ICYMI — the latest episode of The Social Media CX Podcast is out now! ?? Brooke B. Sellas dives into why SMS ?? is one of the most underused (and most effective) tools for customer experience — when it’s done the right way. If your brand is struggling to cut through crowded inboxes and social feeds, this episode is packed with insights on using SMS to create real connection, boost engagement, and build trust — without being spammy. Catch the full episode now — available wherever you listen to podcasts???! https://lnkd.in/embNGpPt #SocialMediaCX #CustomerExperience #SMSMarketing #CXLeadership #MarketingStrategy #ThinkConversation
关于我们
Big Firm Results. Boutique Agency Dedication.
B Squared Media is a boutique digital marketing agency specializing in social care (aka social media customer support) and social media marketing. Our marketing mantra: Think Conversation, Not Campaign.?
What does “boutique” mean? What we mean by?boutique?is we believe that premier client service requires building an intimate, thorough, individual relationship with you.?
What does “done-for-you” mean? Just that. We do it ALL for you when it comes to managing your social media pages. Everything we do is tailored (not templated) for each client; we give you what you need, not what we have.
Our clients are supported by individuals who have experience and expertise in social care and social media marketing. We’re the best at what we do. And we only do our best.
Bottom line: When it comes to social care management, B Squared Media does the heavy lifting for you and your team.
For a list of all of our services, visit www.bsquared.media
- 网站
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https://bsquared.media/
B Squared Media, LLC的外部链接
- 所属行业
- 营销服务
- 规模
- 1 人
- 总部
- Flemington，NJ
- 类型
- 私人持股
- 创立
- 2012
- 领域
- Social Media Management、Customer Care、Social Care和Digital CX Consulting
地点
B Squared Media, LLC员工
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Molly Janssen
Marketing Automation & Paid Media Strategist
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Brooke B. Sellas
Leading Digital & Social Care Consultant | International Speaker | Digital CX | Social Media Listening | Contributor to CMSWire
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Melissa Cunningham
Digital Marketing | Graphic Designer | Marketing Management
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Alex Sellas
Co-Founder & Chief Service Officer at B Squared Media, LLC | Social Media Management | Social Media Listening | Community & Customer Care through…
动态
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?? Want to take your social customer care to the next level? We've got a special treat for you! For just $1.99, get our Introduction to Social Customer Care guide—a 40-page action-packed resource designed to: ? Build an efficient social CX team ? Track the metrics that drive success ? Enhance customer interactions with AI ? Create a customer service voice that builds trust All for less than the cost of your daily coffee! ?? Download now and level up your CX game: https://lnkd.in/eMyQs-Dy #SocialCustomerCare #CustomerExperience #CXStrategy #ThinkConversation
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??Episode 11 of the Social Media CX Podcast is live??! If your customers are ignoring emails and scrolling past ads, it’s time to meet them where they actually pay attention — their text messages. In this episode, Brooke B. Sellas breaks down why SMS is one of the most powerful (and underused) CX tools for brands today. She shares how to use it the right way to build real connections, improve customer care, and boost engagement — without coming off as spammy ??. Ready to rethink SMS for CX? Tune in now wherever you get your podcasts ??: https://lnkd.in/embNGpPt #SocialMediaCX #CustomerExperience #SMSMarketing #BrandLoyalty #ThinkConversation
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Are you really listening to your audience — or just monitoring? ???? Social listening goes beyond tracking mentions and hashtags. It helps you uncover why people are talking, what they care about, and how to turn those insights into action. We’ve created a FREE Social Listening Workbook to help you master this powerful strategy — and start conversations that count. ??Get your copy here: https://lnkd.in/ezA3F3b7
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What if your best CX tool is already in your customers’ pockets? ?? In episode 11 of the SMCX Podcast, Brooke B. Sellas spills the tea on why SMS is the secret weapon brands aren’t using (yet). With 98% open rates, SMS cuts through the noise—no spam, just real connections that build trust and loyalty! ?? Catch all the details and learn how to level up your CX game this Wednesday! ??? #ThinkConversation #Podcasts #SMS #SocialMediaTips #MarketingHacks
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Struggling to make your social media efforts actually profitable? ?? Or wondering how to improve customer retention and acquisition through social platforms? ?? In this episode of The Social Media Marketing Podcast with Social Media Examiner, Brooke B. Sellas shares how to build a social care strategy that not only improves customer experience but also drives real business growth ??. From boosting engagement to turning conversations into conversions, this episode is packed with actionable insights you don’t want to miss! Watch the full conversation on YouTube ??: https://lnkd.in/e5kzTgcb #SocialCare #CustomerExperience #SocialMediaMarketing #SocialMediaTips #ThinkConversation #MarketingTips
Social Care: The Path to Happier Customers and Increased Sales
https://www.youtube.com/
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??Episode 10 of the SMCX Podcast is here??! Think automation will replace human connection? Think again. Small teams can deliver amazing customer experiences when AI is used to support, not replace, human interactions. ?? In this episode of The Social Media CX Podcast, Brooke shares a 3-step automation strategy to help small businesses streamline customer care without losing the personal touch. You’ll learn how to automate efficiently while staying authentic, what to measure and adjust for better results, and how to avoid common CX automation mistakes — plus real ways to use chatbots, AI, and auto-tagging. If you’re ready to scale CX the smart way, tune in wherever you get your podcasts ???: https://lnkd.in/embNGpPt #SocialCare Automation #SmallBusiness #AI #SocialMediaCX #ThinkConversation #MarketingTips
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Want happier customers and increased sales? It starts with social care — and too many brands are missing the mark. In Brooke B. Sellas’s latest feature for Social Media Examiner, she breaks down how strategic social customer care can drive loyalty, trust, and revenue (yes, really)! From actionable tips to real-world examples, this piece will show you how to turn conversations into conversions. ?? Check it out: https://lnkd.in/gqqaeuhR Social Media Examiner #SocialCare #CustomerExperience #SocialMediaMarketing #ThinkConversation
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??Episode 10 of the Social Media CX Podcast drops this Wednesday!?? Small Team, Big CX: How to Automate Without Losing the Human Touch Small teams can deliver amazing customer experiences — when automation is done right. The key? Using AI to support, not replace, human interactions. In this week’s episode, Brooke B. Sellas shares a 3-step strategy to streamline customer care without losing authenticity. What you’ll learn: ? How to automate CX and stay human ? The best tasks to automate for efficiency ? Common mistakes to avoid If you’re a small team looking to scale CX and social care, this one’s for you! Listen Wednesday wherever you get your podcasts ???: https://lnkd.in/embNGpPt #CustomerExperience #CX #SocialMediaCare #Automation #AI #SmallBusiness #SocialMediaCXPodcast #ThinkConversation
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??New Podcast Episode is Live??! In our latest episode of The Social Media CX Podcast, Brooke sits down with Lindsay Tramel-Jones, founder of Fierceified Creative & Consulting, to explore how to balance AI and the human touch for CX success. Discover: ?? Why social care is the secret sauce to building trust. ??Real-world case studies showing the power of automation done right. ??Actionable insights for small businesses to enhance customer engagement without losing the human element. Ready to transform your customer experience? Tune in now wherever you get your podcasts??: https://lnkd.in/embNGpPt Brooke B. Sellas #CX #CustomerExperience #AI #HumanTouch #Podcast #SocialCare #Automation