Extend

Return fraudsters often use multiple accounts and fake identities in their schemes. So how can you spot them and stop return fraud in its tracks (without pulling your hair out)? It comes down to a combination of data and AI. https://ow.ly/ZXNX50UHSOG #retail #returnfraud #ecommerce #postpurchase #customerexperience #CSAT #Extend #productprotection #shippingprotection #retailshrink

Just two weeks until Shoptalk Spring kicks off in Vegas, March 24 to 27! We’re excited to connect with some of the top leaders in retail and chat about how post-purchase automation can reshape the customer journey with reduced customer support touchpoints, streamlined communications, fraud mitigation, and more. Let us know if you’ll be there — we’d love to meet up! https://ow.ly/crQv50V76ZP Taylor Umphreys Elyse Graf Rosie Portillo Rohan Shah #Shoptalk Shoptalk #postpurchase #Extend #postpurchaseautomation #productprotection #shippingprotection

Handling all shipping issues internally can drain resources that could otherwise be devoted to marketing, events, new product development, or something else. Take control of your customer experience with the solutions included in this article. https://ow.ly/nlwi50UUaUP #shipping #fulfillment #customerexperience #shippingprotection #Extend

Shoptalk Spring is coming up from March 24 to 27, and Extend will be there! We’ll be meeting with forward-thinking merchants and leaders to talk all things retail, including the importance of post-purchase solutions that reduce customer service touchpoints, lower operational costs, fight fraud, and build customer loyalty. Will we see you in Vegas? Drop us a note in the comments, or click below to let us know you’ll be attending! https://ow.ly/HzCG50V77ap Taylor Umphreys Elyse Graf Rosie Portillo Rohan Shah #Shoptalk Shoptalk #postpurchase #Extend #postpurchaseautomation #productprotection #shippingprotection

There are numerous benefits of customer self-service, including customer convenience and more time for agents to focus on other important tasks. Here’s what else you need to know about upleveling your support technology. https://ow.ly/EOuR50UZQaY #customerservice #customerselfservice #selfservice #genz #millennials #customerloyalty #Extend #postpurchase

Between chargebacks, shipping fees, and everything in between, the costs of manual fraud detection quickly add up. But how much does it actually cost merchants? https://ow.ly/Aj2R50UV5AJ #ecommerce #fraud #ecommercefraud #ecommercerevenue #customeracquisition #Extend #postpurchase

“Customers come to Mattress Firm because they know that’s where they’ll get the best value for their dollar, and now they’re able to extend the life of their products even longer after checkout thanks to FirmCare powered by Extend.” — Extend Founder and CEO Woodrow Levin We’re so excited to announce our newest merchant partnership with Mattress Firm, the nation’s largest mattress specialty retailer! The new program, FirmCare powered by Extend, drives revenue and improves the customer experience with accidental damage protection for mattresses and extended protection for adjustable bases. Customers can now add Extend during checkout at any of Mattress Firm’s 2,400+ nationwide locations and online at mattressfirm.com. https://ow.ly/ZWxj50V5AwM Josh Feinberg Woodrow Levin #MattressFirm #Extend #mattressprotection #productprotection #pressrelease #mattress

From supply chain disruptions to higher expectations regarding customer service, these are the shipping-related issues you need to tackle in order to grow your business. https://ow.ly/Be5N50UUaPn #shipping #fulfillment #customerexperience #shippingprotection #Extend

If you haven’t updated your customer service technology to include a self-service offering, you might be at risk of losing a huge chunk of your customers. According to Gartner, “38% of Gen Z and millennial customers say they are likely to give up on a customer service issue if they can’t resolve it in self-service.” If you haven’t already, now’s the time to make your ecommerce stack more self-service friendly so your customers will want to come back. https://ow.ly/VcEr50UZQ10 #customerservice #customerselfservice #selfservice #genz #millennials #customerloyalty #Extend #postpurchase

Ecommerce fraud is on the rise. And for many merchants who already have slim profit margins, fraud compounds the impacts of higher shipping, customer acquisition, and advertising costs. But there’s action you can take to catch and stop fraud. https://ow.ly/AzSW50UV5sf #ecommerce #fraud #ecommercefraud #ecommercerevenue #customeracquisition #Extend #postpurchase