Haven

This week, our team will be attending?Information Management Network (IMN)'s 10th Annual Mortgage Servicing Rights Forum?in New York City!??? Our CEO,?Jonathan Chao, will be contributing his expertise in two key sessions: ?? ?Thursday, November 21st | 10:45 AM Moderator: AI, Data, Tech & MSR Panel Join Jonathan as he leads a dynamic discussion on: ? Leveraging?AI and advanced analytics?to streamline servicing operations. ? Preparing for increased recapture volume in a shifting market. ? Addressing challenges like?fraud prevention?and improving the overall?customer experience?with cutting-edge tech. ?? ?Friday, November 22nd | 9:00 AM Panelist: The Future of MSR Jonathan will be joining industry leaders to discuss: ? AI adoption?in servicing and the role of data in driving performance. ? Key trends in escrow performance and strategies for market resiliency. ? Insights into market expectations, interest rate scenarios, and recapture opportunities. ?? ?Want to connect? Set up a time to meet with our team at the conference by emailing? [email protected]. Let's talk about how?Haven Wallet?is transforming the borrower experience and creating value for servicers.

Last week, our team proudly took 3rd place in the Lending Tree Summit’s Innovation Challenge! Our CEO, Jonathan Chao along with Head of Product, Daniel Kalick showcased Haven Wallet’s Rate Monitoring feature, a groundbreaking tool that helps homeowners track and secure refinancing opportunities at the perfect time, saving them thousands of dollars over the life of their loans. A huge congratulations to Kastle (YC S24) and Friday Harbor for their well-deserved wins, and a big shoutout to the other incredible demo teams: Insellerate, Relcu, Inflooens, Optimal Blue, Mira Labs, Ardley. Innovation in this space is inspiring! Jonathan also participated in an engaging panel discussion, “Strategies for Reengaging Customers and Optimizing the Post-Purchase Journey”, alongside industry leaders like Todd Huntley (Rocket Mortgage), Praveen Chandramohan (CoreLogic) and Nathan Den Herder (Ardley). Key takeaways from the panel included: ? The critical role of personalized digital experiences in building long-term borrower loyalty. ? How proactive tools like Haven Wallet empower borrowers with insights on rates, equity, and payment plans to keep them engaged well beyond closing. ? Collaboration across the ecosystem to deliver seamless post-purchase touchpoints. If you’re curious about how Haven Wallet is transforming borrower experiences and creating new revenue opportunities for lenders and servicers, visit https://havenwallet.com to learn more or sign up for updates! Pictured: Blake Clark, Daniel Kalick, and Jonathan Chao on stage with the judges of the competition. Looking ahead, we’re thrilled to continue sharing Haven’s innovations at upcoming events—stay tuned for more details! #HavenWallet #Innovation #LendingTreeSummit2024 #CustomerExperience

Today, we are announcing a strategic leadership shift at Haven. Co-founder Jonathan Chao is resuming the role of CEO, and Cole Murray is joining the company as CTO. Daniel Wallace is departing the company to join MAXEX, a leading mortgage exchange partner of Haven, as their Chief Operating Officer. Dan’s industry insight and operational expertise over the past 14 months have been instrumental in advancing Haven’s mission and we look forward to continued collaboration with him at MaxEx!

My favorite conversation today was around how the term PPE, or “Products and pricing engine”, is too restrictive a term for what these companies are truly able to do and empower. Not only do they streamline the arduous process of translating investor rulesets into tangible solutions that can be offered to prospective homeowners, but they are also able to serve as the connective tissue across the mortgage landscape when it comes to the buying and selling of loans and servicing rights. While I think several consumer solutions have been introduced to help win the customer-for-life battle, I think the true game changers will be the pricing engines and the technology that enables them. Know of any interesting ones out there that I should talk to? I’d love to chat!

Attending MBA Annual in Denver? Our team would love to meet! Set up a time to meet with our team while at the conference by emailing [email protected] #MBAAnnual #MBA #mortgageservicing #mortgage

So why should startups file a provisional patent on their technology anyway? Who even cares at such an early stage? Startups, especially those disrupting the technology landscape, are recognized for their nimbleness, innovation, and resourcefulness. In the whirlwind of building a company, protecting intellectual property can feel like a costly and time-consuming hurdle. But securing those game-changing ideas is critical for future success, and a provisional patent is a strategic first step. A provisional patent application, like the one Haven submitted today for our Haven Wallet platform, serves as a placeholder, securing a priority date for an invention. This is critical in the U.S., which operates on a "first-to-file" system for patent applications. Filing a provisional patent essentially declares to the world: “We were here first!”. This early marker can be a powerful tool when engaging in discussions about potential partnerships and collaborations. Haven Wallet facilitates seamless RESPA-compliant integration between mortgage servicers and originators, enabling secure data exchange and smooth servicing transfers, even towards allowing a borrower to refinance with a single click across multiple partners. This aligns with Haven's goal of being a technology provider that can partner with various companies across different market segments. This provisional patent submission, a year-long project I got to work on alongside Cole Murray, Srujan Routhu, Brian Milner, and Walter Zielenski, is a testament to the talent and dedication of our team. I think milestones like these embodies American innovation, showcasing our shared commitment to reshaping the mortgage industry and creating a future where technology empowers borrowers. Honestly my favorite part is how they even have exciting and motivating names like: "INTEGRATION PLATFORM FOR BIDIRECTIONAL COMMUNICATION WITH HETEROGENOUS NETWORKED SYSTEMS VIA AN INTEGRATED FRONTEND INTERFACE"

Today Haven announced a strategic partnership with Kastle, an AI voice agent provider for mortgage servicing. This collaboration will elevate the mortgage servicing experience by integrating AI-powered call center operations, offering homeowners a seamless, single point of contact for all their mortgage-related needs under their lender's brand. "Our partnership with Kastle is a significant step towards our mission of eliminating complexity from the mortgage experience and providing a comprehensive hub for homeowners," said Jonathan Chao, Co-founder & CPO of Haven. Learn more about the partnership here: https://lnkd.in/gtNY8WX5 Interested in learning more? Reach out to [email protected] or check out https://havenwallet.com

We’re is looking forward to demoing #HavenWallet at this year’s LendingTree Mortgage Summit! If you want to know more in the meantime, checkout https://havenwallet.com where you can join our waitlist or get in touch with us at [email protected]

Attending MBA Annual in Denver? Our team would love to meet! Set up a time to meet with our team while at the conference by emailing [email protected] #MBAAnnual #MBA #mortgageservicing #mortgage

Interim servicers have an important role, bravely taking on the confusion that occurs when the servicing transfers begin after a mortgage closes. That's a big reason why we've built out havenwallet.com to empower interim servicers to create value for clients no matter their portfolio strategy - whether its offering more control and performance on the servicing they keep, increasing the value of the servicing they sell, or even unlocking a third option to sell servicing released while retaining the customer and solicitation rights. If you're an interim servicer or you work with one who might find this useful, we'd love to chat! Coming to MBA at all? We'll be there!