Help Scout

Yes, our accents can make it harder for people from other places to understand us. But is using software to modify people’s authentic voices the right solution? The CEO of the world’s largest call center thinks so: https://lnkd.in/grdd-VnR Help Scout’s Mathew Patterson is not so sure. What do you think? https://lnkd.in/gTaWfqZf

If you've enjoyed our email newsletter, The Supportive Weekly, today is your very last chance to vote for it in the inaugural Inbox Awards! According to the awards boss, Dan Oshinsky, the current tally is very close!

Why not combine your tedious home chores with some (at least marginally) less tedious learning about great support and customer-centric business? The Supportive Podcast is our monthly show for your ears. Where to start? If you: - want to avoid making catastropic customer service mistakes OR - get some joy from knowing other people made them, not you…. Then start with episode 4! Find it here: Spotify: https://lnkd.in/dDusH2RP Apple Podcasts: https://lnkd.in/dWpsicUU Overcast: https://lnkd.in/dNmxanPA Pocket Casts: https://pca.st/myf7a319 or paste this RSS feed into any podcast player: https://lnkd.in/dQZJNWUW

Do you enjoy The Supportive Weekly, our newsletter for customer-centric people? Yes: Please vote for it in the Inbox Awards! No: Scroll onwards, friend, until we meet again in this endless river of content. …. Still here? The Supportive Weekly is a finalist in the Innovation in Content category of the Inbox Awards, alongside Forget-Me-Not Journal, Brooklyn Museum, and the Wall Street Journal (!) You can see all the finalists and vote here: https://lnkd.in/eGcTNCmH Voting ends March 16th and the form is just above the “Innovation in Design” heading ???

Every business wants to boost revenue and grow, but knowing exactly how to get your business where you want it to be can be challenging. Andrea Kayal, our CRO, is a New Jersey native and a former D1 soccer player at the University of Michigan (go Blue!). She loves a little competition and brought that passion with her when she joined Help Scout in 2023. Despite Andrea’s drive, her balanced approach to customer acquisition might surprise you. She believes that the most efficient way to boost revenue is to focus on two things: increasing customer retention and doubling down on great customer experiences. (Ok, ok. We’re Help Scout, so maybe that isn’t so surprising!) Learn more from Andrea about the impact of great support on revenue in her latest post on the blog: https://lnkd.in/dZ-4qzrU

Customer support is hard enough when you’re talking one on one. Doing it on social media, where at any moment you might find yourself making news…that’s a whole other level. Cherish the people who do it well! https://lnkd.in/gCSvpm6A

Exciting news — Help Scout’s AI features are now HIPAA-compliant! ???? Whether you're drafting or fine-tuning replies to patients or providing an easier way for them to self-serve, you can trust that our AI tools will help you work faster while still keeping sensitive data secure. Learn more about how Help Scout can help your business manage critical conversations: https://lnkd.in/e6jZr4xR

Hey there support pro! If you: - Are a leader who needs to make time to actually lead (or you’re a lover of yacht rock) Then listen to The Supportive Podcast episode 5, featuring Elyse Mankin. Find it here: Spotify: https://lnkd.in/dDusH2RP Apple Podcasts: https://lnkd.in/dWpsicUU Overcast: https://lnkd.in/dNmxanPA Pocket Casts: https://pca.st/myf7a319 or paste this RSS feed into any podcast player: https://lnkd.in/dQZJNWUW

New in Help Scout: AI Answers can now index content from any web URL. You can also add Voice & Tone guidance to keep the assistant on point. We've made tons of improvements to the conversational workflow in the last couple of months as well. Would love to know what you think.

We have questions for you: 1. What does Exxon have to do with Auto-Tune? 2. Can Auto-Tune teach us anything about AI in customer support? TLDR: 1. Lots 2. Yes For slightly more helpful answers: