Harvard Resource Solutions LLC

Middle management is fading away, and many companies are adopting a movement referred to as "The Great Unbossing." This approach replaces conventional hierarchies with a more streamlined and self-directed team environment. Key to its success are values such as trust, empowerment, and teamwork. But is unbossing just a passing fad, or could it unlock your team's true capabilities?

Harvard Resource Solutions is on the lookout for a Receptionist to join our Tier 1 Automotive client in Auburn Hills, MI for a vacation coverage position. As a Receptionist, your role will involve: Greeting visitors and creating an inviting atmosphere. Handling phone calls, addressing inquiries, and taking messages. Keeping the reception area neat and professional. Providing support with general administrative tasks.

HR professionals are encountering an increasing challenge: the rising stress levels among working parents. As the pressures on both moms and dads escalate, businesses need to evolve to better support their employees.

From HR Dive: "Reskilling and upskilling are gaining prominence but still remain a low priority among major companies, Multiverse said in a report."

Feeling stuck on where to begin your job hunt? You're definitely not by yourself. A lot of individuals put off starting because it can seem daunting. But no more waiting! Check out these nine practical tips to help you get organized, keep your motivation high, and secure the job you've been aiming for. Don't hesitate – your future self will be grateful!

Harvard Resource Solutions is excited to announce an opening for a Contact Center Manager for our client in Auburn Hills, with a direct hire opportunity! This role will start in-office, but after 4-6 months of successful performance, you may enjoy a hybrid working arrangement. As the Contact Center Manager, your key responsibilities will include leading daily team activities by providing coaching on behaviors and product knowledge while fostering team development through consistent feedback. You'll drive team performance by achieving KPIs, ensuring outstanding member experiences, and identifying performance gaps. Additionally, you'll utilize workforce management tools to forecast call volumes and develop staffing plans that align with service level goals. Analyzing data to provide recommendations for performance improvement will also be part of your role. Lastly, you'll be responsible for hiring, training, and evaluating team members, offering guidance and professional growth to help them succeed. Join us in making a difference!

Great leadership relies on nurturing strong, trust-based connections. By emphasizing essential traits like competence, integrity, and compassion, you can greatly improve the atmosphere at work. Discover how to embrace these values to build trust and strengthen your relationships with your team.

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From HR Brew: "In the AI-based economy, top companies will be those that create opportunities for employees to change and grow."

Attracting and retaining the best talent go hand in hand. To draw in exceptional individuals and maintain an engaged team, it's crucial to implement a unified approach to employee development and upskilling. Discover how prioritizing the growth of your workforce can strengthen both your recruitment and retention strategies.