate in the 2nd Annual State of Customer Self-Service Survey. By contributing, you’ll: Help define industry benchmarks ?? Gain early access to exclusive insights ?? Shape the future of customer self-service ?? ?? https://hubs.ly/Q03bYH5r0 #SelfService #CustomerExperience #Survey

Your product docs might be the unsung hero of customer success. ?? But let’s be real—if they’re tough to navigate or feel like a never-ending scroll, they’re probably not as helpful as they could be. That’s where topic-based authoring comes in! Instead of long, overwhelming guides, topic-based authoring breaks content into modular, reusable pieces that make it easier for users to find exactly what they need. And for tech docs teams, that means writing and maintaining that content more efficiently. With the right tools you can: ? Make updates once and push them everywhere ? Keep your docs consistent and easy to manage ? Actually help users find what they need, when they need it Heretto's latest blog breaks down why topic-based authoring is a game-changer for product documentation. Check it out: ??https://hubs.ly/Q03bYHd00 What’s the biggest challenge you’ve faced with product docs? Sound off in the comments! ??

Curious about what this year’s survey might reveal? ?? Get a head start by exploring last year’s report-- see how self-service has evolved over the past six months and gear up for the insights ahead! Insights from more than 700 technical writing and customer experience professional include in the link below. ?? https://lnkd.in/gJQRh_pc #SelfService #CustomerExperience #Research #CX #TechDocs

We heard you loud and clear: the State of Customer Self-Service Survey was a bit longer than expected. So, we made some changes! ?? Now, it’s shorter, faster, and easier to complete—but still packed with valuable insights that help shape this year’s industry benchmark. Take a few minutes to share your perspective: https://hubs.li/Q037NjLD0 We appreciate you helping us make self-service better for everyone! ?? #CustomerSelfService #KnowledgeManagement #TechDocs #Survey

Help sites should empower customers—not frustrate them. That’s why we’ve helped countless documentation teams gain clarity on what’s working, what needs improvement, and how to shape the future of their self-service strategy. Our assessment is built on CODiE Awards criteria—the same benchmarks that recognize best-in-class help sites. In just one session, we’ll cover: ? Quick wins to improve usability and engagement ? Future-forward strategy to scale your help site effectively ? Expert insights on making your content work for your customers If you’re ready to turn your help site into a competitive advantage, sign up for a complimentary assessment today! ?? https://lnkd.in/g2fCKdta #HelpSite #DocumentationPortal #SelfService

?? Roses are red, violets are blue… customer self-service needs love too! Last year, 700+ professionals took the survey, and thousands used the insights to improve their strategies. Will you be our data Valentine this year? ?? ?? Take the survey now! https://hubs.li/Q034MwY-0 #CustomerSelfService #CustomerExperience #CX #Survey

This is exactly what we're talking about! Technical writers are the unsung heroes of not only customer experience, but also your bottom line! ?? ??♂? ??♀? Thank you, Carl Isaac!

When was the last time you waited on hold for customer support? ?? Did you attempt to resolve your issue with self-service but were left with more questions? Did you try a chat bot that sent you in circles? Were these options even available? The truth is, customers want answers now, and businesses need to keep up with these expectations but don't always have the resources to do so. That’s why we’re inviting you to take part in the 2nd Annual State of Customer Self-Service Survey. Your input will help us uncover how organizations like yours are transforming self-service into a strategic advantage. ?? https://hubs.li/Q034MqYT0 Let’s make wait times a thing of the past. #CustomerSupport #SelfService #CustomerExperience #CX

?? Calling all customer experience pros! What’s your take on self-service? Do you see it as a must-have? A game-changer? A work in progress? We’re gathering insights for the 2nd Annual State of Customer Self-Service Survey, and we need your perspective. ?? Take the survey here: https://hubs.li/Q034MhB-0 #CustomerExperience #CX #SelfService #Survey

"In the rapidly evolving landscape of customer experience, a quiet revolution is taking place. Technical writers, long considered the unsung heroes of product documentation, are emerging as key architects of the self-service era." Read this Heretto blog below by Ren Taylor to learn how technical writers are becoming pivotal players in enhancing customer experience within the self-service landscape: https://lnkd.in/gGBZkGdq #CustomerExperience #TechnicalWriting #SelfService #ContentStrategy #UserExperience #TechWriters #Documentation #ProductDocumentation