When we started to add AI features to Help Scout, we definitely ran into our share of edge cases and bugs. It quickly became clear that we would need to outline a process for rating and evaluating our AI to ensure that we’re providing both reliability and value to our customers. Learn from Help Scout Sr. Engineer, Borys Zibrov, how we use both human expertise and testing and evaluation tools from Freeplay to provide great AI experiences: https://lnkd.in/gkCTr4zW Does your company have a system for evaluating its AI? Let us know about it in the comments!
Help Scout
科技、信息和网络
Boston，MA 25,665 位关注者
?????? Customer Support Platform for Growing Businesses | Try for Free
关于我们
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2. Try for Free ?? https://bit.ly/HS_FreeTrial
- 网站
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https://www.helpscout.com
Help Scout的外部链接
- 所属行业
- 科技、信息和网络
- 规模
- 51-200 人
- 总部
- Boston，MA
- 类型
- 私人持股
- 创立
- 2011
- 领域
- Web applications、Email、Cloud、Help desk、customer support、customer service、Shared Inbox、Knowledge Base、Live Chat和customer experience
产品
![点击此处查看Help Scout]()
Help Scout
帮助台软件
The only customer service platform growing businesses need to deliver great customer experience. Trusted by over 12,000 businesses in 140 countries. Get started for free.
地点
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主要
获取路线
US，MA，Boston，02108
Help Scout员工
动态
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Yes, our accents can make it harder for people from other places to understand us. But is using software to modify people’s authentic voices the right solution? The CEO of the world’s largest call center thinks so: https://lnkd.in/grdd-VnR Help Scout’s Mathew Patterson is not so sure. What do you think? https://lnkd.in/gTaWfqZf
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If you've enjoyed our email newsletter, The Supportive Weekly, today is your very last chance to vote for it in the inaugural Inbox Awards! According to the awards boss, Dan Oshinsky, the current tally is very close!
What was that thing you were going to do but then forgot about until right now? Oh yes, it was voting for The Supportive Weekly in the Inbox Awards: https://lnkd.in/g8SzqmpP Which you had decided to do because you enjoy the content. Remember? And it had to be in by today? Yes, that was it, definitely.
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Why not combine your tedious home chores with some (at least marginally) less tedious learning about great support and customer-centric business? The Supportive Podcast is our monthly show for your ears. Where to start? If you: - want to avoid making catastropic customer service mistakes OR - get some joy from knowing other people made them, not you…. Then start with episode 4! Find it here: Spotify: https://lnkd.in/dDusH2RP Apple Podcasts: https://lnkd.in/dWpsicUU Overcast: https://lnkd.in/dNmxanPA Pocket Casts: https://pca.st/myf7a319 or paste this RSS feed into any podcast player: https://lnkd.in/dQZJNWUW
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Do you enjoy The Supportive Weekly, our newsletter for customer-centric people? Yes: Please vote for it in the Inbox Awards! No: Scroll onwards, friend, until we meet again in this endless river of content. …. Still here? The Supportive Weekly is a finalist in the Innovation in Content category of the Inbox Awards, alongside Forget-Me-Not Journal, Brooklyn Museum, and the Wall Street Journal (!) You can see all the finalists and vote here: https://lnkd.in/eGcTNCmH Voting ends March 16th and the form is just above the “Innovation in Design” heading ???
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Every business wants to boost revenue and grow, but knowing exactly how to get your business where you want it to be can be challenging. Andrea Kayal, our CRO, is a New Jersey native and a former D1 soccer player at the University of Michigan (go Blue!). She loves a little competition and brought that passion with her when she joined Help Scout in 2023. Despite Andrea’s drive, her balanced approach to customer acquisition might surprise you. She believes that the most efficient way to boost revenue is to focus on two things: increasing customer retention and doubling down on great customer experiences. (Ok, ok. We’re Help Scout, so maybe that isn’t so surprising!) Learn more from Andrea about the impact of great support on revenue in her latest post on the blog: https://lnkd.in/dZ-4qzrU
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Customer support is hard enough when you’re talking one on one. Doing it on social media, where at any moment you might find yourself making news…that’s a whole other level. Cherish the people who do it well! https://lnkd.in/gCSvpm6A
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Exciting news — Help Scout’s AI features are now HIPAA-compliant! ???? Whether you're drafting or fine-tuning replies to patients or providing an easier way for them to self-serve, you can trust that our AI tools will help you work faster while still keeping sensitive data secure. Learn more about how Help Scout can help your business manage critical conversations: https://lnkd.in/e6jZr4xR
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Hey there support pro! If you: - Are a leader who needs to make time to actually lead (or you’re a lover of yacht rock) Then listen to The Supportive Podcast episode 5, featuring Elyse Mankin. Find it here: Spotify: https://lnkd.in/dDusH2RP Apple Podcasts: https://lnkd.in/dWpsicUU Overcast: https://lnkd.in/dNmxanPA Pocket Casts: https://pca.st/myf7a319 or paste this RSS feed into any podcast player: https://lnkd.in/dQZJNWUW
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Help Scout转发了
New in Help Scout: AI Answers can now index content from any web URL. You can also add Voice & Tone guidance to keep the assistant on point. We've made tons of improvements to the conversational workflow in the last couple of months as well. Would love to know what you think.