Helpjuice

Helpjuice

软件开发

Miami,FL 39,413 位关注者

Powerful knowledge base software to help you scale your customer support and collaborate better with your team.

关于我们

Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base. Thanks to Helpjuice's knowledge base, customers are able to get an instant answer to their question without having to call or email support.

网站
https://helpjuice.com/
所属行业
软件开发
规模
51-200 人
总部
Miami,FL
类型
私人持股
创立
2011
领域
Knowledge Management、Customer Support Software、Knowledge Base Software和Auto-Updating Knowledge Base

地点

  • 主要

    1010 NE 2nd Avenue

    Suite 100

    US,FL,Miami,33132

    获取路线

Helpjuice员工

动态

  • Helpjuice转发了

    查看Emil H.的档案,图片

    CEO, Helpjuice & Author of "Knowledge Management: A Theoretical & Practical Guide"

    Every great company is secretly a civilization. The good ones just admit it The reason why Helpjuice only hires 1 in 1,000 applicants. We're not swimming in resumes. We're not trying to be elitist. But finding the right citizen for our nation? That's rare magic. Yes, citizen. Not employee. Watch what happens in tech lately: CEOs executing mass layoffs like medieval monarchs, chopping heads in the town square. We want to build something different. We're a place where we don't track hours (nations don't have time cards), where transparency isn't a buzzword but a constitutional right, where every citizen knows exactly how to grow and prosper. Some truths I've learned about building a civilization: - Trust is everything. Break it? Instant exile. No exceptions. - We hire for values over skills. You can teach Python. You can't teach integrity. - Bureaucracy kills nations. So we killed bureaucracy. - We'd rather automate than hire. Rather pay more than expand mindlessly. - KPIs? We have maybe two. Nations don't run on spreadsheets. There's this funny pattern in tech: Every company either becomes a pyramid scheme or attempts world domination. It's what happens when leaders forget they're building a civilization, not a profit machine. Thirteen years in, I wish someone had told me this earlier: When you treat your company as a civilization, you stop making selfish decisions. You start building something that outlasts you. Your company is a micro-nation. Start acting like it. P.S. Now accepting new citizens.

  • 查看Helpjuice的公司主页,图片

    39,413 位关注者

    Proud to be recognized by Ahrefs as one of the Top 10 bootstrapped SaaS companies. Now's probably also a good time to mention that we're hiring for SEO!

    查看Ryan Law的档案,图片

    Director of Content Marketing at Ahrefs

    Building links is hard... but some companies make it look easy ?? We analyzed 1,600 SaaS companies to see who acquired the most referring domains in the past 12 months. And because nobody cares that Microsoft gained a bajillion links, we looked exclusively at BOOTSTRAPPED SaaS companies. Bootstrapped businesses generally don’t have huge budgets to spend on marketing, so any strategy these small-but-mighty companies use is something that?you?can take inspiration from,?too. Here's the full list: the 50 best bootstrapped backlink builders in 2024. P.S. You can use Ahrefs to reverse-engineer virtually any company's link-building strategy. I'll link to the exact process I use in the comments :)

  • 查看Helpjuice的公司主页,图片

    39,413 位关注者

    Your Agile team's collective knowledge is the cornerstone of innovation and problem-solving. But how effectively is this vital resource being managed and utilized? Integrating Knowledge Management (KM) into Agile workflows is not just a strategic move—it’s a necessity. That's why we've collaborated with Kanban Zone to write a guest post. In it, we detail a strategic and phased approach that can help your team fully leverage KM to enhance responsiveness and improve project outcomes. Read more about this approach here: https://lnkd.in/eu6WrcE5 #knowledgemanagement #agile

    How to Integrate Knowledge Management into Agile Workflows

    How to Integrate Knowledge Management into Agile Workflows

    https://kanbanzone.com

  • 查看Helpjuice的公司主页,图片

    39,413 位关注者

    ?? We're thrilled to announce a new milestone for our team—Wizardshot is now live on ProductHunt! ?? With Wizardshot, anyone can effortlessly craft detailed, step-by-step guides right from their browser—and it's completely FREE. We invite you to explore Wizardshot and support us on ProductHunt. Your vote and feedback are crucial as we continue to refine and enhance our offerings. Thank you for being a pivotal part of our journey. Let's make documentation effortless for everyone! https://lnkd.in/eW4yNSAD #productivity #workflow #documentation

    Wizardshot - Product Information, Latest Updates, and Reviews 2024 | Product Hunt

    Wizardshot - Product Information, Latest Updates, and Reviews 2024 | Product Hunt

    producthunt.com

  • Helpjuice转发了

    查看Rodolfo Bortolin的档案,图片

    Sr. Consultant at Valiantys | Atlassian Certified Expert | #AtlassianCreator

    I ended up on the product called Helpjuice and it made me sad because all these features should have been in the JSM Customer Portal years ago. ? Real CSS/HTML Branding ? Integration with AI ? Categories with icons ? Themes ? Reports of what users searched ? CNAME Branding A few examples: https://lnkd.in/dw4NKu4M Nicely done Helpjuice! Time to accelerate Atlassian?! ????????

  • 查看Helpjuice的公司主页,图片

    39,413 位关注者

    Is your organization drowning in documentation and paperwork? You’re not alone. According to Adobe,?97% of small businesses?don’t have a standardized documentation process in place. And, as recently as 2020, nearly three-quarters of teams were using a mix of paper and digital documentation processes. (It’s no surprise, then, that employees often spend over?three hours a week?searching for documentation — and that 83% of workers admit to simply recreating documents instead of searching for the original.) Needless to say, this equates to a ton of wasted time, money, and other resources. It also means that, if you’re able to stay ahead of the mountain of paperwork and documentation in front of you, you’ll have a huge leg up on your competition. Which is why it’s so crucial for your team to adopt structured authoring as a practice. Take a look at our latest blog post to learn more about the benefits to structured authoring as well as how to do it right. https://lnkd.in/e-EJpwDy

    Quick Guide to Structured Authoring

    Quick Guide to Structured Authoring

    helpjuice.com

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